Step 5: Set Up Order Sync Options
Order Sync in LitCommerce can help you centralize and fulfill orders from multiple Marketplaces in your Main Store dashboard.
This article will help you set up the options to sync Orders from Marketplaces to your Main Store.
To import the Marketplace Orders to your Main Store, first ensure the Inventory Sync is on in the Channel Settings.
After that, scroll down and toggle on Import Orders to Main Store.
Once this setting is enabled, by default, the LitCommerce system will automatically start importing Marketplace Orders to the application and your Main Store, provided all Listings in the Orders are Linked on LitCommerce.
LitCommerce only imports orders from your Marketplace and transfers them to your Main Store. Main Store orders will not be imported.
Additionally, this feature helps you synchronize the tracking information from the Main Store to the Marketplace and vice-versa to update the fulfillment status.
Learn more about the Order Flow in this article.
LitCommerce automatically restocks products in your Main Store when orders are canceled or refunded. However, some channels have exceptions to this automatic restocking. Please check each channel's settings for details.
By default, LitCommerce will import Orders to the Main Store provided all Listings in the Channel are Linked. Enable this option to import those containing Unlinked Listings as well.
Due to API limitations, this feature is unavailable for accounts using Squarespace as the Main Store.
Please note that only Linked Listings will have their quantities deducted from the Main Store. Unlinked Listings will be imported into the Main Store Order as text, without being linked with any Products, and their quantities will not be deducted. text-only entries in the Main Store Orders. Their quantities will not be deducted in the Main Store.
If you want to cancel or refund Orders with Unlinked Listings, it will be processed as follows:
By default, LitCommerce imports both Paid and Unpaid Orders from the Marketplace into the application. Turning this on will only import Paid Orders to the LitCommerce system and your Main Store. In addition, the Inventory of the Listings in Unpaid Orders won’t be synced to all platforms.
This setting is unavailable for TikTok according to the Marketplace feature. Only Paid Orders are imported from TikTok.
When Marketplace Orders are imported into the Main Store, the Order Number will adhere to the Main Store’s format. Enable this setting if you wish to retain the original Marketplace Order Number during the import process.
You can also configure a prefix for the Order Numbers in the Main Store to sort out the Orders imported from a specific Marketplace.
Custom Tax Rate: The Order Total from the Marketplace includes both Tax and the Total Amount. However, in some cases, the Tax is not provided as a separate value in the data received from the channel.
By enabling this option and setting up a percentage, LitCommerce will automatically calculate and separate the Tax from the Order Total before importing the Orders into the Main Store.
Tax Lable: You can specify the Label that will be used to display the Tax in the Order when it is imported into the Main Store (available for WooCommerce or Shopify).
Add Shipping Tax: This option determines whether the tax should be separated from the shipping cost.
By toggling this option, LitCommerce will calculate the Tax amount (including Tax Rate and Shipping Tax) and separate it from the Order Total.
Import Orders Without Tax: By default, the Tax is included in the Marketplace Orders when importing to the Main Store. Turning this on will have the Tax removed before the importing process.
If you want the customers to receive the emails for the Order Confirmations, Shipping Confirmation, and Marketing when the Order is updated in the Main Store, turn on the settings below:
Order Receipt.
Fulfillment Receipt.
Marketing Emails.
For accounts using WooCommerce as Main Store only, you can enable the following options:
Customer Notifications: Send Email confirmation (including Order and Fulfillment Confirmation) to the customer when the Order is updated in the Main Store.
Disable New Orders Notifications: Pause the Email Notification to the seller when there is a new Order imported from the Marketplace to the Main Store.
When Marketplace Orders containing Unlinked Listings are imported, you can enable this setting to receive email notifications. It allows you to review and address them.
Once the Order Sync Options are established, scroll down at the bottom to save the settings.
Once the Order Sync is set up, the status will be displayed under the Channel Name.
Depending on each Marketplace’s features, some settings may not be available. Visit each Channel Settings to learn more information.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.**
This article will help you set up the options to sync Orders from Marketplaces to your Main Store.
Import Orders to Main Store
To import the Marketplace Orders to your Main Store, first ensure the Inventory Sync is on in the Channel Settings.
After that, scroll down and toggle on Import Orders to Main Store.
