# LitCommerce Helpdesk
Welcome to the LitCommerce Helpdesk!
Welcome to the LitCommerce Helpdesk!
Your go-to resource for getting the most out of LitCommerce. You’ll find step-by-step guides, feature explanations, and troubleshooting tips to help you integrate, manage listings, sync orders, and grow your multichannel business with confidence.
Browse the topics below:
Cover image
What is LitCommerce?
Understand LitCommerce, our pricing plans, and others
# What is LitCommerce?
## **Introduction**
LitCommerce is a SaaS (Software-as-a-Service) multi-channel selling tool that helps streamline your selling process, from listing to advertising products on the world's top platforms.
The tool’s key features include:
* **Centralized Data Management:** Manage data in a single LitCommerce dashboard by importing it from your platforms and transferring to other channels and feeds. This helps eliminate the need to manually update each product on every channel or feed.
* **Data Synchronization:** Automate data updates on different platforms via the API or through data feeds, ensuring data consistency across all connected channels.
* **Bulk Data Update:** Modify and enhance your product data in bulk, saving you from time-consuming manual tasks.
We also offer flexible pricing that scales with your business as it expands. For more details, see our [pricing plan](https://litcommerce.gitbook.io/litcommerce-helpdesk/what-is-litcommerce/pricing-plan) or [contact us](https://litcommerce.com/contact-us/).
## **Exploring LitCommerce**
LitCommerce consists of two separate apps: Marketplace Integration & Feed Management, which work independently of one another. They have distinct functions and serve different purposes.
You can use both apps under the same LitCommerce account. Each app is allowed to connect with multiple Main Stores. A Main Store operates with its own set of sales channels and cannot connect to channels associated with other Main Stores.
{% hint style="info" %}
**The subscription plan is also separated for each Main Store**
{% endhint %}
### **Marketplace Integration**
This app handles the transfer of most product and order-related data between your Main Store (the main data source) and sales channels using APIs. While it automatically synchronizes, the data can be synced depending on the connected platforms and their limitations.
The Marketplace Integration app supports a wide range of integrations, available [HERE](https://litcommerce.com/marketplace-integration/).
### **Feed Management**
The app helps optimize and distribute your product data from the Main Store to various platforms (such as Google Shopping, Meta Online Products, etc.) via data feeds, with sync frequency based on your selected plan.
Aside from the Main Stores (Shopify, WooCommerce, BigCommerce, Wix, CSV, and Google Sheets), there are over 300 supported [platforms](https://litcommerce.com/product-feed-supported-channels/) with more than 2,500 feed templates, giving you flexible control over your product data.
The following table compares the **LitCommerce Marketplace Integration** and **LitCommerce Feed Management** apps to help you choose a suitable option.
Feed Management
Marketplace Integration
Works with data feeds - structured files (usually XML, CSV, etc.) that contain your product information in the exact format required by advertising or catalog platforms.
Works with API (Application Programming Interface) - enables LitCommerce to communicate and exchange data efficiently with multiple platforms.
AI-supported with Smart Setup, allowing your feed to be automatically configured with pre-set category mappings, rules, and field mappings.
This feature is currently limited to the Shopify Main Store.
AI-supported for generating Etsy and eBay descriptions using keywords. The number of generated descriptions is limited by the available credits.
Your credit balance equals 10% of your listing limit and resets each month.
Can continuously sync product data to feeds every 60 minutes.
Can continuously sync product data and orders every 15 minutes.
This sync frequency is extended for Etsy due to the platform’s API limitation.
Ideal for advertising and affiliate marketing, improving product visibility and search performance.
Supported platforms include Google Shopping, Meta Online Products (Facebook/Instagram), Pinterest, TikTok Ads, etc.
Ideal for actively listing, managing, and selling products on popular platforms, such as Amazon, eBay, Etsy, Walmart, TikTok Shop, etc.
Orders management is not supported.
Orders management is supported.
When you are ready, head to [HERE](https://app.litcommerce.com/login) to start managing and expanding your business with LitCommerce!
# Pricing plan
**LitCommerce** offers two distinct apps: **Marketplace Integrations** and **Feed Management**. Since these apps operate independently, you have the flexibility to use either one or both, depending on your business needs.
This article outlines the pricing structure for using each app.
## **Marketplace Integration**
The Marketplace Integration pricing is based on two key factors:
* **Number of Channels:** The number of marketplace channels you can connect via our tool.
* **Number of Listings (Total)**: The total number of listings across all connected sales channels combined (not per individual channel), including those under tabs like Error, Draft, Active, and more. A listing represents the entire product and may include multiple variants (SKUs).
{% hint style="success" %}
**LitCommerce offers a `7-day Free Trial` for all plan tiers, allowing businesses to explore every feature of the tool. The trial is available to users with any supported payment method, including Shopify, Wix, PayPal, and credit/debit cards.**
{% endhint %}
{% hint style="info" %}
**Your subscription will automatically renew as a paid plan once the Free Trial ends.**
**Canceling the trial in advance only cancels the auto-renewal. Your LitCommerce account will not expire immediately, and the trial will still be available until the full 7-day period ends.**
{% endhint %}
In addition to the **Free Trial**, we have various packages accommodating up to **200,000 listings.** View all of our pricing options [HERE](https://litcommerce.com/pricing/#multichannel).
**Example for Monthly Plan:** Assuming you select:
* Number of Channels: 3
* Number of Listings (Total): 2,000 listings
Your Monthly subscription fee for Marketplace Integration will be **$44**.
Additionally, for customers looking for cost savings, we provide the **Yearly Subscription** option with a discount of **20%** for the one-year plan.
**Example for Yearly Plan:** Assuming your **Marketplace Integration** monthly subscription is $29 (3 Channels, 1,000 Listings). Your **Yearly Subscription Fee** will be **$278**, which includes an annual discount of **$70.**
## **Feed Management**
The Feed Management tool is priced based on:
* **Number of SKUs** (different from the **Number of Listings** in Marketplaces): The total number of SKUs that can be exported into each feed. A product may have multiple SKUs (for example, a shirt available in 5 color variants would have 5 SKUs).
* **Number of Active Feeds:** The total number of feeds that can be activated. Only active feeds have available URLs and can be distributed across other platforms.
LitCommerce offers a **Free Plan** (with no time limit) that includes:
* **100 SKUs**
* **2 Active Feeds**
* **No automatic update.**
You can also explore the **Feed Management subscription plans**, which include hourly automatic data updates and other features. Check out the available options [HERE](https://litcommerce.com/pricing/#product-feed).
**Example for Monthly Plan:** Assuming you select:
* Number of SKUs: 5,000 SKUs
* Number of Active Feeds: 5
Your Monthly subscription fee for Feed Management will be **$15**.
{% hint style="success" %}
**The `7-day Free Trial` is available for all plan tiers, granting you access to all features of LitCommerce. It is available to users with any supported payment method, including Shopify, Wix, PayPal, and credit/debit cards.**
{% endhint %}
If you're interested in our **Yearly Plan**, it comes with a **20% discount** to help you reduce costs while maintaining continuous access to Feed Management features.
**Example for Yearly Plan:** Assuming your **Feed Management** monthly subscription is $15 (5,000 SKUs, 5 Active Feeds). Your **Yearly Subscription Fee** will be **$144**, which includes an annual discount of **$36.**
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Glossary
Before exploring how to use LitCommerce, take a moment to get familiar with the tool’s key terms outlined below.
## **Marketplace Integration**
No.
Vocab
Definition
1
Shopping Cart
A platform that provides features to create and manage an entire online store, including inventory management, order fulfillment, marketing tools, and more.
2
Marketplace
An online platform that facilitates buying and selling activities between multiple buyers and sellers. It allows vendors to create stores and list products for sale to buyers within the platform's ecosystem.
3
Main Store
The central source of truth for managing product information (inventory, price, etc.) and fulfilling orders from all connected sales channels.
You can connect a Shopping Cart, Files or LitCommerce as the Main Store. Multiple Main Stores can be connected to a single LitCommerce account.
4
All Products
Where all products from your Main Store are stored in the LitCommerce system.
5
Sales Channel
A connected store from either a Marketplace or a Shopping cart. It operates in conjunction with the Main Store.
All listings from the connected store can be reflected in the Sales Channel, including those imported from it or listed from the All Products tab.
6
Product
An item available in the All Products tab.
Each product has an individual product page containing information such as name, SKU, description, dimensions, images, product attributes, etc.
7
Listing
An item available in your Sales Channels.
A listing is typically linked to a product in the All Products tab. Each listing has an individual listing page containing the listing attributes and additional information from the marketplace, such as price, shipping, title, description, etc.
8
SKU
Or Stock Keeping Unit - a string of digits that users assign to products to keep track of stock levels internally. SKU helps find imported products or listings from your Main Store or Sales Channels in LitCommerce.
9
Product Identifier
A unique code or number assigned to a specific product by the product manufacturer to distinguish it from other products. For example, GTIN, EAN, MPN, ISBN, ASIN (Amazon only), etc.
10
Linking status
A status of whether a listing is connected to the corresponding product on the All Products tab.
Each listing on your Sale Channels must be linked (manually or automatically) to a matching product in the All Products tab for the LitCommerce system to update product information accurately.
11
Field mapping
A process to pull an available attribute value from a product in the All Products tab, so it can be displayed in the corresponding field of a linked listing in your Sales Channels.
12
Template
A predefined format or structure that contains a set of listing attributes.
Use it to quickly edit information, such as Shipping, Category, Price, Title, etc., for individual or multiple listings.
13
Template Rule
A collection of templates, consisting of different types of structured templates. Each type can have one template assigned.
14
Change log
A section that provides a chronological record of all changes made to a product in the Main Store.
15
Activities
A tab that helps users to keep track of the sync activities from the Main Store to the Sales Channel in LitCommerce.
Manual sync can be triggered via the Run Now button in this tab.
16
Single edit mode
A default interface displays listings in the Sales Channels, where users can access each listing page individually and edit the information.
17
Multi-edit mode
A spreadsheet-style interface that lets you view, edit, and manage up to 50 listings on a single screen.
## **Feed Management**
No.
Vocab
Definition
1
Feed
A structured data file that contains a complete list of your products and their attributes. It can be considered a digital catalog, specifically formatted to be read and processed by other platforms.
2
All Items
Where all products from your Main Store are stored in the LitCommerce system.
3
Country
A field to specify the country your feed products are advertised in during feed configuration. You need to create a separate feed for each country.
4
Type of Market
A field to classify your items (e.g., Baby & Kids, Electronics) and ensure the appropriate export format during feed configuration.
Different market types may require distinct fields and product categorization.
5
Type of Feed
A field to specify the feed’s purpose in your product catalog during feed configuration. It is only available on certain platforms.
6
Categories
A tab to classify your items into specific groups on the platform, allowing better engagement from buyers.
7
Rules
A tab to modify and optimize your product feed data by setting up different conditions.
Use this to make data in your feed differ from your Main Store's data, such as adding text to a title or excluding certain products. This ensures the final export feed meets the specific requirements of your selected platform.
8
Global Rules
A set of frequently used rules for applying across all feeds. This helps speed up the feed setup process.
Only one set of Global Rules can be selected per feed.
9
Custom Field
A new field to add values that are not available in your Main Store.
Custom fields are created only in LitCommerce and will not be added to your Main Store.
10
Mapping
A tab for connecting data fields after having the rules applied to a feed, so that product information flows correctly to the LitCommerce system and selected platforms.
11
Quality
A tab that assesses whether your feed meets the platform’s requirements. It provides a visual indicator of your feed's quality before being exported.
12
Export
A tab to preview your feed data and export it. You can retrieve the feed URL for input on the selected platform.
13
Feed URL
A unique web address created for your product data file. It serves as a direct link to your product information, allowing the selected platforms to access and download the feed.
14
Feed Status
A toggle to activate and deactivate a feed. Enabling it will activate your feed and generate a URL.
15
Schedule
A section to enable hourly sync duration so that new items and changes from your Main Store are automatically updated to LitCommerce.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Customer Support
LitCommerce always strives to bring you the best possible customer service. As the multi-channel selling expert, we are proud to receive positive ratings on many platforms such as [Trustpilot](https://www.trustpilot.com/review/litcommerce.com), [Shopify App](https://apps.shopify.com/litcommerce?st_source=autocomplete), [Wix App](https://www.wix.com/app-market/litcommerce?referral=search-result\&appIndex=0\&referralTag=litcommerce\&referralSectionName=search-result), and more!
We provide comprehensive support through Live Chat and Email. Our dedicated support team is available on Live Chat seven days a week (including holidays) during the following time frames:
* **Monday:** 04:00 - 24:00 GMT+7
* **Tuesday - Saturday:** All day excluding 02:00 - 04:00 GMT+7
* **Sunday:** 08:00 - 24:00 GMT+7
Whether you have questions on how to use the app, need assistance, or require any information, our knowledgeable and friendly team is here to help you. With our convenient support methods, you can contact us at any time and receive prompt and reliable support.
We also try our best to ensure the lowest response time and maximum efficiency to take you to the finish line.
If we are not available on Live Chat, your message will be delivered to our system and responded to as soon as possible when we return!
# Overview
The Marketplace Integration app is designed to help you streamline your data between e-commerce platforms.
This section provides everything you need to connect your Main Store to sales channels and manage your multichannel operations from a single place. Let us walk you through a step-by-step beginner setup, app features that optimize your experience on LitCommerce, specific guidance for different supported platforms, and more.
Below are some of the highlighted articles.
* [Step 1: Set up the Main Store and first Channel](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-1-set-up-the-main-store-and-first-channel)
* [Step 2: List, create or link products in LitCommerce](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-2-list-create-or-link-products-in-litcommerce)
* [Step 3: Set up Price Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-3-set-up-price-sync-options)
* [Step 4: Set up Inventory Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-4-set-up-inventory-sync-options)
* [Step 5: Set Up Order Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-5-set-up-order-sync-options)
* [Templates & Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules)
* [Quick/Auto list to Channel](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/quick-auto-list-to-channel)
# Setup & Navigation
# Step-by-step Setup
# Step 1: Connect your first platforms
Getting started with LitCommerce by connecting your first platforms. This article walks you through the setup process.
