eBay Messages: Communicate with your customers through LitCommerce

eBay provides a Messages feature for sellers and buyers to communicate. You can use it to answer product questions, share order updates, resolve concerns, and keep a record of conversations. This helps improve buyer experience and reduce potential disputes. More details on eBay Messages can be found HERE.

To help streamline buyer communication, LitCommerce now supports a built-in Messages feature for managing eBay messages directly within the app.

This article walks you through the eBay Messages feature in LitCommerce.

Access eBay Messages in LitCommerce

Follow the steps below to access the eBay Messages feature in LitCommerce:

1

Log in to your LitCommerce account.

2

Access your targeted eBay channel and open the Channel Settings at the top-right corner.

3

Turn on the Enable Messages Page toggle under the Messages section.

You can enable Import eBay Notifications to import eBay system notifications into LitCommerce.

The eBay Messages feature will then appear as a Messages sub-section under the corresponding channel.

eBay Messages overview

The eBay Messages interface consists of two main panels:

Message list panel

The panel displays buyer conversations from your connected eBay channel. Each conversation shows the following:

Field	Description
Buyer name	Shows the eBay username of the buyer who sent the message.
Subject (or item title)	Shows the related product name for listing-related messages. This field is not shown for direct messages.
Received time	Shows the time of the latest message.
Message preview	Shows a preview of the latest buyer-sent message in the conversation.

It also includes a search bar for easily locating conversations using keywords.

Unread conversations are marked with a blue dot. LitCommerce will count the total number of unread conversations and display the number next to the Messages sub-section accordingly.

Message details panel

This panel displays the full selected conversation, including the buyer’s request, related eBay content, and item information when available.

• A product banner appears for conversations linked to a specific listing. Click View Listing to open the eBay listing in a new tab.

• Use the Load full conversation action to load the full conversation history from eBay. Once loaded, the link will be hidden automatically.

Manage your eBay messages in LitCommerce

Reply to a message

You can communicate with buyers using the reply box located at the bottom of the message details panel.

LitCommerce allows you to attach up to 5 images per message. Each image appears as a thumbnail preview and can be removed before sending.

Messages are displayed in chronological order, with the latest messages shown at the bottom.

Mark conversations as read or unread

Select one or multiple conversations, then update their read status as needed. This helps you organize your inbox and keep track of conversations that still need attention.

To update a single conversation

1

Open the conversation.

2

Click the three-dot menu in the upper-right corner.

3

Select Mark as read or Mark as unread.

To update multiple conversations

1

Select the checkboxes next to the conversations.

2

Click on Actions.

3

Select Mark as read or Mark as unread.

Hide conversations from LitCommerce

You can hide conversations from LitCommerce to clean up your inbox without deleting them from eBay. Follow the steps below to proceed:

To update a single conversation

1

Open the conversation.

2

Click the three-dot menu in the upper-right corner.

3

Select Hide on LitCommerce.

4

Click Hide to confirm.

To update multiple conversations

1

Select one or more conversations from the message list.

2

Click on Actions.

3

Select Hide on LitCommerce.

4

Click Hide to confirm.

Hidden conversations cannot be restored manually. They will only reappear when the buyer sends a new message.

If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.