Once this setting is enabled, by default, the LitCommerce system will automatically start importing Marketplace Orders to the application and your Main Store, provided all Listings in the Orders are Linked on LitCommerce.
LitCommerce only imports orders from your Marketplace and transfers them to your Main Store. Main Store orders will not be imported.
Additionally, this feature helps you synchronize the tracking information from the Main Store to the Marketplace and vice-versa to update the fulfillment status.
Learn more about the Order Flow in this article.
LitCommerce automatically restocks products in your Main Store when orders are canceled or refunded. However, some channels have exceptions to this automatic restocking. Please check each channel's settings for details.
Import Orders with Unlinked Products
By default, LitCommerce will import Orders to the Main Store provided all Listings in the Channel are Linked. Enable this option to import those containing Unlinked Listings as well.
Due to API limitations, this feature is unavailable for accounts using Squarespace as the Main Store.
Please note that only Linked Listings will have their quantities deducted from the Main Store. Unlinked Listings will be imported into the Main Store Order as text, without being linked with any Products, and their quantities will not be deducted. text-only entries in the Main Store Orders. Their quantities will not be deducted in the Main Store.
If you want to cancel or refund Orders with Unlinked Listings, it will be processed as follows:
| Cance/Refund on Marketplace | Cance/Refund on Main Store | |
|---|---|---|
| Quantity | After the Cancellation/Refund, only the Linked Listings will get the quantity updated. | After the Cancellation/Refund, only the Linked Listings will get the quantity updated |
| Order status | The Order Status will be reflected in the Main Store accordingly. | The Order Status will not be synced from the Main Store to the Marketplace accordingly. Visit Marketplace to Cancel or issue a Refund. |
Skip Unpaid Orders
By default, LitCommerce imports both Paid and Unpaid Orders from the Marketplace into the application. Turning this on will only import Paid Orders to the LitCommerce system and your Main Store. In addition, the Inventory of the Listings in Unpaid Orders won’t be synced to all platforms.
This setting is unavailable for TikTok according to the Marketplace feature. Only Paid Orders are imported from TikTok.
Keep Order Number from Channel
When Marketplace Orders are imported into the Main Store, the Order Number will adhere to the Main Store’s format. Enable this setting if you wish to retain the original Marketplace Order Number during the import process.
You can also configure a prefix for the Order Numbers in the Main Store to sort out the Orders imported from a specific Marketplace.
Tax Rules
Custom Tax Rate: The Order Total from the Marketplace includes both Tax and the Total Amount. However, in some cases, the Tax is not provided as a separate value in the data received from the channel.
By enabling this option and setting up a percentage, LitCommerce will automatically calculate and separate the Tax from the Order Total before importing the Orders into the Main Store.
Tax Lable: You can specify the Label that will be used to display the Tax in the Order when it is imported into the Main Store (available for WooCommerce or Shopify).
Add Shipping Tax: This option determines whether the tax should be separated from the shipping cost.
By toggling this option, LitCommerce will calculate the Tax amount (including Tax Rate and Shipping Tax) and separate it from the Order Total.
Import Orders Without Tax: By default, the Tax is included in the Marketplace Orders when importing to the Main Store. Turning this on will have the Tax removed before the importing process.
Send Email
If you want the customers to receive the emails for the Order Confirmations, Shipping Confirmation, and Marketing when the Order is updated in the Main Store, turn on the settings below:
Order Receipt.
Fulfillment Receipt.
Marketing Emails.
For accounts using WooCommerce as Main Store only, you can enable the following options:
Customer Notifications: Send Email confirmation (including Order and Fulfillment Confirmation) to the customer when the Order is updated in the Main Store.
Disable New Orders Notifications: Pause the Email Notification to the seller when there is a new Order imported from the Marketplace to the Main Store.
Orders with Unlinked Products Notifications
When Marketplace Orders containing Unlinked Listings are imported, you can enable this setting to receive email notifications. It allows you to review and address them.
Save Settings
Once the Order Sync Options are established, scroll down at the bottom to save the settings.
Once the Order Sync is set up, the status will be displayed under the Channel Name.
Depending on each Marketplace’s features, some settings may not be available. Visit each Channel Settings to learn more information.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.**
Updated on: 09/01/2025
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