# Subscription guide

The guide below explains the processes related to your LitCommerce subscription.

## <mark style="color:$primary;">**Change the payment method for the subscription**</mark>

With the Shopify or Wix payment method, simply update the new payment method within the platforms. Any changes made to the payment system on Shopify or Wix will not impact the payment process on LitCommerce.

Changing the payment method from Shopify or Wix to PayPal or a debit/credit card requires canceling your subscription. After that, contact us for further assistance.

For users making payments through PayPal or a debit/credit card, follow these steps to change your payment method.

{% stepper %}
{% step %}
Cancel your current subscription. In case you need step-by-step guidance, refer to Cancel subscription.
{% endstep %}

{% step %}
Purchase a new plan and select the desired payment method.
{% endstep %}
{% endstepper %}

{% hint style="info" %}

* **If you wish to switch to a new credit card, provide the information for the new card.**

* **If you prefer to use a new PayPal account, ensure that you log in with your new account details.**
  {% endhint %}

{% hint style="warning" %}
**Before canceling your subscription to change your payment method, please be aware of the implications and choose a time that will minimize any disruptions.**
{% endhint %}

## <mark style="color:$primary;">**Upgrade/Downgrade subscription**</mark>

### <mark style="color:$info;">**Upgrade**</mark>

You can upgrade your **Monthly** or **Yearly plan** directly in the Subscription Plan section of your LitCommerce account. Simply select a new plan and click `Update Plan & Confirm Payment` to upgrade.

<figure><img src="/files/RI9gIDcWTJQbA3z7BJ5P" alt=""><figcaption></figcaption></figure>

You will only be charged for the price difference between your old and new plans, prorated for the remaining days. Upon renewal for a new cycle, the new plan's price will be automatically applied.

{% hint style="info" %}
**The upgrade process is the same for all payment methods.**
{% endhint %}

### <mark style="color:$info;">**Downgrade**</mark>

Before downgrading, make sure the number of sales channels and listings in your LitCommerce account is within the new plan limit.

#### <mark style="color:blue;">**Shopify payment method**</mark>

You can downgrade your **Monthly** or **Yearly plan** directly in the Subscription Plan section of your LitCommerce account. Simply select a new plan and click `Update & Confirm Payment` to downgrade.

<figure><img src="/files/Xe5uErqSVeEU845svryh" alt=""><figcaption></figcaption></figure>

The change will take effect immediately. You will automatically receive a credit back to your Shopify balance based on the price difference between the original and downgraded plans, and the number of remaining days in the billing cycle.

This is specified by Shopify for app charges in [this article](https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges#app-prorating-upgrades-downgrades).

{% hint style="info" %}
**You will need to cancel your subscription when downgrading from the Yearly plan to the Monthly plan.** [**Contact us**](https://litcommerce.com/contact-us/) **for the next steps.**
{% endhint %}

#### <mark style="color:blue;">**PayPal/Debit & Credit card payment method**</mark>

You can downgrade your **Monthly** or **Yearly plan** directly in the Subscription Plan section of your LitCommerce account. Simply select a new plan and click `Downgrade Plan & Confirm Payment` to downgrade.

<figure><img src="/files/dSXYMub8ex8BedKWNkw5" alt=""><figcaption></figcaption></figure>

The change will take effect immediately. The prorated amount of the remaining days will not be refunded to your PayPal account. This is due to the limitations of the PayPal payment system.

{% hint style="info" %}
**You will need to cancel your subscription when downgrading from the Yearly plan to the Monthly plan.** [**Contact us**](https://litcommerce.com/contact-us/) **for the next steps.**
{% endhint %}

#### <mark style="color:blue;">**Wix payment method**</mark>

Wix does not support downgrading your plan directly. This applies to both the **Monthly** and **Yearly plans**.

To downgrade, you may cancel your subscription and then start a new plan after the billing cycle ends. Alternatively, [contact us](https://litcommerce.com/contact-us/) for assistance with an immediate downgrade.

## <mark style="color:$primary;">**Cancel subscription**</mark>

### <mark style="color:$info;">**Shopify/PayPal/Debit & Credit card payment method**</mark>

To cancel your **Monthly** or **Yearly plan**, follow these steps.

{% stepper %}
{% step %}
Log in to your LitCommerce account.
{% endstep %}

{% step %}
Go to the Subscription Plan section on the side-bar menu.
{% endstep %}

{% step %}
Click on the `Cancel Subscription` button.
{% endstep %}
{% endstepper %}

<figure><img src="/files/JYf1KnoFHEASejKAlRh2" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**The subscription will be automatically canceled when the LitCommerce app is uninstalled from your Shopify store. Your LitCommerce account will also immediately expire.**
{% endhint %}

### <mark style="color:$info;">**Wix payment method**</mark>

You cannot cancel the **Monthly** or **Yearly plan** directly through your LitCommerce account. Head to your Wix store and follow the article [Canceling an App Subscription](https://support.wix.com/en/article/canceling-an-app-subscription) for guidance.

Note that Wix requires you to cancel your subscription before uninstalling LitCommerce from your store.

{% hint style="info" %}
**Canceling the subscription will only stop the auto-renewal. This applies to all payment methods. The remaining balance that has not been used will not be automatically refunded to your account.**

\
**Your subscription will remain valid until the end of the current billing cycle. When it expires, all functions and features in LitCommerce will be deactivated.**
{% endhint %}

Additionally, we recommend reviewing the article [Data Retention Policy: Removing inactive user data](https://litcommerce.gitbook.io/litcommerce-helpdesk/account-and-payment/data-retention-policy-removing-inactive-user-data) to avoid data deletion in LitCommerce.

## <mark style="color:$primary;">**Request a refund**</mark>

LitCommerce offers a full refund within 30 days of your first purchase for the **Monthly** and **Yearly plans**. You may refer to our [Refund Policies](https://litcommerce.com/refund-policy/) for more information.

To request a refund (particularly after the initial 30 days), [contact us](https://litcommerce.com/contact-us/) for assistance.

{% hint style="info" %}
**All payment methods share the same refund process.**
{% endhint %}


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