After accessing your LitCommerce account, you will find the “Connect Your First Platform” screen.
From there, select a platform from either Marketplaces or Shopping Carts. LitCommerce will adapt the connection flow based on your selection.
Regardless of which option you choose first, the goal remains the same: to complete your initial LitCommerce setup with one Main Store and one sales channel connected.
{% hint style="info" %}
* **A Main Store is the source of truth for product data, including inventory, pricing, and other product information. LitCommerce supports Shopify, WooCommerce, BigCommerce, Wix, Squarespace, Square, and LitCommerce (Native) as Main Stores.**
* **A sales channel is a connected store from either a Marketplace or a Shopping cart. Product data from your Main Store will be used to create and update listings on these channels.**
{% endhint %}
During the connection process, LitCommerce will display corresponding instructions for each selected platform. Required information may vary by platform and is marked with a red asterisk. Complete all required fields before proceeding.
{% hint style="success" %}
**With shopping carts, you can find and install the LitCommerce app or plugin from the eCommerce app stores. Once installed, you'll be redirected to the LitCommerce dashboard to proceed with further steps.**
\
**For example: The LitCommerce app** [**on Shopify**](https://apps.shopify.com/litcommerce)**, on** [**WordPress.org**](https://wordpress.org/plugins/litcommerce/)**.**
{% endhint %}
{% hint style="success" %}
**If you do not have a shopping cart to use as the Main Store, first connect your marketplace channel, then click the `Skip - I Don’t Have Any Of These` button to connect LitCommerce (Native) as your central hub.**
{% endhint %}
After completing the setup, your LitCommerce account is ready for the next actions. You can start importing products, creating listings, or setting up sync between your Main Store and sales channel.
{% hint style="info" %}
* **You can connect multiple individual Main Stores under one LitCommerce account. Each Main Store operates as a separate sub-account.**
* **You can connect additional channels based on the Subscription plan limit.**
{% endhint %}
Additionally, for more detailed guidance on connecting a specific Main Store, check out the following articles.
[How to connect Shopify as the Main Store](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/shopify/how-to-connect-shopify-as-the-main-store)
[How to connect WooCommerce as the Main Store](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/woocommerce/how-to-connect-woocommerce-as-the-main-store)
[How to connect BigCommerce as the Main Store](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/bigcommerce/how-to-connect-bigcommerce-as-the-main-store)
[How to connect Wix as the Main Store](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/wix/how-to-connect-wix-as-the-main-store)
[LitCommerce as the Main Store](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/litcommerce-native/litcommerce-as-the-main-store)
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Step 2: List, create or link products in LitCommerce
This article will help you determine the next step in managing your products, including list, create and link them. It covers:
* List products from the Main Store to the Sales Channel.
* Import products from the Sales Channel to LitCommerce.
* Create listings from the Sales Channel on the Main Store.
* Link products between the Sales Channel and the Main Store.
{% hint style="info" %}
**Each listing on your Sale Channels must be linked to a matching product in the All Products section.**
**Once the Channel Settings are set up, the LitCommerce system can update price, quantity, and other product information for linked listing accurately.**
{% endhint %}
## **Use Case 1: List products from your Main Store to your Sales Channel**
### **Step 1: Add Draft listings from the All Products section to the Channel in LitCommerce**
First of all, you will need to add a draft listing to the channel in LitCommerce. To begin, go to the All Products section on the sidebar menu.
After that, choose the products that you want to list and then select the action `Add to Channel Drafts`.
Then, simply check the box next to the desired Channel and click `Add As Draft Now`.
{% hint style="success" %}
**If you have an active subscription with LitCommerce, you can add all items in the All Products section to the selected Sales Channels using the `Add All Products To Channel Drafts` button.**
**This action is only available on certain Sales Channels.**
{% endhint %}
With certain Sales Channels, you have the option to choose between `Quick Publish` and `Manual Publish`. Feel free to select the one that is suitable for you.
Refer to this article for more details about the [Quick Publish](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/quick-auto-list-to-channel) option.
### **Step 2: Edit Draft listings in the Channel in LitCommerce**
Once your draft listings are ready, click the listing title to access the listing details page.
This page organizes the listing information into different tabs. Since each channel platform has unique requirements, make sure to fill out all mandatory fields (with red asterisks).
{% hint style="success" %}
**To bulk edit listings, you can use the** [**Multi Edit Mode**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/explore-multi-edit-mode) **or** [**create templates**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules) **and assign them to the listings.**
{% endhint %}
### **Step 3: Publish Draft listings to the Sales Channel**
Once you have completed all the required information on the listing details page, choose one of the following options:
* **Save & Publish:** Save and publish all your changes immediately on the Sales Channel.
* **Save & Close:** Save your changes as a draft and exit the listing details page.
* **Save Changes:** Save your changes and stay on the page to continue editing.
## **Use Case 2: Import products from Sales Channel to LitCommerce**
### **Step 1: Import existing products from the Sales Channel to the Channel in LitCommerce**
On the second use case, click `Import From [Sales Channel]`.
In the Import Listing interface, you can apply a specific filter and click `Begin Import`.
{% hint style="success" %}
**To automatically link your existing channel listings to the corresponding Main Store products, keep the feature `Auto link products from these imported listing (if they exist in my catalog with same SKU or UPC)` enabled.**
{% endhint %}
{% hint style="info" %}
**LitCommerce automatically links a channel listing to its corresponding Main Store product based on the following criteria:**
* **The channel listing and the Main Store product have the same Product Title (or SKU/UPC).**
* **The channel listing and the Main Store product share the same product format (simple - simple, variant - variant). For Amazon, Walmart, and Reverb, a simple channel listing can also be linked to a Main Store product variation.**
* **The Main Store product is not already linked to another listing from the same channel.**
{% endhint %}
{% hint style="success" %}
**After the initial import, click the `Import from [Sales Channel]` button on the top-right of the dashboard to import new products from the Sales Channel anytime.**
{% endhint %}
{% hint style="info" %}
**If you select "Yes" for the option `Re-import all deleted products`:**
* **LitCommerce will include listings that were previously deleted from the LitCommerce sales channel in the import process.**
* **LitCommerce will not duplicate the listings if they already exist in the LitCommerce sales channel.**
{% endhint %}
### **Step 2: Create listings on your eCommerce platform or link existing products between your Sales Channel and Main Store**
Choose one of the two processes below to proceed.
#### **Create listings on your eCommerce platform**
This process is for the unlinked listings (marked by the red link icon) that do not exist in your Main Store (eCommerce platform). Once the listings are imported successfully to the sales channel, follow these steps:
{% stepper %}
{% step %}
Select the listings.
{% endstep %}
{% step %}
Click the `Select Action` button.
{% endstep %}
{% step %}
Choose `Create on Main Store`.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
**Listings that are successfully created on the Main Store will display a blue dot on the link icon.**
{% endhint %}
#### **Link existing products between your Sales Channel and Main Store**
In the Importing Listing screen, the option `Auto link products from these imported listings (if they exist in my catalog with the same SKU or UPC)` is enabled by default. Choose **No** if you want to link them manually.
If the listings are unlinked to All Products (indicated by the red dot on the link icon), manually link them individually by following the steps below:
{% stepper %}
{% step %}
Hover over the link icon.
{% endstep %}
{% step %}
Click `Link To A Product`.
{% endstep %}
{% step %}
Find the corresponding product using the search box (use SKU or any keyword).
{% endstep %}
{% step %}
Tap `Select`.
{% endstep %}
{% endstepper %}
After that, the link icon will turn blue, indicating that the listing is successfully linked to the product in All Products.
{% hint style="success" %}
**You can bulk-link your listings using `Link Listing` under the `Select Action` button. Proceed by selecting the listings, then** **choosing this action, and specifying identifiers before clicking `Link Product`.**
{% endhint %}
Additionally, once all of your channel listings have been linked, head to the Channel Settings to adjust the Sync options and save them.
You may also check out the related articles below:
[Step 3: Set up Price Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-3-set-up-price-sync-options)
[Step 4: Set up Inventory Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-4-set-up-inventory-sync-options)
[Step 5: Set Up Order Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-5-set-up-order-sync-options)
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Step 3: Set up Price Sync Options
Price Sync can keep the price of all listings in the Sales Channels aligned with the product prices in your Main Store.
Once activated, LitCommerce automatically runs a sync process every 15 minutes, updating the prices of linked listings on each Channel in the tool to match those in your Main Store. This synchronization also applies when you create new listings on the channel.
Any changes in the Price Sync Options must be saved in Channel Settings to apply to all listings.
{% hint style="info" %}
**Price Sync only updates prices from your Main Store to the Sales Channels. If you manually adjust a listing price on a Sales Channel, the change will not be reflected in LitCommerce or synced with other Sales Channels.**
{% endhint %}
## **How to enable Price Sync**
{% stepper %}
{% step %}
Go to the desired Channel in LitCommerce and click `Channel Settings`.
{% endstep %}
{% step %}
Toggle on `Price Sync`.
{% endstep %}
{% step %}
Click `Enable` to acknowledge the effect of Price Sync and turn the feature on.
{% endstep %}
{% endstepper %}
## **Price Sync Options**
{% hint style="info" %}
**The price will be calculated in sequential order of the price sync options.**
{% endhint %}
### **Use Sales Price**
By default, LitCommerce uses Compare-at Price (if available) from the Main Store for Price Synchronization. Enable this will apply the Sale Price to the Sales Channel instead.
**For example,** if a Product in the Main Store has a Price of $10 and its Compare-at-Price is $15, LitCommerce will sync the Compare-at-Price ($15) to the Marketplace. When this option is enabled, the regular Price ($10) will be applied.
### **Currency Conversion**
LitCommerce will not interfere with the currency of the products or listings. If the currency does not match between the Main Store and the Sales Channel, follow the steps below to convert the Price automatically:
{% stepper %}
{% step %}
Enable the `Currency Conversion` toggle.
{% endstep %}
{% step %}
Select the corresponding currencies from the dropdown list, and the conversion rate will automatically appear.
{% endstep %}
{% step %}
Click the `Load Live Rate` button to update the live rate between the selected currencies.
{% endstep %}
{% endstepper %}
### **Price Rules**
* **Price Adjustments**: Choose Increase or Decrease the price of the listings by a Fixed Amount or a Percentage.
* **Price Rounding:** Select the rounding-up price rule for the listing.
Here is a breakdown of the rules:
{% hint style="info" %}
**Note:**
* **Round Up:** Round towards the next higher number.
* **Round Off:** Use the nearest value related to the rule.
* **Round Down:** Round towards the lower number.
{% endhint %}
| Price Rounding | Action Taken | Example |
| ----------------- | -------------------------------------------------------------------------------------- | ----------------------------------------- |
| **No Rounding** | The value remains unchanged. | 12.34 → 12.34 |
| **Nearest 0.5** | Round up to the nearest value that ends in .5. |
12.34 → 12.5
12.74 → 13.5
|
| **Nearest 0.10** | Rounds to the nearest tenth. |
12.34 → 12.3
12.35 → 12.4
|
| **Nearest 0.69** | Round up to the nearest value that ends in .69. |
12.34 → 12.69
12.97 → 13.69
|
| **Nearest 0.99** | Replace the decimal part with .99. | 12.34 → 12.99 |
| **Nearest 0.95** | Round up to the nearest value that ends in .95. |
12.34 → 12.95
12.96 → 13.95
|
| **Nearest 0.9** | Round up to the nearest value that ends in .9. |
12.34 → 12.9
12.91 → 13.9
|
| **Nearest 1** | Rounds up to the nearest integer. | 12.34 → 13 |
| **Nearest 5** | Rounds off to the nearest integer multiple of 5. |
12.34 → 10
56.78 → 55
|
| **Nearest 9** | Rounds up to the nearest integer ending in 9. | 12.34 → 19 |
| **Nearest 9.90** | Rounds off to the nearest value that ends in 9.90. |
12.34 → 9.90
56.78 → 59.90
|
| **Nearest 10** | Rounds up to the nearest multiple of 10. | 12.34 → 20 |
| **Nearest 10.99** | Rounds the integer up to the nearest multiple of 10 and replaces the decimal with .99. | 12.34 → 20.99 |
* **Price Preview:** Enter any price value to check how the setup price rules work.
Some Sales Channels have their own Price Sync options due to their special features. Head to each Channel Settings for additional information.
## **Save Settings**
After adjusting the Price Sync Options, scroll down at the bottom of the page to save the settings.
Once the Price Sync or Rules are set up, their statuses will be displayed under the Channel Name.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Step 4: Set up Inventory Sync Options
With Inventory Sync enabled, LitCommerce automatically runs a process every 15 minutes to keep the inventory on the Sales Channel in sync with the Main Store.
It also updates the Sales Channel with any Inventory adjustments made in the Main Store and those resulting from new orders received from the Sales Channels.
{% hint style="info" %}
**Changes made directly to Marketplace inventory will not be reflected in your Main Store/ LitCommerce.**
{% endhint %}
This article describes how Inventory Sync and other options help you manage the Inventory Synchronization flow from the Main Store to the Marketplace.
## **How to enable Inventory Sync**
To do this, go to the desired channel in the sidebar menu and click the `Channel Settings` button to find the Inventory Options.
When enabled, the Inventory Sync Options will be applied to all existing listings in the Channel. If not, they will be applied one time when the new listings are added from the Main Store to the Sales Channel.
## **Inventory Sync Options**
{% hint style="info" %}
**The quantity will be calculated in sequential order of the inventory sync options.**
{% endhint %}
### **Inventory Sync**
Enabling the Inventory Sync will trigger an automatic process in the LitCommerce system every 15 minutes to scan for new updates in the Inventory in the Main Store and sync them to linked listings in the Sales Channels.
