Articles on: LitCommerce Features

Understanding Order Sync Rules, Order Sync, and Sale Reports

If you enable Order Sync on a sale channel, all orders from that marketplace channel will be imported to your mainstore. This will help you to centralize and manage all orders from Multi-channels on one mainstore dashboard.

Please note that only linked orders can be imported to your mainstore. Linked orders are the orders that come from the linked listings on LitCommerce. Only orders from your sale channels can be imported to LitCommerce, then to the mainstore. Orders from mainstore will not be imported to LitCommerce, or to any sale channels in any cases.

1. How to enable Order Sync option

To do this, go to your sales channel from the left sidebar menu. Click on Channel settings in the top right corner, then scroll down to the Order section

Unlinked Order Notifications: This option will allow us to send an email when you have an unlinked order on LitCommerce and can not be imported to the mainstore.

Skip Unpaid Orders: Unpaid orders from your sale channel will be imported to LitCommerce defaultly. If you enable this option, the tool will skip those orders and will not import them.

Import Orders to Mainstore: To enable Import Orders to eCommerce platform, please enable Inventory sync first. If Inventory sync is turned on, LitCommerce will “pull” orders from your sales channels to the app. You can then enable the “Import Orders to Mainstore” option to import orders from LitCommerce to your eCommerce platform.

Import Orders with Unlinked Products: When customers enable this option, even if there are unlinked products in the order, they will still be imported into the main store. Upon import into the main store, linked products will have their quantities synced normally, while unlinked products will not have their quantities synced.

This feature is supported by all main stores except SquareSpace.

*Order import will start syncing only when you have at least one active listing on your LitCommerce sale channel.

2. Understand the Order page on LitCommerce

The Search bar: Search for an order using SKU, Product name, Customer name, or order number. You can use the Order number from your channel, on LitCommerce, or the order number on the mainstore.
All channels: You can use this field to choose and filter out the orders from a certain sale channel.
Date range: You can choose to view orders that happen in a certain date range.
APPLY FILTER: Please click to this button to apply the setting in the three fields above, or you can press Enter on your keyboard.
CLEAR FILTER: Please click this button when you want to return to the default settings.

There are 4 main tabs in the order page: All, Completed, Shipping, and Has Unlinked Products. In case you have thousands of orders that need to be fulfilled, these tabs will help you clarify the order status on each statement.

ALL: This tab will show all orders imported to LitCommerce.
COMPLETED: This tab will show orders that have the status updated as Completed.
SHIPPING: This tab will show orders that have the Shipping status.
HAS UNLINKED PRODUCTS: This tab will show orders that have unlinked products. Unlinked orders are orders on your Channel but can not be imported into your Main store, and can not be used to update inventory back to your Main Store (which will lead to inventory not synchronized between Main Store and Channel).
CANCELED: This tab will show orders that are canceled.
READY TO SHIP: This tab will show paid orders that are ready to ship.
In order to know how to handle this case, please scroll down to the section Understand the Order detail page below in this article.

Also, on each tab, there are some information you should take a look:

Order # Shows the order number on LitCommerce. The number is generated within the LitCommerce system only.
Order Date Shows the date that the order is created.
Sync Shows the status of the order importing to mainstore and the item's quantities sync.
Red dot: Your order is not imported to mainstore, the item's quantity is not synced.
Green dot: The order is imported to mainstore, the item's quantity is synced
Orange dot: The order is not imported to mainstore, however, the item's quantity is synced
Status: Order status helps you decide what actions need to be taken on a particular order such as whether the order needs to be packed or shipped.
Channel: shows which channel the orders come from.
Other information from the order: Those fields will show exactly the information of the order and the item purchased in that order, imported directly from the sale channel order, including Channel order, Item SKU, item name, Buyer info, date and time and other additional fields.

For the Etsy channel, Etsy does not support sync/import Refund/Canceled orders. If you want to refund or cancel your order, please refund/cancel on both Etsy and your mainstore orders.
We do not support Order sync for Google Shopping, Facebook Shops, And Amazon due to some recent limitations of their API. For Amazon, We are contacting Amazon for a solution and will bring back the function as soon as possible.

3. Understand the Order detail page

When you click to a specific order in the list, it will show the detailed information of that order (on both mainstore and sale channel if the order is imported to the mainstore), including Order ID, Customer Order ID, Order Status, Order Date, Shipped Date, and other customer information.

If the order has any error, please check the error message showing on the top of the screen.

*Managing Unlinked Orders

This is mainly because some products in the orders are not linked to your Main Store products. Either the products do not yet exist in the Main Store or they do exist in the Main Store but not yet linked. Please navigate the pointer to this unlinked red dot icon next to the purchased item lists in the order to view the steps to handle an unlinked order.

Once the red dot icon turns to blue, your order is successfully linked. When products are linked correctly, please go back to the order detail page and click to SYNC ORDER again to clear the order's unlinked status.

4. Manage and fulfill orders

You can fulfill your orders either from your mainstore website, or from your marketplace, the order status will be synced automatically to the other.
You can add the tracking number on either mainstore or on your sale channel order. The tracking will be updated to the other platform automatically.
If you fulfill orders on your channel/marketplace, order status will only be updated to the mainstore when the order is completed/canceled.
If you fulfill orders on your mainstore, order status will only be updated to the channel/marketplace when the order is completed

*The tool will only update the order status, if you would like to issue a refund, please refund from the marketplace order to process with the money amount.

In case you have orders placed when your mainstore is disconnected, the orders will still be imported to LitCommerce in the Error tab.

Please reconnect your mainstore, then go to the Error tab, choose those orders and click to Sync Order to have them imported to the mainstore.

In case you have orders placed when your channel is disconnected, those orders will be imported to LitCommerce after you reconnect the channel.

5. Understand the Sale reports

When you click to the Sale Reports section on the left side bar on your Dashboard, you will get a graph showing the sales reports on all channels connected on LitCommerce.

*Note: You can click these two buttons to toggle the line of that value ON/OFF.

All channels: You will be able to filter out a sale report for a specific channel by clicking here and choosing a specific channel name.
All status: You can filter out the orders in a certain status to get the report of.
Date range: By clicking to this section, you will be able to choose the date range that you want to get the orders from, and generate a Sale report from those orders.
You can click to choose a specific date from and to on the calendar, or choose a specific number of days ranging up to today, or starting today to generate the report.

The Channel column on the sale reports page shows which channel the orders came from.
The Orders count shows the total number of Orders in that channel.
The Orders Total shows the total money amount from those orders.
By Clicking to REPORT DETAILS, the tool will generate a list of the top selling products, along with the SKU and the Sales Count of them.

Updated on: 17/04/2024

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