# Data Retention Policy: Removing inactive user data

LitCommerce will clear all data on your LitCommerce account if the account is INACTIVE (no activities recorded) and has not been logged in for over 3 months. 

This is done to prevent the storage of outdated or inaccurate data that has not been synced for an extended period.

{% hint style="info" %}
**The data clearance will only occur within your LitCommerce account, and will not affect the data on the Main Store or any connected Sales Channels.**
{% endhint %}

## <mark style="color:$primary;">**When will your LitCommerce account data be removed?**</mark>

The system will completely delete the data of a LitCommerce account if it meets one of the following conditions:

* The LitCommerce account is a Free account and has not logged into the LitCommerce system for 3 months.

* The LitCommerce account is an Expired account, has not logged into the LitCommerce system and been inactive for more than 6 months.

## <mark style="color:$primary;">**How to avoid Data Deletion?**</mark>

We will send you an email notification 7 days and 48 hours before the data clearance process. The email will be sent to your email inbox (in some cases may be found in the Spam folder).

To prevent your account data on LitCommerce from being deleted, you can log in to your account at least once within a 3-month period if your account does not have any Subscription plan on the system. This helps ensure the retention of your data.

If you wish to reconnect your account and resume synchronization, do so by reconnecting your stores and importing the latest data from your actual stores to LitCommerce at any time.

If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.


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