Additionally, the system automatically import orders from Sales Channels to the application, aiming to maintain consistency between the Main Store and connected Channels in LitCommerce.
{% hint style="info" %}
**Ensure to check all boxes to acknowledge the effects of Inventory Sync before enabling this feature.**
{% endhint %}
### **Keep Listing Active**
By default, the Listing Status depends on the Product Status and available Inventory in the Main Store. Toggle this button to keep the linked listing Active on the Channel despite the Product Status in the Main Store.
### **Inventory Rules**
Each Sales Channel has its own restrictions regarding the Quantity. You can set the Inventory for listings by utilizing the Inventory Rules. Here is how to establish them:
* **Automatically adjust the quantities on this channel in relation to the total quantity in your Main Store:** Enter the percentage of the quantity that you want to use from the Main Store in the Marketplace.
* **For No Manage Stock listings:** When the listing is linked to a No Manage Stock product in All Products, the quantity in the Sales Channel will be automatically set to a fixed value.
* **Maximum/Minimum Quantity:** Set up the maximum/minimum quantity to be displayed on the Sales Channel regardless of the actual stock in the Main Store.
* **Automatically set the product on \[Sales Channel] to out of stock:** Set up the listing’s stock status when the quantity reaches a fixed value. Utilize this if you want to have a buffer stock between the Sales Channel and your Main Store.
Some Sales Channels have their own Price Sync options due to their unique features. Head to each Channel Settings for additional information.
{% hint style="info" %}
**With Shopify Main Store, you have the option to select which locations LitCommerce will sync the inventory from.**
{% endhint %}
## **Save Settings**
After setting up the Inventory Sync Options, scroll down at the bottom of the page to save the settings.
Once the Inventory Sync or Rules are set up, their statuses will be displayed under the Channel Name.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Step 5: Set Up Order Sync Options
LitCommerce’s Order Sync feature helps you centralize and fulfill orders from multiple Sales Channels in your Main Store dashboard. This article will guide you through setting up this feature in your account.
## **Order Sync Options**
### **Import Orders to Main Store**
To import the Channel orders to your Main Store, first ensure the `Inventory Sync` is enabled in the Channel Settings.
After that, scroll down and toggle on `Import Orders to Main Store`.
Once enabled, LitCommerce will automatically import Channel orders into the app and your Main Store, provided that all order listings are linked in LitCommerce.
{% hint style="success" %}
**For accounts with LitCommerce as the Main Store, enable `Auto Import Order to Connected Fulfillment Service` to import Channel orders to your connected fulfillment service. Check out** [**this article**](https://help.litcommerce.com/marketplace-integration/supported-platforms/litcommerce-native/litcommerce-as-the-main-store-fulfillment-service) **for more details.**
{% endhint %}
{% hint style="info" %}
**LitCommerce only imports orders from your Sales Channels and transfers them to your Main Store. Main Store orders will not be imported.**
{% endhint %}
Additionally, this feature helps you synchronize the tracking information from the Main Store to the Channel platforms and vice versa to update the fulfillment status.
Learn more about the [Order Flow](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/after-setup-what-to-expect/order-processing-in-litcommerce-a-look-into-the-workflow) in this article.
{% hint style="warning" %}
**LitCommerce automatically restocks products in your Main Store when orders are canceled or refunded.**
**However, this behavior may vary by Channel. Check each channel’s settings for details.**
{% endhint %}
### **Import Orders with Unlinked Products**
By default, LitCommerce will import orders to the Main Store provided all listings in the Channel are linked. Enable this option to import those containing unlinked listings as well.
{% hint style="info" %}
**Due to API limitations, this feature is unavailable for accounts using Squarespace as the Main Store.**
{% endhint %}
{% hint style="info" %}
**Only linked listings will have their quantities deducted from the Main Store.**
**Unlinked listings will be imported into the Main Store order as text only. They will not be linked to any products, and their quantities will not be deducted.**
{% endhint %}
If you want to cancel or refund orders with unlinked listings, it will be processed as follows:
Cancel/Refund on Marketplace
Cancel/Refund on Main Store
Quantity
After the Cancellation/Refund, only the linked listings will get the quantity updated.
After the Cancellation/Refund, only the linked listings will get the quantity updated.
Order status
The Order Status will be reflected in the Main Store accordingly.
The Order Status will not be synced from the Main Store to the Sales Channel accordingly.
Visit Channel platform to Cancel or issue a Refund.
### **Skip Unpaid Orders**
By default, LitCommerce imports both Paid and Unpaid orders from the Sales Channels into the application. Turning this on will only import Paid orders to the LitCommerce system and your Main Store.
In addition, the inventory of the listings in Unpaid orders will not be synced to all platforms.
{% hint style="info" %}
**This setting is unavailable for Amazon, eBay, and TikTok Shop according to the Marketplace feature. Only Paid orders are imported from these Sales Channels.**
{% endhint %}
### **Keep Order Number from Channel**
When Channel orders are imported into the Main Store, the Order Number will adhere to the Main Store’s format. Enable this setting if you wish to retain the original Channel Order Number during the import process.
You can also configure a prefix for the Order Numbers in the Main Store to sort out the orders imported from a specific Sales Channel.
### **Tax Rules**
* **Custom Tax Rate:** The Order Total from the Channel includes both Tax and the Total Amount. However, in some cases, the Tax is not provided as a separate value in the data received from the channel. By enabling this option and setting up a percentage, LitCommerce will automatically calculate and separate the Tax from the Order Total before importing the Orders into the Main Store.
* **Tax Rate:** Enter a GST/VAT Rate value that will be included in the product prices when Orders are imported to your Main Store.
* **Tax Label:** You can specify the Label that will be used to display the Tax in the Order when it is imported into the Main Store (available for WooCommerce or Shopify).
* **Add Shipping Tax:** This option determines whether the tax should be separated from the shipping cost. By toggling this option, LitCommerce will calculate the Tax amount (including Tax Rate and Shipping Tax) and separate it from the Order Total.
* **Import Orders Without Tax:** By default, the Tax is included in the Channel Orders when importing to the Main Store. Turning this on will have the Tax removed before the importing process.
### **Send Email**
If you want the customers to receive emails for Order Confirmations, Shipping Confirmation, and Marketing when the order is updated in the Main Store, turn on the settings below:
* **Order Receipt.**
* **Fulfillment Receipt.**
* **Marketing Emails.**
For accounts using WooCommerce as the Main Store only, you can enable the following options:
* **Customer Notifications:** Send Email confirmation (including Order and Fulfillment Confirmation) to the customer when the order is updated in the Main Store.
* **Disable New Orders Notifications:** Pause the Email Notification to the seller when there is a new order imported from the Marketplace to the Main Store.
### **Order Import Failure or Unlinked Product Alerts**
Enable this setting to receive email notifications when Channel orders fail to import to the Main Store or contain unlinked listings. This allows you to review and address them promptly.
## **Save Settings**
Once the Order Sync Options are established, scroll down to the bottom to save the settings.
Once the Order Sync is set up, the status will be displayed under the Channel Name.
{% hint style="info" %}
**Depending on each Sales Channel’s features, some settings may not be available. Visit each Channel Settings to learn more information.**
{% endhint %}
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# After Setup: What to Expect
# Order Processing in LitCommerce: A look into the workflow
Order Sync is only available for accounts with shopping carts as the Main Store in the LitCommerce Marketplace Integration app.
This article explains the app’s order workflow. Further details can be found below.
## **Manage orders in LitCommerce**
{% hint style="info" %}
**The system requires enabling both `Inventory Sync` and `Import Orders To Main Store` in the Channel Settings to automatically sync orders from your sales channel to the Main Store through LitCommerce.**
**The settings follow the basic** [**Order Sync Options**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-5-set-up-order-sync-options)**.**
{% endhint %}
When managing orders via LitCommerce, you will come across the following.
### **Orders section**
Access this section from the sidebar menu to view and manage all synced orders.
#### **Search/Filters**
You can use the LitCommerce Search and Filters feature to locate the targeted orders.
Field
Definition
Search bar
Search for an imported order using SKU, Product name, Customer name, or Order ID (either from the Channel, LitCommerce, or the Main Store).
All Channels
Use this field to select and filter out orders from a certain Sales Channel.
Date range
Select this field to view orders that occurred within a specific date range.
Search
Apply settings from the three fields above to return the corresponding orders.
Clear
Reset to the default settings.
#### **Order tabs**
These tabs categorize orders by the latest updated order statuses on either the Main Store or Channels.
1. **All**
This tab displays all orders imported from sales channels to LitCommerce.
2. **Completed**
LitCommerce automatically marks orders as Completed and sorts them into the relevant tab once their status becomes Completed, Shipped, or Delivered on the connected platform.
**On the Channel:** Once imported to the Main Store, orders that are completed on the Channel will have their status and tracking information updated automatically to the Main Store, regardless of unlinked listings.
**On the Main Store:** Once the orders are imported to the Main Store and completed there, order completion on the Channel will occur automatically, regardless of unlinked listings.
3. **Ready To Ship**
This tab displays paid orders being prepared for shipment.
4. **Shipping**
This tab shows the orders that have been dispatched and are currently on their way to buyers.
5. **Canceled/Refund/Partially Refunded**
These tabs display orders of the following statuses:
* **Canceled:** Show orders that have been successfully canceled and will not be processed or shipped.
* **Refund:** Show orders with the refund process in progress or that have been completed.
* **Partially Refunded:** Show orders with at least one refunded item.
**On the Channel:** When an order is canceled or refunded on a Channel, LitCommerce automatically syncs the order status and restocks the items on the Main Store accordingly. However, there are some special cases to consider:
Etsy
Because canceled or refunded orders are immediately removed from the Etsy system, LitCommerce cannot receive their information. As a result, order status and products in your Main Store will not be automatically restocked and need to be manually handled.
Amazon
A canceled order will have the Main Store inventory restocked as usual. However, if an Amazon order is refunded but not canceled, LitCommerce will not receive any notifications, leading to the Main Store not being automatically restocked.
You will need to set the Main Store order status to Canceled and manually restock the items.
{% hint style="info" %}
* **If your Channel is a shopping cart, the Canceled/Refund order status can be synced both ways.**
* **Orders that are canceled before importing into LitCommerce will not be processed by the tool.**
* **Refund data can be synced for management purposes, but the actual funds are not issued to the buyer. Process the refund directly on the platform where the order originated.**
{% endhint %}
**On the Main Store:** Canceled/Refund order status will not be synced from the Main Store to the Channel. Go to your Channel platform to process the cancellation or refund.
6. **Require Links**
By default, only orders with all linked listings will be imported to your Main Store. Orders with at least one unlinked listing will be moved to the Require Links tab on the LitCommerce Orders section.
{% hint style="info" %}
**Unlinked orders cannot be imported into your Main Store and cannot be used to update inventory. This may lead to desynchronized inventory between your Main Store and Channel.**
{% endhint %}
From there, you can manually link the listings and then click on `Resync Order` to import those orders to the Main Store.
{% hint style="success" %}
**Enabling the `Import Orders with Unlinked Products` feature in** [**Channel Settings**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/marketplace-integration/basics-and-setup/step-by-step-setup/step-5-set-up-order-sync-options#import-orders-with-unlinked-products) **allows LitCommerce to automatically import all orders, including those with unlinked listings, to your Main Store.**
**The unlinked items will not have their corresponding Main Store inventory synced.**
{% endhint %}
7. **Error**
Orders that contain errors will prevent them from being imported to your Main Store. This can occur for various reasons. To view the detailed error message, click on the order in the Orders section.
After that, address the error and click `Resync Order` to import the order to the Main Store.
[Contact us](https://litcommerce.com/contact-us/) if you are unsure about the error messages and how to resolve them.
#### **Columns**
The columns provide you with prompt information about the imported orders in LitCommerce.
Field
Definition
Order #
Shows the LitCommerce Order IDs. These IDs are only generated within the tool’s system.
Order Date
Shows the date when orders were created on the Channel. It is based on your device’s timezone.
Ord. Import
Shows whether an order is imported to the Main Store. You will find the following statuses:
Grey: Marks an unimported order.
Red: Marks an unimported order due to errors.
Green: Indicates that the order has already been imported.
Hover over each status for more details.
Qty. Sync
Shows whether an order’s inventory is synced with the Main Store. You will find the following statuses:
Grey: Marks an unsynced inventory.
Green: Indicates that the inventory has already been synced.
Half-grey, half-green: Specifies that not all items’ inventory has been synced. This usually shows on orders with both linked and unlinked listings.
Hover over each status for more details.
Status
Shows the progress of an order throughout its fulfillment. This information is automatically updated in LitCommerce.
Channel
Shows the platform from which the order was imported.
Channel Order #
Shows the Order ID from the Channel where the order was created.
Item SKU
Shows the purchased SKUs within an order. Orders with more than one item are displayed as (multiple items).
Item Name
Shows the purchased listings’ title within an order.
Buyer
Shows the buyer’s name.
Total
Shows the final order total value (after shipping, tax, and discount).
Last Updated
Shows the most recent time that LitCommerce received an order update from either the Main Store or the channel.
### **Order details page**
When clicking on a specific order, you can view its detailed information from both the Main Store and the Channel. This includes:
#### **Order**
Field
Definition
Order ID
Displays the unique order identifier retrieved from your Channels and Main Store.
Customer Order ID/Username
Displays the buyer’s ID or username returned by the platform for the order.
Order Status
Displays the current fulfillment stage of the order on the platform.
Order Date
Shows the date (in your device’s timezone) when orders were created on the platform.
Shipped Date
Displays the date on which the order was dispatched.
Buyers’ information
Includes buyer’s name, shipping address, and email returned from the sales channel.
Tracking Company
Displays the shipping carrier used to deliver the order, based on data from the platform where it was fulfilled.
Tracking Number
Displays the unique code provided by the shipping carrier to identify and track the order.
Indicates the items being purchased. Each listing title is hyperlinked and will direct you to the corresponding listing on the LitCommerce sales channel.
