Step 5: Set Up Order Sync Options
LitCommerce’s Order Sync feature helps you centralize and fulfill orders from multiple Sales Channels in your Main Store dashboard. This article will guide you through setting up this feature in your account.
Order Sync Options
Import Orders to Main Store
To import the Channel Orders to your Main Store, first ensure the Inventory Sync is enabled in the Channel Settings.
After that, scroll down and toggle on Import Orders to Main Store.
Once this setting is enabled, by default, the LitCommerce system will automatically start importing Channel Orders to the application and your Main Store, provided all listings within the Orders are linked in LitCommerce.
LitCommerce only imports orders from your Sales Channels and transfers them to your Main Store. Main Store orders will not be imported.
Additionally, this feature helps you synchronize the tracking information from the Main Store to the Channel platforms and vice versa to update the fulfillment status.
Learn more about the Order Flow in this article.
LitCommerce automatically restocks products in your Main Store when orders are canceled or refunded.
However, some channels have exceptions to this automatic restocking. Please check each channel's settings for details.
Import Orders with Unlinked Products
By default, LitCommerce will import Orders to the Main Store provided all listings in the Channel are linked. Enable this option to import those containing unlinked listings as well.
Due to API limitations, this feature is unavailable for accounts using Squarespace as the Main Store.
Please note that only linked listings will have their quantities deducted from the Main Store. Unlinked listings will be imported into the Main Store Order as text, without being linked with any products, and their quantities will not be deducted.
If you want to cancel or refund Orders with unlinked listings, it will be processed as follows:
Quantity
After the Cancellation/Refund, only the linked listings will get the quantity updated.
After the Cancellation/Refund, only the linked listings will get the quantity updated
Order status
The Order Status will be reflected in the Main Store accordingly.
The Order Status will not be synced from the Main Store to the Sales Channel accordingly.
Visit Channel platform to Cancel or issue a Refund.
Skip Unpaid Orders
By default, LitCommerce imports both Paid and Unpaid Orders from the Sales Channels into the application. Turning this on will only import Paid Orders to the LitCommerce system and your Main Store.
In addition, the Inventory of the listings in Unpaid Orders will not be synced to all platforms.
This setting is unavailable for TikTok Shop according to the Marketplace feature. Only Paid Orders are imported from TikTok Shop.
Keep Order Number from Channel
When Channel Orders are imported into the Main Store, the Order Number will adhere to the Main Store’s format. Enable this setting if you wish to retain the original Channel Order Number during the import process.
You can also configure a prefix for the Order Numbers in the Main Store to sort out the Orders imported from a specific Sales Channel.
Tax Rules
Custom Tax Rate: The Order Total from the Channel includes both Tax and the Total Amount. However, in some cases, the Tax is not provided as a separate value in the data received from the channel. By enabling this option and setting up a percentage, LitCommerce will automatically calculate and separate the Tax from the Order Total before importing the Orders into the Main Store.
Tax Rate: Enter a GST/VAT Rate value that will be included in the product prices when Orders are imported to your Main Store.
Tax Label: You can specify the Label that will be used to display the Tax in the Order when it is imported into the Main Store (available for WooCommerce or Shopify).
Add Shipping Tax: This option determines whether the tax should be separated from the shipping cost. By toggling this option, LitCommerce will calculate the Tax amount (including Tax Rate and Shipping Tax) and separate it from the Order Total.
Import Orders Without Tax: By default, the Tax is included in the Channel Orders when importing to the Main Store. Turning this on will have the Tax removed before the importing process.
Send Email
If you want the customers to receive the emails for the Order Confirmations, Shipping Confirmation, and Marketing when the Order is updated in the Main Store, turn on the settings below:
Order Receipt.
Fulfillment Receipt.
Marketing Emails.
For accounts using WooCommerce as Main Store only, you can enable the following options:
Customer Notifications: Send Email confirmation (including Order and Fulfillment Confirmation) to the customer when the Order is updated in the Main Store.
Disable New Orders Notifications: Pause the Email Notification to the seller when there is a new Order imported from the Marketplace to the Main Store.
Order Import Failure or Unlinked Product Alerts
Enable this setting to receive email notifications when Channel Orders fail to import to the Main Store or contain unlinked listings. This allows you to review and address them promptly.
Save Settings
Once the Order Sync Options are established, scroll down at the bottom to save the settings.
Once the Order Sync is set up, the status will be displayed under the Channel Name.
Depending on each Sales Channel’s features, some settings may not be available. Visit each Channel Settings to learn more information.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
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