The tool also specifies the purchased variation for items with variant format.
|
| **SKU** | Shows the corresponding SKU for each purchased item. |
| **Status** |
Specifies the link status of each purchased item. Blue marks a linked item, while red indicates that the listing is not linked.
Each linked icon will direct you to the corresponding product on the LitCommerce All Products section.
|
| **Quantity** | Shows the number of units purchased for each item in the order. |
| **Price** | Shows the price of each item in the order. |
| **Shipping** | Shows the delivery fee of each item in the order. |
| **Tax** | Shows the available tax of the order. You can set up this information on the platforms or use the Custom Tax Rate feature in the [Channel Settings](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-5-set-up-order-sync-options#tax-rules). |
| **Discount** | Shows the total amount deducted from the order’s original price. |
| **Subtotal** | Shows the order value before applying shipping, tax, and discount. |
| **Total** | Shows the final order total value (after shipping, tax, and discount). |
#### **Notes**
If the order includes specific notes, LitCommerce will display them in this section.
## **Order processing**
### **Order status and tracking information**
Once your orders are fulfilled from either the Main Store or Channel, LitCommerce will then sync the order status and tracking information to the other platform.
{% hint style="warning" %}
**Due to the Amazon and Etsy API limitations, not all order data (such as buyer’s name, shipping address, etc.) can be synced from these marketplaces. The sync of order status and tracking information is also limited.**
\
**With Etsy, this limitation only affects stores in the United States, Türkiye, Canada, Germany, France, Bulgaria, Italy, Lithuania, Spain, Ukraine, Australia, Greece, Netherlands, and Portugal. Refer to** [**this article**](https://help.etsy.com/hc/en-us/articles/26654295371031-How-to-Use-a-Third-Party-Provider-to-Ship-Your-Order?campaign_label\&segment=selling) **for more details.**
{% endhint %}
* **Fulfill orders on your Channel:** The tool only updates order status to your Main Store when the order is completed, canceled, refunded, or partially refunded on the Channel.
* **Fulfill orders on your Main Store:** The tool updates order statuses from the Main Store to the Channel throughout the entire order fulfillment process.
{% hint style="info" %}
**If you do not wish to process the orders, simply archive them using `Archive Orders`. The archived orders will then be hidden from LitCommerce, and the tool will stop updating their status.**
**To display archived orders, check the `Show Archived` box and unarchive the orders you want to restore.**
{% endhint %}
### **Carrier Services**
LitCommerce automatically maps the carrier service if the names match on both the Channel and the Main Store.
If the tracking services differ, perform Carrier Service Mapping in the Channel Settings to connect the services used on your Main Store and Channel. This ensures accurate tracking information sync.
For example, with the mapping below, all orders shipped by "Royal Mail" in the Main Store, the carrier service will be updated as "UK Mail" on the Channel.
### **Orders with Tax**
Enabling `Custom Tax Rate` allows LitCommerce to automatically separate tax from the price before importing orders to the Main Store. This is useful when an order's total already includes tax, but the tax amount is not specified in the order data obtained from the Channel.
With `Import Order Without Tax`, LitCommerce will import orders into the main system with the tax removed.
Check out [this article](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-5-set-up-order-sync-options#tax-rules) for more details on the Tax Rules.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Navigation
# About the Marketplace Integration dashboard
The LitCommerce Marketplace Integration dashboard offers a unified interface for easily navigating between tabs and guides, and staying up to date on your account status, business performance, and app updates.
You will see the interface when logging in to your LitCommerce account or accessing the Dashboard section from the side menu.
It contains the following elements.
## **Key sections**
### **Guide for beginners**
This section for new users includes articles and video tutorials to help you list and sync products on your first connected channel.
Click the arrow to open the section, complete the tasks, and track your progress here.
### **To Do**
This section highlights all pending actions, color-coded by status, to ensure your data is correctly updated.
* Grey - Unlinked listings.
* Blue - New orders that have not been fulfilled.
* Orange - Unlinked orders.
* Red - Error orders.
### **What’s New**
You can find the latest LitCommerce updates - including new features, platform changes, and announcements - in this section. Click the arrow to expand and view more details.
### **Your Current Plan**
This section displays details about your current LitCommerce subscription, including the plan tier, type, price, and next billing date.
### **Sales Report**
The report provides a line chart with an overview of your business performance, comparing two different time periods.
Toggle between Total Sales and Orders to view the corresponding data. For more information, click on `View Details`.
### **Total Listings**
This section shows a horizontal bar chart that reflects the number of listings by channel, categorized by status.
* Blue - Active listings.
* Purple - Draft On Channel listings.
* Yellow - Draft listings.
* Red - Error listings.
* Grey - Unpublished listings.
* **Black** - Deactivated listings.
Hover over each bar to view the detailed numbers.
### **Recommended Apps**
You can explore a selection of recommended applications curated to enhance your business performance here.
## **Others**
In addition to the dashboard, the sidebar menu contains several tabs to help you manage your LitCommerce account, such as All Products, Channels, Orders, and more.
You may also want to explore the options below.
### **Manage account options**
To access these options, click the arrow next to your avatar at the bottom-left of the interface. The list includes Account Settings, Theme, and Chat Box.
You can refer to the article [Manage your account](https://litcommerce.gitbook.io/litcommerce-helpdesk/account-and-payment/manage-your-account) for more information.
### **Running process**
Hover over this button to monitor background processes, such as product imports and listing updates.
### **Quick guide**
Click the `Video` icon to view instructions and learn about the basic features of the LitCommerce Marketplace Integration app.
### **Notifications**
Select the `Bell` icon to stay informed about the latest notifications, including order imports and plan limit alerts.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Exploring All Products
Let’s explore the All Products section, where all the products from your Main Store are stored in the LitCommerce system, to manage them more efficiently.
## **How to access**
Navigate to this section by clicking on `All Products` on the sidebar menu. After this, you will be taken to the Product List, where all imported/created products are displayed.
{% hint style="info" %}
**There will be a one-time automatic import upon connecting your Shopping cart or File Main Store.**
{% endhint %}
## **Product list overview**
The Product List is categorized into two main tabs:
* **In Stock**: Contains products with available inventory.
* **Out of Stock**: Displays products that currently have no available inventory.
Below the In Stock and Out of Stock tabs, Products are presented in a table format, offering essential details for streamlined management. They are organized into the following columns.
No.
Column
Description
1
Image
Display the primary image selected in the Main Store.
2
Name
Name of the product as it appears in the Main Store.
3
SKU
Stock Keeping Unit assigned to the product.
4
Origin
The platform logo indicates where the product was created/imported from.
5
Manage Stock
Indicates whether the seller tracks and controls the inventory levels correctly in the Main Store.
6
In Stock
Indicates whether the product has a sufficient quantity for sale.
7
Total Available
Total available inventory across all Main Store locations.
8
Variants
The number of variants included in the product.
9
Price
The price of the products set in the Main Store.
10
Sale Price
The discounted price of the product set in the Main Store.
11
Product Type
The classification that describes a Product based on its function, purpose, or characteristics.
12
Status
Indicates the Product is Active or Inactive in the Main Store.
13
Last Modified
Date of the most recent update in the Main Store.
14
Listed on
The logo of the Sales channel that has a listing linked to this product. If there are multiple channels in the same Marketplace, they will be underlined with different colors.
{% hint style="info" %}
**With a Shopping cart or File Main Store, product details cannot be edited directly in the All Products tab. To make changes or add new Products, visit your Main Store.**
**With LitCommerce as the Main Store, you can create, add, and manage product details** **directly in the All Products section.**
{% endhint %}
To view additional details of a product, click on the product title to open its individual product details page.
## **Manage Product list**
### **Display Options**
* Manage the displayed Product fields with the `Columns` button:
* Toggle between `Table View` and `Grid View` for a preferred layout.
* Adjust the pagination at the bottom to show up to 100 Products per page.
### **Select Action**
This action allows you to list or remove the selected Products from the Product List.
{% hint style="success" %}
**Upgrading to a Paid Plan gives you access to additional options, such as adding all products as drafts to sales channels or updating product data from the Main Store to All Products.**
{% endhint %}
## **Search and filter Products**
The search and filter tools make it easy to locate specific products:
* **Search bar**: Find products by title, SKU, collection, and status.
* **Sort by**: Arrange products in ascending or descending order.
* **More Filters**: Apply advanced filters to refine your search based on specific fields.
## **Syncing/Import Options**
Find the **Import from \[Main Store]** button at the top-right of the interface. Use it to manually import Products, with filters available for selecting specific Products.
Additionally, at the top-left of the All Products section, you can find the syncing information from the Main Store to LitCommerce.
* **Last sync**: Shows the most recent time data for a product was synced from the Main Store to the All Products.
* **Auto Import New/Auto Update**: Toggle settings to enable or disable automatic updates from the Main Store.
{% hint style="success" %}
**When using Etsy, eBay, TikTok Shop, Reverb, Facebook Shop, or Google Merchant as a sales channel, you will have access to the `Quick/Auto-list to Channel` feature.**
**It can be found at the top-right of the interface and helps streamline the process of listing products from your Main Store.**
{% endhint %}
With LitCommerce as the Main Store, find the `Add New Product` button at the top-right of the interface to create products directly in the All Products section. For import, export, or bulk update actions, open the `More Actions` menu.
## **Settings**
### **Shopping cart as the Main Store**
Navigate to the Settings section to manage:
* Main Store name, URL, and connection.
* Automatic update configurations for syncing Products to the All Products tab.
* The `Complete Order Without Tracking Info` feature. It is only available for the Shopify Main Store.
* The `Set Unlisted Products as Inactive` feature. It is only available for the Shopify Main Store.
{% hint style="success" %}
**You can also view instructions and learn about the basic features using the `Quick Guide` option at the top-left of the All Products page.**
{% endhint %}
### **LitCommerce as the Main Store**
The Settings section is divided into three main sections:
* **Store Name:** Display the name of your Main Store. You can change this to your preference.
* **Default Setting for listings on All Products:** Set a Weight Unit and a Dimension Unit for all products created directly in the LitCommerce All Products section.
* **Default Setting for Imported Orders:** Set the default Package Weight and Package Dimensions for imported orders in LitCommerce. These values will be used when orders do not include package weight or dimensions information.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Managing the Sales Channel
Let’s dive into how to manage your listings in the LitCommerce Sales channel.
## **How to access**
Click on the desired channel in the sidebar menu from the Marketplace Integration dashboard.
## **Getting started**
If this is your first time setting up this channel, a step-by-step guide will help you determine your next steps, based on your use case.
Select a scenario below that best describes your situation.
[Use Case 1: List products from your Main Store to your Sales Channel](https://help.litcommerce.com/marketplace-integration/setup-and-navigation/step-by-step-setup/step-2-list-create-or-link-products-in-litcommerce#use-case-1-list-products-from-your-main-store-to-your-sales-channel)
[Use Case 2: Import products from the Sales Channel to LitCommerce](https://help.litcommerce.com/marketplace-integration/setup-and-navigation/step-by-step-setup/step-2-list-create-or-link-products-in-litcommerce#use-case-2-import-products-from-sales-channel-to-litcommerce)
Once you have completed the steps in the chosen scenario, your listings will appear on the LitCommerce Channel's dashboard and be categorized by status.
{% hint style="info" %}
**The listing statuses may vary by channel.**
{% endhint %}
Here is how your products will look on the LitCommerce TikTok Shop channel.
## **Sales Channel Overview**
### **Display Options**
After completing the first step, you will be directed to the **Single Edit Mode**, where each listing is displayed in a table view for individual editing.
* Toggle between **Table View** and **Grid View** for a preferred layout.
* Use the **Columns** button to show or hide data fields from the interface for convenient viewing.
* Adjust the pagination **Rows per page** at the bottom to show up to 100 listings per page.
* Use **Multi-Edit Mode** to view, edit, and manage up to 50 listings simultaneously on one screen.
### **Select Action**
The Action list helps streamline listing management, eliminating the need to switch between LitCommerce and the marketplace platforms.
{% hint style="success" %}
**Listings created directly from the marketplace are not automatically imported to the tool. To import them, use the `Import from Channel` button at the top-right of the Channel.**
{% endhint %}
### **Search and filter listings**
The search and filter tools help you locate specific listings:
* **Search bar:** Find listings by title and SKU.
* **Link status:** Identify unlinked listings that need to be connected to products in the All Products tab. This ensures accurate synchronization of price, quantity, and other product details.
* **Sort by:** Arrange listings in ascending or descending order.
* **More Filters:** Perform advanced searches based on specific fields.
### **Quick/Auto List to Channel**
This feature is designed to help you streamline the publishing process without the need to switch between multiple tabs. Refer to [this article](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/quick-auto-list-to-channel) for more details.
### **More Actions**
The button consists of the following features, allowing you to make bulk adjustments to your listings:
* **Export Products:** Export your channel listings to an XLSX file with the selected columns for further review and bulk editing.
* **Bulk Update Products:** Import updated sales channel data from an XLSX or CSV file. Make sure the file was exported from the same sales channel before editing and importing it back into LitCommerce.
* **Sync Activity:** Directs you to the Activities section for managing sync processes or triggering manual sync using the `Run Now` button when needed.
* **Listing Templates/Rules:** Open the Templates & Rules section to create and manage templates and template rules.
### **Channel Settings**
Tailor how you want to sync the information from the Main Store to the marketplace in this section. Each channel has its own settings based on the marketplace’s specifications.
Access the `Channel Settings` by clicking the button at the top-right corner of the channel dashboard.
{% hint style="info" %}
**The settings will be applied to all listings in the Channel. If the** [**Templates & Template Rules**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules) **are used to set specific conditions for specific listings, LitCommerce will prioritize templates over the settings.**
{% endhint %}
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# App Features
# Templates & Template Rules
LitCommerce is designed to optimize how you manage products across multiple platforms. The tool offers Templates & Template Rules, which streamline how you create, edit, and sync product data.
This article walks you through these features. More details can be found below.
## **Templates**
A template is a set of attributes and settings used to create or update listings on a designated sales channel. Any changes made to the template will automatically update every listing that has it assigned.
### **How to create a Template?**
{% stepper %}
{% step %}
Select the `Templates & Rules` section on the sidebar menu to find all the integrated channel tabs. Each tab contains its own set of templates.
Alternatively, go to the target LitCommerce channel to click `More Actions` and select `Listing Templates/Rules` to view the templates and template rules.
{% endstep %}
{% step %}
Click `+ Add New` beside the template you want to create, and proceed with the setup.
{% endstep %}
{% step %}
Each template contains a unique set of product attributes, which vary depending on the sales channel. Be sure to complete all required fields, indicated by a red asterisk (\*).
{% hint style="info" %}
**Each template requires a Template Name, which lets you differentiate it from other templates.**
{% endhint %}
{% endstep %}
{% step %}
Once the template is completed, click `Save`.
{% endstep %}
{% endstepper %}
### **Set up templates for channels**
Each channel has its own set of templates due to differences in platform requirements. For more detailed information, check out our marketplace-specific guides:
* [How to create Etsy Templates & Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/etsy/how-to-create-etsy-templates-and-template-rules)
* [How to create eBay Templates & Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/ebay/how-to-create-ebay-templates-and-template-rules)
* [How to create TikTok Shop Templates & Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/tiktok-shop/how-to-create-tiktok-shop-templates-and-template-rules)
* [How to create Amazon Templates & Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/amazon/how-to-create-amazon-templates-and-template-rules)
* [How to create Walmart Templates & Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/walmart/how-to-create-walmart-templates-and-template-rules)
* [How to create Reverb Templates & Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/reverb/how-to-create-reverb-templates-and-template-rules)
* [How to create Facebook Shop Templates & Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/facebook-shop/how-to-create-facebook-shop-templates-and-template-rules)
* [How to create Google Merchant Templates & Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/google-merchant/how-to-create-google-merchant-templates-and-template-rules)
* [How to create Shopee Templates & Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/shopee/how-to-create-shopee-templates-and-template-rules)
* [How to create Faire Templates & Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/faire/how-to-create-faire-templates-and-template-rules)
### **Auto-assign templates**
Enabling the `Choose as default` toggle will automatically assign the template to every new draft listing added to the channel from All Products. Default templates will be marked with a (Default) icon.
{% hint style="success" %}
**The first time you save a template after setting it as the default, the `Also apply to Draft and Error listings` option will appear. Check the box to apply the default template to all Draft and Error listings without a template assigned.**
{% endhint %}
{% hint style="info" %}
**Editing a template and save it will apply the changes to all listings using that template. LitCommerce will automatically process the new data and send it to the target platform.**
{% endhint %}
## **Template Rules**
A template rule is a set of templates for a specific channel. It can include shipping, category, and pricing templates, among others. Assign it to apply all included templates to a listing at once.
### **How to create Template Rules?**
Once your templates are set up, open the Template Rules tab and click `+ Add New` to start creating your template rule.
A template rule consists of three main sections:
#### **1- Select templates to use in this rule**
Select the templates you would like to include in the template rule. Adding all template types is optional.
{% hint style="success" %}
**Click `View` to see template details.**
{% endhint %}
#### **2- Set conditions to auto-apply this rule (optional)**
Create different conditions so LitCommerce can automatically apply your template rule to new listings added to the channel. Refer [HERE](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules#auto-apply-template-rules) for more details on the process.
#### **3- Name your rule**
Each template rule requires a Rule Name, which lets you differentiate it from other template rules. Enter any name of your choice in this field.
After all the necessary information is provided, click `Save` to save the template rule configuration.
{% hint style="success" %}
**Use the `Save & Apply` button to assign the template rule to all existing eligible Draft and Error listings on the channel.**
{% endhint %}
Template rules containing conditions will be marked with a (Auto-Apply) icon.
### **Auto-apply template rules**
You can automatically assign template rules by configuring conditions in the “Set conditions to auto-apply this rule” section of each template rule. They apply to new listings added to the channel from All Products.
These conditions determine the criteria a listing must meet for the template rule to be applied. You can customize them based on the target sales channel and intended use.
{% hint style="info" %}
**There is no limit to the number of conditions that can be added per template rule.**
{% endhint %}
Click on the `+Add Condition` button to start creating a new rule. The structure of a condition includes:
* Logical relationship between conditions: And/Or.
* Product fields.
* Comparison condition.
* Condition matching: Any/All.
* Condition value.
Let’s go through each condition component below.
#### **Logical relationship between conditions: And/Or**
**And/Or** is applied when choosing two or more conditions:
* **And:** The condition will take effect if the product meets all criteria.
* **Or:** The condition will take effect if the product meets any criterion.
#### **Product fields**
When clicking on the second column, the system will display a product attributes list (including Main Store fields and metafields) used to evaluate conditions.
{% hint style="info" %}
**Product attributes vary depending on your Main Store.**
{% endhint %}
#### **Comparison conditions**
Choose the suitable condition based on the selected product field. Some of the conditions include:
Condition
Definition
Equals to
Checks whether the selected product field value matches the specified condition value.
Not equal to
Checks whether the selected product field value is different from the specified condition value.
Contains
Checks whether the selected product field value includes the specified condition value.
Does not contain
Checks whether the selected product field value does not include the specified condition value.
Starts with
Check whether the selected product field value starts with the condition value.
Ends with
Check whether the selected product field value ends with the condition value.
Less than
Checks whether the selected product field value is lower than the specified condition value.
Less than or equal
Checks whether the selected product field value is lower than or the same as the specified condition value.
Greater than
Checks whether the selected product field value is higher than the specified condition value.
Greater than or equal
Checks whether the selected product field value is higher than or the same as the specified condition value.
Is available
Checks whether the selected product field contains a value.
Is not available
Checks whether the selected product field does not contain a value.
{% hint style="info" %}
**Condition types vary by field. The system only shows condition options that are compatible with the field’s data type.**
{% endhint %}
#### **Condition matching: Any/All**
Several conditions come with their own set of specifications: **Any/All**. These specifications determine how the condition values are evaluated for the condition to apply:
* **Any:** The condition will take effect if the product data meets any value entered.
* **All:** The condition will take effect if the product data meets all the values entered.
#### **Condition value**
Enter or select suitable values in this box to complete the condition logic. LitCommerce will use these values to check your product data against.
## **How to manage Templates and Template Rules?**
You can find the additional management actions next to each existing template or template rule.
* **Edit:** Use this button to open the template details page for editing.
* **Copy/Duplicate:** Use this button to duplicate the selected template. It creates a new template that contains all the same data as the original.
* **Delete:** Use this button to clear all data and remove the selected template from the LitCommerce channel.
{% hint style="info" %}
**For eBay, you can use `Clone to another eBay channel` to copy templates between eBay channels of the same LitCommerce store.**
**However, Business Policy Templates and Store Categories within Category Templates cannot be cloned because they are unique to each eBay account.**
{% endhint %}
{% hint style="success" %}
**A search bar will appear once you have 10 or more templates/template rules, allowing you to quickly locate the ones you need.**
**You can also sort the templates/template rules alphabetically or by creation date.**
{% endhint %}
Additionally, template rules include a **Run Now** action that applies the template rule to all eligible Draft and Error listings on the channel.
## **How to manually apply Templates and Template Rules?**
Once the templates and template rules are ready, you can follow these steps to manually assign them to your listings.
{% stepper %}
{% step %}
Go to the target LitCommerce channel from the sidebar menu.
{% endstep %}
{% step %}
Click on `Apply Template/Rules` and choose the suitable templates and template rules for the selected listings.
{% endstep %}
{% endstepper %}
The channel page in LitCommerce will show which templates have been assigned to each listing.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Title & Description Template
LitCommerce allows you to streamline listing management with bulk edit templates, minimizing manual tasks and ensuring consistent updates across selected listings.
This article walks you through the Title & Description Template and how to use it.
## **What is a Title & Description Template?**
Title and description are essential elements of a listing. They define the item, convey its value to buyers, and help platforms categorize and display it accurately.
{% hint style="info" %}
**This information must adhere to the platforms’ listing policies.**
{% endhint %}
In LitCommerce, besides editing listings individually, you can use the Title & Description Template to update and customize this data for several listings at once, tailoring the content specifically for your target platform.
## **How does a Title & Description Template work in LitCommerce?**
### **Defaults**
The LitCommerce Title & Description Template consists of two main sections: Title and Description. Each section starts with a default placeholder: {{name}} and {{description}}.
They retrieve the exact title and description data from your Main Store to populate the corresponding fields in your channel listings.
### **Customization**
In addition to the default setup, you can use other attributes, such as Main Store fields and metafields, to add more information to your product title and description. Find them in the `Select Attribute` list.
{% hint style="info" %}
**If a Main Store custom attribute (or metafield) has the same name as a default field, LitCommerce automatically adds {{c.}} to distinguish the custom one.**
{% endhint %}
{% hint style="info" %}
**Applying the Title & Description Template to imported channel listings may overwrite both the title and description with Main Store data.**
**To retain the original values from the sales channel, use {{channel.name}} for the title and {{channel.description}} for the description. They must be used independently, without any plain text.**
{% endhint %}
### **Editors**
To give you more control over your product description, LitCommerce provides two toggleable editing modes: **Rich Text Editor** and **HTML Editor**.
#### **Rich Text Editor**
This mode allows you to create and format content visually, without needing to write HTML or CSS. It works like a simplified word processor built into the web interface.
The LitCommerce Rich Text Editor features a toolbar with formatting icons. Clicking an icon automatically applies the appropriate formatting to your content. You can also insert external media, such as images or videos, using the available options.
#### **HTML Editor**
Use this editor to work directly with HTML tags when creating structured product descriptions. It offers three view modes: Source Code, Code Preview, and Full Preview, to make editing and managing your content easier.
Below is a comparison of the two editing modes to help you decide which one works best for you.
| Rich Text Editor | HTML Editor |
| --------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------- |
| A quick and easy way to format simple product descriptions. | Need advanced control over product description layout and design. |
| Work with a text input tool to create and format content visually, without writing code like HTML or CSS. | Work with custom description templates. |
| Limited to predefined formatting options | Fully customizable using HTML tags and inline CSS |
| Ideal for non-technical users creating simple product descriptions. | Ideal for advanced users or those requiring more sophisticated product description layouts. |
{% hint style="warning" %}
**The Rich Text Editor only supports a limited set of HTML codes. Switching from the HTML Editor to the Rich Text Editor may remove unsupported codes.**
{% endhint %}
{% hint style="info" %}
**In LitCommerce, HTML tags are not supported in listing descriptions for the following marketplaces: Etsy, Amazon, Shopee (non-whitelisted sellers), Facebook Shop, Google Merchant, and Temu.**
{% endhint %}
Additionally, refer to [this article](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules) for more details on setting up and applying the Title & Description Template to your listings.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Quick/Auto list to Channel
In addition to the standard process that involves switching between multiple tabs, LitCommerce offers the **Quick/Auto list to Channel** feature, allowing you to streamline product listing from a single page.
Find this button on the LitCommerce All Products section or the LitCommerce Sales Channels.
Alternatively, access the Automated Listings section from the sidebar menu to use the feature.
{% hint style="info" %}
**This feature is available for the Etsy, eBay, TikTok Shop, Reverb, Facebook Shop, and Google Merchant channels.**
{% endhint %}
It consists of three steps:
## **Step 1: Select Products**
There are two ways to determine which products you will publish to the Channel.
1. **Select All Products from your Main Store**
Use this option to add all products from the All Products section to the selected Channel.
2. **Select Products from your Main Store that match specific conditions**
Filter and list selected Main Store products by applying one or more conditions below.
* Product Category/Type/Collection.
* Product Brand/Vendor.
* Product Tags.
* Product Status.
* Stock Status.
{% hint style="info" %}
**Conditions may vary depending on your Main Store.**
{% endhint %}
{% hint style="success" %}
**You can check the `Include draft products` box to add existing draft listings from the LitCommerce Channel to Quick/Auto list.**
{% endhint %}
{% hint style="info" %}
**Only in stock products are included in the Quick/Auto list. Use the Minimum Quantity feature in the** [**Channel Settings**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-4-set-up-inventory-sync-options#inventory-rules) **to also process the out of stock items.**
{% endhint %}
Then, click `Next` to continue with the next step.
## **Step 2: Channel Listing Setup**
This step displays the available Templates for applying to your listings. Types of templates vary depending on the Channels. You can either:
* **Add New Template:** Create a completely new template for the selected listings. All required fields that are marked with a red asterisk (\*) must be filled in.
* **Select a Template:** Select a template from the available ones on your Channel.
{% hint style="info" %}
**Certain templates are required (e.g. Category Template, Shipping Template), while others (e.g. Pricing Template, Title & Description Template) are optional.**
{% endhint %}
{% hint style="info" %}
**Apply the Pricing Template will override the price rules in the** [**Channel Settings**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-3-set-up-price-sync-options#price-rules)**.**
{% endhint %}
When all necessary information is provided, click `Next` to proceed.
## **Step 3: Save and Schedule (Optional)**
This step lets you save the setup from previous steps for future use and schedule automatic publishing.
Enable the `Save this setup for future use` toggle to proceed.
Use the Schedule Name field to give the setup any name you prefer. This helps distinguish it from the others.
You can then set a schedule by turning on `Activate automatic publishing` and selecting the most suitable option for each field.
* **Update Frequency:** Specify whether automatic publishing will run daily or weekly.
* **Time Zone:** Specify a timezone.
* **Scheduled Time:** Specify the time automatic publishing will be triggered.
{% hint style="info" %}
**LitCommerce will display the “Next scheduled update” time for double-checking the selected schedule.**
{% endhint %}
{% hint style="success" %}
**Enable `Email me a summary if new products are detected and submitted` if you want to recieve a notification with a summary of new products detected and submitted by LitCommerce during the auto-publish process run.**
{% endhint %}
After that, click `Next` to continue.
## **Step 4: Publish to Channel**
This step provides a summary of the total listings being published to the Channel and the templates selected for them.
{% hint style="info" %}
**For the Etsy and Reverb channels, select the publishing status before listing the items.**
**When publishing on Etsy, check the box to confirm you are aware of Etsy’s selling fee.**
{% endhint %}
After completing all the steps, click `Publish To Channel` to trigger the listing process.
{% hint style="success" %}
**You can keep track of the publishing process by checking the indicator next to the channel name.**
{% endhint %}
{% hint style="info" %}
**If** [**Step 3**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/quick-auto-list-to-channel#step-3-save-and-schedule-optional) **is enabled, this action will save your automatic listing setup for later application. Find it in the Automated Listings section on the sidebar menu.**
**The number of schedules you can create equal to three times the channel limit of your subscription plan.**
{% endhint %}
The following columns will be displayed:
* **Channel:** Shows the channel that the schedule was created for.
* **Name:** Shows the schedule name.
* **Schedule Run:** Shows whether the schedule is set for automatic publishing.
* **Action:** Shows the button `Run Now` for manually triggering an automatic publishing based on the schedule setup.
{% hint style="success" %}
**Click on `Schedule Log` to view the latest run.**
{% endhint %}
{% hint style="success" %}
**You will be notified if there are listings that failed to publish. The button `View On Channel Listing` will direct you to the error listings to make the necessary adjustments.**
{% endhint %}
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Bundle products in LitCommerce
This article introduces bundle products and how LitCommerce handles them.
## **What is a bundle product?**
A bundle product combines multiple items into one purchasable product, usually available at a discounted or promotional price. For example, a tableware bundle can contain four plates and three mugs.
Bundle products help improve conversion rates, simplify purchasing, streamline inventory management and overall optimize sales performance.
## **Handling bundle products in LitCommerce**
LitCommerce only supports bundle products created via Shopify Bundles. Refer to [this article](https://help.shopify.com/en/manual/products/bundles/shopify-bundles) for more details about the app.
During the bundle product creation process, note the following limitations of the Shopify Bundles app:
Component limits:
* Fixed bundles: Up to 30 components.
* Dynamic bundles: Up to 150 components.
* Up to 2000 units per component.
Options and variants:
* Maximum of 3 options and 100 variants total per bundle.
### **Product processing**
Once the bundle products are created, LitCommerce can import them to the All Products tab and mark them with a `Bundle` tag.
{% hint style="info" %}
**Bundles that contain all simple products will be imported to LitCommerce under the simple format, while the ones that include at least one variant product will be imported as variants.**
{% endhint %}
If you would like to link these bundle products to the corresponding channel listings, ensure that they have the appropriate product format and the listings are not already linked to other Main Store products.
In addition, you can list bundle products from the All Products tab to the channels using LitCommerce.
{% hint style="info" %}
**Most channels limit variant attribute names to 30–50 characters.**
\
**If your bundle product contains variants, you may want to make sure that their Option Names stay within these limits, as they will be used as variant attribute names during publishing.**
{% endhint %}
### **Inventory and order processing**
LitCommerce can sync the correct bundle products’ inventory from Shopify to the tool.
When an order is placed on a sales channel and LitCommerce detects that the linked Main Store product is a bundle, the order will:
* Be imported into the LitCommerce Orders section and processed as part of the normal workflow.
* Be imported into the Shopify Main Store as an unlinked order (products will not be displayed in the order details).
* Have its inventory deducted directly from the original products in Shopify based on the quantity configuration set in Shopify Bundles.
* Not have its order status updated when changes are made to the corresponding order on the sales channel.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Explore Multi Edit Mode
## **What is Multi Edit Mode?**
Multi Edit Mode is a spreadsheet-style interface designed to let you view, edit, and manage up to 50 listings simultaneously on one screen. This feature provides an advanced, efficient alternative for quickly editing your listings.
## **How to access**
To begin, follow the step-by-step instructions below:
{% stepper %}
{% step %}
Access to your sales channel.
{% endstep %}
{% step %}
Click the `Multi Edit Mode` button.
{% endstep %}
{% endstepper %}
### **Display Options**
#### Row per page
The spreadsheet displays 25 listings by default, but you can easily switch to view and edit 50 at once.
### **Full Screen**
This mode offers a full-screen display that hides the sidebar menu as well as other warnings or messages from the application. Tap the arrow at the top-left of the interface to open or collapse the sidebar menu when needed.
### **Columns**
This mode displays detailed information about the listings, especially required fields from the marketplace in the columns.
Tap on the `Columns` button to manage which one to be displayed.
### **Listing status**
Each tab on top of the table represents the listing status (which may vary depending on the marketplace).
### **View the listing details page**
To view/edit a single listing, click on the image of it.
### **Return to the Single Edit Mode**
Clicking the `Single Edit Mode` button exits the Multi Edit Mode and returns you to the Table view.
## **How to use**
### **Edit single fields**
With unique fields such as Product title, Description, SKU, and some product identifiers, click on each cell of the corresponding field to edit.
{% hint style="info" %}
**For the Description field, click the `Edit` button below the Description cell.**
{% endhint %}
Upon clicking `Edit`, a description box will pop up on the screen. Depending on the marketplace channel, this box supports HTML styling. Click `OK` after finishing, or `Cancel` if you want to start over.
{% hint style="info" %}
**Some marketplaces (such as Etsy) do not allow HTML tags. A small heads-up message will be displayed below the description box.**
{% endhint %}
### **Edit multiple fields**
For other fields, select 2 or more rows to edit at once such as Price or Quantity.
{% hint style="info" %}
**The Multi Edit mode only edits the simple and the parent listings. The variants will not be affected.**
{% endhint %}
### **Apply Template**
Simply click on `Please Select`, and then choose the desired template under the Template column.
### **Save changes**
After completing your edits, make sure to click the `Save` button to apply the changes to the Sales Channel in LitCommerce.
{% hint style="warning" %}
**Changes are only saved on LitCommerce. They have not been published in the marketplace yet. To update them, choose `Publish/Update to [Marketplace]` in the Action list.**
{% endhint %}
### **Select action**
All action options available in Single Edit Mode are also accessible in Multi Edit Mode.
{% hint style="info" %}
**Multi Edit mode is only available for paid plans in LitCommerce. Upgrade your plan to access this feature.**
{% endhint %}
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Sales Report
The Sales Reports provide a centralized overview of your business performance based on the order data synced through LitCommerce.
## **Overview**
Upon accessing the Sales Reports section from the sidebar menu, you will find the following key information.
* **Total Data Over Time.**
* **Total Sales by Product.**
* **Total Sales by Channel.**
{% hint style="info" %}
**The Sales Report is updated when new orders (including the unlinked ones) are imported into LitCommerce. It also takes into account archived orders.**
{% endhint %}
More information is provided below.
## **Total Data Over Time**
This section offers a consolidated view of the synchronized sales data in LitCommerce through an interactive line chart. It displays a comparison of total sales data over the selected date ranges and filters.
The data that can be viewed in this section includes:
* **Total Sales:** The total revenue made from the synced orders.
* **Orders:** The total number of orders synced through LitCommerce.
* **Products Sold:** The total number of products sold within the synced orders.
Click each option to view the corresponding information. The line chart will display the data, which includes the following components:
* A solid blue line represents total data during the selected date range.
* A dashed blue line represents total data from the selected comparison period.
* A horizontal x-axis showing the time period.
* A vertical y-axis showing the total data value.
{% hint style="success" %}
**Use the `View` filter to adjust the line chart’s display by day, week, or month. Also, click on the lines at the bottom of the chart to toggle their visibility.**
{% endhint %}
Additionally, you can view your overall data for Orders, Products Sold, and Total Sales in the Sales Statistics table. This table is located in the Total Data Over Time section and is displayed based on your selected `View` filter.
You also have the option to export the data table to a CSV file for further analysis and management.
Afterward, you can return to the previous interface to view other sections.
## **Total Sales by Product**
This section contains a bar graph that illustrates revenue from products sold on platforms synced through LitCommerce, along with a comparison to the selected period.
## **Total Sales by Channel**
This section shows a pie chart with sales data from all channels for comparison. Each color represents a Channel.
Hover over each segment to view the corresponding value.
## **Filters**
In addition to the key sections, you can use the filters at the top of the interface to customize the Sales Reports display for specific insights. These changes apply to all three sections above.
The available filters are:
Filter
Description
Date range
Use the calendar to select a custom date range or choose from preset options. LitCommerce will then generate a sales report accordingly.
Compare to
Choose a different date range to compare with the currently selected period.
Display in
Choose from multiple currency options (USD, CAD, EUR, GBP, JPY, MXN) to show data values with the corresponding currency
Filtered by Channel
Select the channel from which the order data will be displayed.
Filtered by Status
Select the order status from which the order data will be displayed.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Supported Platforms
# LitCommerce (Native)
# LitCommerce as the Main Store
In addition to connecting a shopping cart as the Main Store, you can use LitCommerce as the source of truth for creating products and managing their information (inventory, price, etc.).
This article guides you in understanding and optimizing LitCommerce as the Main Store.
More details can be found below.
## **How to connect LitCommerce as the Main Store?**
After connecting your Marketplace store as the first sales channel, click on `Skip - I Don’t Have Any Of These` to connect LitCommerce (Native) as your Main Store.
You will then find the `Your catalog is empty` page on the LitCommerce All Products section interface to start creating or importing products for integration.
## **Data processing with LitCommerce as the Main Store**
### **Product Processing**
LitCommerce as the Main Store allows you to:
* Create products directly in LitCommerce All Products.
* Import products from a file to LitCommerce All Products.
* Publish products from LitCommerce All Products to the sales channels.
* Import listings from the sales channels and create them on LitCommerce All Products.
Refer below for more information.
#### **Create products directly in LitCommerce All Products**
Creating a new product in the LitCommerce All Products section by taking the following steps:
{% stepper %}
{% step %}
Access the LitCommerce All Products section and click the `Add New Products` button.
{% endstep %}
{% step %}
Enter the required information that is marked with a red asterisk (\*). Optional fields can also be added.
{% hint style="info" %}
* **Images uploaded during product creation are saved to the Image Library for future use. You can access the library anytime to add, delete, or manage images.**
* **Custom Attributes and Product Categories must be created in their corresponding section on the sidebar menu before being selected in the product details page.**
{% endhint %}
{% endstep %}
{% step %}
Click `Add Product` to create a new product.
{% endstep %}
{% endstepper %}
Products created directly in the tool will have a LitCommerce origin.
{% hint style="success" %}
**Alternatively, utilize the `Generate Listings` button under Images to let LitCommerce create a product for you with AI based on your provided details (at least one image required). The tool will generate data for the following fields:**
* **Product Name.**
* **Description.**
* **Category.**
* **Condition.**
* **Brand (if available).**
* **Tags.**
* **Options (if available).**
* **Custom Attributes.**
**Each generation costs 5 credits. For each LitCommerce Main Store, you will initially receive 100 free credits. The number of credits can be topped up anytime in the Subscription Plan section under Your Plan Usage.**
{% endhint %}
You also have the option to create new products by duplicating and editing the existing ones using the `Duplicate` button in the product details page.
#### **Import products from a file to LitCommerce All Products**
If you already have existing product data stored in XLSX, CSV files, or Google Sheets and want to import it to LitCommerce, simply proceed as follows.
{% stepper %}
{% step %}
Click `Import Products From File`.
{% endstep %}
{% step %}
Select the suitable Import Type from the available options.
{% endstep %}
{% step %}
Upload your file (File Upload: XLSX or CSV) or input the File URL (Google Sheets).
{% endstep %}
{% step %}
Click the `Import Products` button to start the import process.
{% hint style="info" %}
**LitCommerce will automatically map the LitCommerce fields to the corresponding file’s product fields.**
**If no matching fields are detected, you will need to manually map them before moving to the next steps. Required fields (marked with a red asterisk) must be mapped.**
{% endhint %}
{% hint style="info" %}
* **The Product ID field is the unique identifier used to distinguish your products in LitCommerce and match any existing ones with the corresponding products in your file. If multiple products share the same Product IDs, they will be considered as one item.**
* **The Parent SKU field is for grouping the variations under the correct parents. Skip this field if your products have a simple format.**
* **The Images field helps retrieve your product images into our system. Each image URL must be placed in a separate column of your file. This allows LitCommerce to import multiple images for your products.**
{% endhint %}
{% endstep %}
{% step %}
Click `Start Import` to initiate the process.
{% endstep %}
{% endstepper %}
LitCommerce will then display the imported products in the All Products section.
#### **Publish products from LitCommerce All Products to the sales channels**
The publishing process for products with LitCommerce as the Main Store is the same as that of other Main Stores LitCommerce offers. Check [HERE](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-2-list-create-or-link-products-in-litcommerce#use-case-1-list-products-from-your-main-store-to-your-sales-channel) for further details.
This Main Store also supports the [Quick/Auto list to Channel](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/quick-auto-list-to-channel) feature to help streamline publishing your items.
#### **Import listings from the sales channels and create them on LitCommerce All Products**
When LitCommerce is used as the Main Store, you can import channel listings into the tool and create them on LitCommerce All Products using the same process as with other Main Stores. [This article](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-2-list-create-or-link-products-in-litcommerce#use-case-2-import-products-from-sales-channel-to-litcommerce) will provide you with more information on these processes.
Additionally, the import process of this Main Store also includes other options:
* Specify prioritized identifiers during the auto-link process.
* Automatically create newly imported listings on LitCommerce All Products using `Auto-create new products in LitCommerce` if they are not linked with any existing products.
### **Price Processing**
Price processing with LitCommerce as the Main Store follows the basic [Price Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-3-set-up-price-sync-options).
### **Inventory Processing**
Inventory processing with LitCommerce as the Main Store follows the basic [Inventory Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-4-set-up-inventory-sync-options).
### **Order Processing**
Note the following about order processing with LitCommerce as the Main Store:
* Orders from sales channels only import to the LitCommerce Orders section.
* LitCommerce can automatically deduct the inventory in the LitCommerce All Products based on the corresponding order data.
* Unlinked orders will not have their inventory deducted accordingly in the LitCommerce All Products.
* LitCommerce does not sync tracking information and order status when orders are fulfilled on the sales channels.
## **Data management in LitCommerce as the Main Store**
### **Settings**
Access the `Store Settings` section by clicking the corresponding button at the top right of the LitCommerce All Products dashboard. It includes:
* **Store Name:** This field displays your Main Store name in LitCommerce. You can update it anytime to distinguish it from other connected Main Stores.
* **Default Setting for listings on All Products:** This setting sets the default Weight Unit and Dimension Unit for products in LitCommerce All Products when these data are unavailable.
* **Default Setting for Imported Orders:** This setting defines the default Package Weight and Package Dimensions value and unit for imported orders when the original order data does not include this information.
### **More Actions**
The button consists of the following features, allowing you to import and make bulk adjustments to your product.
* **Import Products:** Import your existing product data from XLSX, CSV files, or Google Sheets into the LitCommerce All Products section for management.
* **Export Products:** Export your products in LitCommerce All Products to an XLSX file with the selected columns for further review and bulk editing.
* **Bulk Update Products:** Import updated product data into LitCommerce All Products using an XLSX or CSV file. The file must be exported from LitCommerce All Products before being edited and imported back.
* **Import Products from Channel:** Import listings from selected sales channels and create them in LitCommerce All Products.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# LitCommerce as the Main Store: Fulfillment Service
Order fulfillment is a crucial part of order processing, covering everything from receiving and preparing an order to shipping and completion. This step directly impacts customers’ experience after checkout.
Fulfillment services help simplify this process and ensure orders are handled more efficiently.
This article walks you through connecting fulfillment services for order fulfillment when using LitCommerce as your Main Store.
## **How to connect your fulfillment service to LitCommerce?**
{% hint style="info" %}
**LitCommerce currently exclusively supports ShipStation. For more details on the service and to set up a ShipStation account, refer** [**HERE**](https://www.shipstation.com/)**.**
{% endhint %}
Follow the steps below to proceed with the fulfillment service connection process.
{% stepper %}
{% step %}
Log in to your LitCommerce account.
{% endstep %}
{% step %}
Access `Fulfillment Service` under the Orders section from the sidebar menu.
{% endstep %}
{% step %}
Click `Add Service` to choose the fulfillment service you want to connect.
{% endstep %}
{% step %}
Click `Connect` under your preferred fulfillment service.
{% endstep %}
{% step %}
Configure your custom store information on your fulfillment service.
Upon clicking `Connect`, LitCommerce will generate the following details:
* **URL to Custom XML Page:** Your LitCommerce store's unique URL, used by the fulfillment service to fetch order data from LitCommerce.
* **Username:** A username used for authentication with your fulfillment service.
* **Password:** A password used for authentication with your fulfillment service.
{% hint style="success" %}
**You can Copy, Edit, or Hide/Unhide these field values as you prefer. Make sure to click `Save` after editing.**
{% endhint %}
Use this information to add a Custom Store in your fulfillment service and complete the connection as per the guidance on the tool’s interface.
{% endstep %}
{% endstepper %}
## **How are orders processed between LitCommerce and your fulfillment service?**
In short, LitCommerce acts as a bridge between your sales channels and fulfillment services. It automatically pulls your channel orders, forwards them to the connected fulfillment service, and syncs the resulting tracking data back to your original channel platform after fulfillment.
Enable `Inventory Sync` and `Auto Import Order to Connected Fulfillment Service` in [Channel Settings](https://help.litcommerce.com/marketplace-integration/setup-and-navigation/step-by-step-setup/step-4-set-up-inventory-sync-options#how-to-enable-inventory-sync) to import sales channel orders into LitCommerce and send them to your fulfillment service.
{% hint style="info" %}
**Required information (marked with the red asterisk) must be available to ensure a smooth process.**
{% endhint %}
### **Order processing in LitCommerce**
Once orders are imported to LitCommerce, you can open each order in the Orders section to view its details.
It consists of the following tabs:
Order
This tab contains key order details, including channel, fulfillment status, Order ID, order date, shipping address, product details, and associated price and fee data.
Fulfillment Info
This tab displays required buyer and package information (marked by the red asterisk) that LitCommerce uses to send orders to your fulfillment service and for your fulfillment service to purchase Shipping Labels.
{% hint style="info" %}
* **For Package Weight, LitCommerce uses the total weight of all order items with available weight data. If no item weight is available, the tool uses the default value from All Products Settings. If no default value is set, the field remains empty.**
* **For Package Dimensions, LitCommerce uses the largest available value for each dimension across all order items. If a dimension has no item data, LitCommerce uses the default value from All Products Settings. If no default value is set, that dimension remains empty.**
{% endhint %}
{% hint style="info" %}
**Missing required data will prevent orders from being imported to your fulfillment service. Update the required fields, then click `Save and Send Order to Fulfillment Service` to re-import them.**
{% endhint %}
Tracking
This tab shows tracking information synced from your fulfillment service or manually added in LitCommerce. You can find the following information:
* Carrier.
* Shipped Date.
* Status.
* Items.
* Tracking Number.
### **Order processing after importing to your fulfillment service**
Orders successfully imported to ShipStation will display a `Sent to ShipStation` tag in the LitCommerce order details page.
Once you purchase the shipping label and fulfill the order in ShipStation, tracking information will automatically sync to LitCommerce and the corresponding sales channel.
{% hint style="success" %}
**If you would like to handle tracking details manually, open the Tracking tab and click `Add Shipment Detail` to start adding and adjusting information. Required fields (marked by the red asterisk) are obligated to be completed.**
**After that, click `Save Tracking` to save the entered details and click `Send Tracking To Channel` to sync the tracking information accordingly.**
{% endhint %}
{% hint style="info" %}
**Tracking information that has successfully synced to the sales channel can no longer be edited in LitCommerce.**
{% endhint %}
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Shopify
# How to connect Shopify as the Main Store
This article outlines the instructions for connecting Shopify as your Main Store to your LitCommerce account.
## **Step 1: Select Shopify as the Main Store**
If you don’t have a LitCommerce account, sign up [HERE](https://app.litcommerce.com/register). After that, you can select either of the following methods to complete this step.
### **Method 1: Via LitCommerce**
{% stepper %}
{% step %}
Log in to your LitCommerce account.
{% endstep %}
{% step %}
Locate and click on `Shopify`.
{% endstep %}
{% step %}
Tap on `Connect Your Account` and you will be redirected to the LitCommerce app on the [Shopify App Store](https://apps.shopify.com/).
{% hint style="info" %}
**If you are already logged in to your Shopify store on the current web browser, it will be automatically connected as a Main Store in LitCommerce.**
{% endhint %}
{% endstep %}
{% endstepper %}
### **Method 2: Via Shopify App Store**
Go to the [Shopify App Store](https://apps.shopify.com/) and search for “LitCommerce” (or visit [this link](https://apps.shopify.com/search?q=litcommerce\&st_source=autocomplete\&surface_detail=autocomplete_searches)).
{% hint style="info" %}
**Registration on LitCommerce is not necessary. The system will automatically create a LitCommerce account using Shopify's owner's email address and set Shopify as the Main Store.**
**Furthermore, an email with a random password will be sent for future login sessions.**
{% endhint %}
## **Step 2: Install the LitCommerce application on Shopify**
{% stepper %}
{% step %}
In the LitCommerce app on the Shopify App Store, click on `Install`.
{% endstep %}
{% step %}
Log in to your Shopify account if prompted, then select the store you want to connect as the Main Store.
{% endstep %}
{% endstepper %}
After installing the app, you will be redirected back to LitCommerce and your Shopify store will be designated as your Main Store in LitCommerce.
With your Main Store set up, you can now connect your first Sales Channel.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Shopify Multi Locations Setup
## **What are Shopify Locations?**
A location is any physical place or in-app digital space where you do any or all of the following activities:
* Sell products.
* Ship or fulfill orders.
* Stock inventory.
You can set up multiple locations in your Shopify store for managing stock at different levels, tracking inventory, and fulfilling orders from each location. For example, you can have one location in the US and one location in the UK, with two different stock numbers available.
Refer to [this article](https://help.shopify.com/en/manual/fulfillment/setup/locations/setup) to set up your Shopify locations.
## **Syncing data from Shopify Locations to Sales Channels**
\
You can choose a specific location in the Channel Settings to sync its data to your Sales Channel. Once selected, data will flow directly from that location to your channel accordingly.
{% hint style="info" %}
**If `Import Orders to Main Store` is enabled, channel orders will be imported and created on the Shopify Location specified in the Channel Settings.**
{% endhint %}
## **Creating products on the Shopify Main Store**
Since marketplaces do not support multi-locations, when creating listings from the Sales Channel to the Shopify Main Store using LitCommerce, you will need to specify a location where you want to create the product.
## **Processing Quantity for Orders from Channels on Shopify Location**
### **On Shopify**
When orders are generated from a Sales Channel and imported into Shopify, Shopify prioritizes the processing of quantities in the following order:
* Based on the priority level of the location (set in Shopify admin → Settings → Shipping and Delivery → Order Routing)
* Based on the remaining quantity in each location. If none of the locations have sufficient quantity, then the location with the highest priority level will be selected.
For example, let's consider a scenario where Shopify has three locations set up, with the following quantities and priority level:
* Location Default: 10 in stock
* Location 1: 15 in stock
* Location 2: 3 in stock.
**Case 1:** If the quantity in the order is less than or equal to 10, the order will be picked up from Location Default.
**Case 2:** If the quantity in the order is greater than 10 but less than or equal to 15, the order will be picked up from Location 1.
**Case 3:** If the quantity in the order is greater than 15, the order will be picked up from the Location Default. However, after the order is processed, the quantity in the default location will be negative. This is Shopify's default order processing method.
Additionally, after importing orders to Shopify, you can change the Location that you would like to sync the order to.
### **On LitCommerce**
If no Shopify location is selected in the Channel Settings during [setup](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/marketplace-integration/supported-platforms/shopify/shopify-multi-locations-setup#syncing-data-from-shopify-locations-to-sales-channels) and an order is placed, LitCommerce will automatically sync the order to the locations according to the priority order set on Shopify.
* Based on the priority level of the location.
* Based on the remaining quantity in each location.
Applying to the example above, when an order occurs, Shopify would typically select the Location Default for syncing.
However, if this location is excluded from the `Sync from Shopify Location` option and only Location 1 and Location 2 are selected, LitCommerce will not process the quantity from Location Default and use inventory from Location 1 instead, following the priority rules defined in your Shopify settings.
In case the order has 17 in quantity, LitCommerce will handle this in order to avoid negative quantities. The tool will take 15 from Location 1 and 2 from Location 2 (if available).
If the order has 19 in quantity and taking inventory from all locations is not enough, LitCommerce will deduct from Location 1 due to the priority rule, resulting in a negative quantity of -4 in Location 1.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# WooCommerce
# How to connect WooCommerce as the Main Store
This article outlines the instructions for connecting WooCommerce as your Main Store to your LitCommerce account.
{% hint style="info" %}
**LitCommerce does not support** [**Local Host from WordPress**](https://wordpress.com/go/website-building/what-is-localhost-and-why-is-it-useful-for-wordpress/)**.**
{% endhint %}
## **Step 1: Select WooCommerce as the Main Store**
If you don’t have a LitCommerce account, sign up [HERE](https://app.litcommerce.com/register). After that, you can select either of the following methods to complete this step.
### **Method 1: Via LitCommerce**
{% stepper %}
{% step %}
Log in to your LitCommerce account.
{% endstep %}
{% step %}
Locate and click on `WooCommerce`.
{% endstep %}
{% step %}
Tap on `Download Plugin` and you will be redirected to the WordPress Plugin Store to download the LitCommerce plugin.
{% endstep %}
{% endstepper %}
### **Method 2: Via WooCommerce**
{% stepper %}
{% step %}
Visit your WordPress admin, and select `Add Plugin` from the `Plugins` tab.
{% endstep %}
{% step %}
Search for LitCommerce.
{% endstep %}
{% endstepper %}
## **Step 2: Install the LitCommerce plugin on the WordPress Plugin Store**
### **If Method 1 was selected:**
{% stepper %}
{% step %}
Click `Download` to install the LitCommerce plugin.
{% endstep %}
{% step %}
Choose `Upload Plugin` in the Plugins tab from the WordPress dashboard and select the downloaded LitCommerce plugin.
{% endstep %}
{% endstepper %}
### **If Method 2 was selected:**
{% stepper %}
{% step %}
Click on `Install Now`.
{% endstep %}
{% step %}
Tap on `Activate`.
{% endstep %}
{% endstepper %}
Once activated, WordPress will initiate the process to establish the connection to LitCommerce.
Upon successful completion, you will be redirected to the LitCommerce application, and WooCommerce will be connected as the Main Store.
{% hint style="info" %}
**If the connection process between WordPress and LitCommerce fails, check your firewall settings or try reinstalling the LitCommerce plugin.**
{% endhint %}
With your Main Store set up, you can now connect your first Sales Channel.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# WooCommerce Common Errors
When managing the Products on WooCommerce via LitCommerce, you may encounter some errors related to the WordPress connection or the WordPress Security Restrictions.
This article provides general troubleshooting steps to help address these issues.
## **Connection Instability**
You may encounter the following error message when creating the listings from the Sales Channel to WooCommerce.
This means the connection between LitCommerce and your WordPress site is not stable. It might be caused by the Maximum Execution Time and Memory Limit in your WordPress settings.
To optimize the connection between LitCommerce and WordPress, you can set these settings to 300 seconds and 256MB. Respectively using one of the following methods:
### **1. Editing the php.ini File**
{% stepper %}
{% step %}
Locate the php.ini file (commonly found in the root folder or a directory like /etc/).
{% endstep %}
{% step %}
Open the file for editing and add or modify the following lines:
```
max_execution_time = 300
memory_limit = 256M
```
* **max\_execution\_time:** Sets the maximum time (in seconds) a script is allowed to run.
* **memory\_limit:** Defines the maximum amount of memory a script can consume.
{% endstep %}
{% step %}
Save the file and reload the web server.
{% endstep %}
{% endstepper %}
### **2. Modifying the .htaccess File (for Apache server only)**
{% stepper %}
{% step %}
Locate the .htaccess file and add the following lines:
```
php_value max_execution_time 300
php_value memory_limit 256M
```
{% endstep %}
{% step %}
Save the file and reload the webserver.
{% endstep %}
{% endstepper %}
### **3. Updating wp-config.php**
{% stepper %}
{% step %}
Open the wp-config.php file.
{% endstep %}
{% step %}
Add these lines before the end of the file:
```
set_time_limit(300);
define('WP_MEMORY_LIMIT', '256M');
```
{% endstep %}
{% step %}
Save the file and reload the webserver.
{% endstep %}
{% endstepper %}
### **4. Contacting your Hosting Provider**
If the above methods don’t work, contact your hosting provider and request the following adjustments:
* **Maximum Execution Time:** 300 seconds
* **Memory Limit:** 256MB
## **WordPress Security Restrictions**
Typically, WordPress hosting providers automatically enable the Firewall on the user’s WordPress site. However, this security method may block actions performed through LitCommerce.
To address, this, follow the steps below to add our IP addresses to the whitelist on WordPress:
{% stepper %}
{% step %}
Log in to the [Cloudflare dashboard](https://dash.cloudflare.com/), and select your account and domain.
{% endstep %}
{% step %}
Go to **Security → WAF → Tools**.
{% endstep %}
{% step %}
Under IP Access Rules, enter the following details:
* For Value, enter all IP addresses of LitCommerce below:
**IPV4:**
72.14.177.223
96.126.114.141
45.33.27.6
45.79.34.198
50.116.21.133
**IPV6:**
2600:3c00::f03c:95ff:fe0a:5ecf
2600:3c00::f03c:92ff:feee:7fdf
2600:3c00::f03c:93ff:fe80:ade8
2600:3c00::f03c:93ff:fea9:2e9f
2600:3c00::f03c:93ff:fe37:d535
* Select `Allow`.
{% endstep %}
{% step %}
For Zone, select whether the rule applies to the current website only or all websites in the account.
{% endstep %}
{% step %}
(Optional) Enter a note for the rule (for example, Payment Gateway).
{% endstep %}
{% step %}
Select `Add`.
{% endstep %}
{% endstepper %}
After completing the steps, your setup should allow LitCommerce requests through the firewall and look like this:
For further information, follow [this article](https://developers.cloudflare.com/waf/tools/ip-access-rules/create/).
If the issue persists, contact our Support Team via the Chat Box in the bottom-right corner of our Help Center.
# BigCommerce
# How to connect BigCommerce as the Main Store
This article outlines the instructions for connecting BigCommerce as the Main Store in LitCommerce. There are two available connection methods:
* Method 1: Via LitCommerce
* Method 2: Via BigCommerce
More details can be found below.
## **Step 1: Select BigCommerce as the Main Store**
If you do not have a LitCommerce account, sign up [HERE](https://app.litcommerce.com/register). After that, select either of the following methods to proceed.
### **Method 1: Via LitCommerce**
{% stepper %}
{% step %}
Log in to your LitCommerce account.
{% endstep %}
{% step %}
Locate and click on `BigCommerce`.
{% endstep %}
{% step %}
Click `Connect Your Account`.
{% endstep %}
{% endstepper %}
Log in to your BigCommerce account if prompted, and you will then be redirected to the LitCommerce app on the BigCommerce App Marketplace.
Continue with [Step 2](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/bigcommerce/how-to-connect-bigcommerce-as-the-main-store#step-2-install-the-litcommerce-app-on-bigcommerce) to complete the connection process.
### **Method 2: Via BigCommerce**
{% stepper %}
{% step %}
Log in to your BigCommerce Store Admin.
{% endstep %}
{% step %}
Go to the App Marketplace under the Apps section and click `Discover apps in the App Marketplace`.
{% endstep %}
{% step %}
Search for “LitCommerce” or use [this link](https://www.bigcommerce.com/apps/categories/?query=LitCommerce) to reach the page.
{% endstep %}
{% step %}
Select your desired LitCommerce app: **Marketplace Integration** or **Feed Management**.
{% endstep %}
{% step %}
Click on the `Get this app` button.
{% endstep %}
{% step %}
Choose one of the following options to proceed: “Existing BigCommerce store” or “New to BigCommerce”.
{% endstep %}
{% endstepper %}
Log in to your BigCommerce account if prompted, then select the store you want to connect as the Main Store.
{% hint style="info" %}
**Registration on LitCommerce before connecting the Main Store is not required. The system will automatically create a LitCommerce account using the BigCommerce owner's email address and set this platform as the Main Store.**
\
**An email with a random password will also be sent for future login sessions.**
{% endhint %}
## **Step 2: Install the LitCommerce app on BigCommerce**
{% stepper %}
{% step %}
Click `Install`.
{% endstep %}
{% step %}
Click `Confirm` to verify that you allow LitCommerce to access your BigCommerce store and associated data.
{% endstep %}
{% step %}
Click `here` to open LitCommerce and find BigCommerce connected as a Main Store.
{% endstep %}
{% endstepper %}
With the Main Store connected, you can now integrate your first Sales Channel.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# How orders with different currencies are imported into your BigCommerce Main Store
When using our BigCommerce integration, you may encounter instances where the currency of a sales channel differs from the default currency in your Main Store.
To prevent currency mismatches when importing orders into your BigCommerce store, LitCommerce manages orders according to your BigCommerce currency settings.
{% hint style="info" %}
**There are two types of currency in BigCommerce: Display Currency and Transactional Currency. Learn more about them in** [**this article**](https://support.bigcommerce.com/s/article/Using-Multiple-Currencies?language=en_US)**.**
{% endhint %}
## **Order’s currency has not been added to BigCommerce**
If the order’s currency has not been added to your BigCommerce store, LitCommerce will automatically convert the order total into your Main Store’s default currency using the standard exchange rate.
This ensures that all transactions are recorded in the main currency of your store.
## **Order's currency is set as a Transacting Currency**
When your channel's currency is configured as a Transacting Currency in your BigCommerce store, the order will be imported with the original currency, and no conversion will be necessary.
## **Order’s currency is set as a Display Currency only**
If the order’s currency is set as a Display Currency rather than a Transacting Currency, LitCommerce will convert the order total into your store’s default currency.
The conversion will use the exchange rate configured in your BigCommerce store.
To add a new currency to your BigCommerce store, follow the steps provided in [this article](https://support.bigcommerce.com/s/article/Managing-Currencies?language=en_US#add).
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Wix
# How to connect Wix as the Main Store
This article outlines the instructions for connecting Wix as your Main Store to your LitCommerce account.
## **Step 1: Select Wix as the Main Store**
If you don’t have a LitCommerce account, sign up [HERE](https://app.litcommerce.com/register). After that, you can select either of the following methods to complete this step.
### **Method 1: Via LitCommerce**
{% stepper %}
{% step %}
Log in to your LitCommerce account.
{% endstep %}
{% step %}
Locate and click on `Wix`.
{% endstep %}
{% step %}
Tap on `Connect Your Account`, and you will be redirected to the LitCommerce app on the [Wix App Market](https://www.wix.com/app-market/).
{% endstep %}
{% endstepper %}
{% hint style="info" %}
**If you are already logged in to your Wix store on the current web browser, you will be redirected to a page that displays the permissions required for LitCommerce to connect.**
{% endhint %}
### **Method 2: Via Wix App Market**
Go to the [Wix App Market](https://www.wix.com/app-market/) and search for “LitCommerce” (or visit [this link](https://www.wix.com/app-market/search-result?query=LitCommerce)).
{% hint style="info" %}
**Registration on LitCommerce is not necessary. The system will automatically create a LitCommerce account using Wix's owner's email address and set Wix as the Main Store.**
**Furthermore, an email with a random password will be sent for future login sessions.**
{% endhint %}
## **Step 2: Install LitCommerce on Wix**
{% stepper %}
{% step %}
In the LitCommerce app on the Wix App Market, click `Add to Site`.
{% endstep %}
{% step %}
Log in to your Wix account if prompted, and select the store you want to connect as the Main Store.
{% endstep %}
{% step %}
The page will show the permissions from LitCommerce to connect to your Wix store. Click `Agree & Add` to continue.
{% endstep %}
{% endstepper %}
After installing the app, you will be redirected back to LitCommerce and your Wix store will be designated as your Main Store in LitCommerce.
With your Main Store set up, you can now connect your first Sales Channel.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Square
# How to list products on Square
This article provides a step-by-step guide to help you list products on Square using LitCommerce.
{% hint style="info" %}
**The process transfers only products found in LitCommerce’s All Products section. Make sure to check that all your Main Store items are included, and import any missing ones if needed.**
{% endhint %}
Further details can be found below.
## **Step 1: Add Draft listings to the Square channel from All Products**
{% stepper %}
{% step %}
Go to the All Products section from the sidebar menu.
{% endstep %}
{% step %}
Select the products you want to list, click `Select Action`, and choose `Add to Channel Drafts`.
{% endstep %}
{% step %}
Select the Square channel and click `Add As Draft Now`.
{% endstep %}
{% endstepper %}
{% hint style="success" %}
**You can also list the listings in bulk. The `Add All Products To Channel Drafts` feature is available for paid plan users to help speed up the process.**
{% endhint %}
## **Step 2: Edit Draft listings in the LitCommerce Square channel**
After completing the first stage, your listings will appear under the Draft tab in the LitCommerce Square channel.
You can start filling in the additional information by clicking on the title to open the listing details page.
The page consists of the following sections.
* Title.
* Price.
* Variations.
* Category.
* Online Fulfillment Methods
* Images.
* Custom Attributes.
The data in the **Title, Price, Variations, Images, and Custom Attributes** sections is automatically imported from All Products. You must manually review these details and complete all other required fields to comply with Square's listing policies.
Required fields are marked with a red asterisk (\*).
Let’s go through each section below.
### **Title**
This tab consists of the following required fields.
* **Product Name:** Display the product title retrieved from your Main Store. You can edit this field to customize the content specifically for Square.
* **SKU:** Show the SKU retrieved from your Main Store.
* **UPC:** Show the UPC retrieved from your Main Store. You can enter the UPC on the listing if this data is not available in the Main Store.
* **Description:** Display the product description retrieved from your Main Store. You can edit this field to customize the content specifically for Square.
{% hint style="success" %}
**Use the** [**Title & Description Template**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/quick-auto-list-to-channel) **to bulk edit product titles and descriptions. It populates these Square fields by mapping them to attributes from your Main Store.**
{% endhint %}
### **Price**
This tab contains two required fields: **Price** and **Quantity**, displaying the corresponding data from your Main Store and available for editing on item level.
{% hint style="info" %}
**For Square stores with multiple locations, select `Manage Stock` to specify where you want to send the listing’s inventory data. The Location Mapping configuration in** [**Channel Settings**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/square/square-channel-settings#location-mapping) **will override this setting.**
{% endhint %}
{% hint style="success" %}
**You can adjust the information in bulk based on the Main Store data using rules in the Pricing Template or the** [**LitCommerce Square Channel Settings**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/square/square-channel-settings)**.**
{% endhint %}
### **Variations**
This section is only visible on variant listings. It displays each variation's SKU, attributes, and price.
You can delete unwanted variations from the listing by clicking the `Bin` icon. However, not all variations can be removed from the parent product in the LitCommerce Square channel.
{% hint style="info" %}
**The `Manage Stock` button is available to display the variations’ quantities. It allows you to define the designated inventory locations for each variation. Each variation can distribute its inventory across multiple Square locations.**
**The Location Mapping configuration in** [**Channel Settings**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/square/square-channel-settings#location-mapping)**, when Inventory Sync is enabled, will override the Manage Stock setting.**
{% endhint %}
### **Category**
The Category section is essential during the listing process, as it helps provide buyers with key information about your items. You can find the following:
* **Category:** Search or browse, and select a Category from the available options.
* **Reporting Category:** Specify a Reporting Category for the listing from the available options.
* **Modifier:** Select a suitable modifier for your listing. They are optional customization choices displayed during checkout.
* **Point Of Sale:** Enable this toggle to specify the locations your listing will be sold on. Turn on `Present at all locations` to sell the item at all available locations.
{% hint style="info" %}
**All data in this section must be set up directly in your Square admin. LitCommerce will then display them for selection.**
{% endhint %}
{% hint style="success" %}
**Utilize the Category Template for bulk editing.**
{% endhint %}
### **Online Fulfillment Methods**
This section starts with three availability options, letting you control how each item can be sold by checking the corresponding boxes.
* **Available online:** Indicates that the item is listed for sale on your Square Online store.
* **Available for pickup:** Specifies that buyers can purchase the item online and collect it in person at a specific location.
* **Available electronically:** Indicates that the item is delivered digitally, with no physical pickup or shipping required. It is usually used for digital goods, memberships, downloads, e-gift cards, or online services.
Additionally, you can select your listing’s Product Type from Square’s predefined list.
### **Images**
This tab displays images retrieved from the corresponding Main Store product. All images must meet [Square’s image requirements](https://squareup.com/help/us/en/article/8267-upload-images-to-your-item-library).
Images cannot be added directly to the Images tab in LitCommerce. To update them, make the necessary changes in your Main Store and use the `Load Images From Main Store` button to reflect them in your Square listings.
{% hint style="success" %}
**Simply drag and drop images in the Images tab to adjust their order. You can also remove the images by hovering over them and clicking `x` on the top-right corner.**
{% endhint %}
### **Custom Attributes**
This section shows the custom attributes assigned to the corresponding products in your Main Store.
{% hint style="info" %}
**When existing Square custom attributes match those in your Main Store, LitCommerce will map them automatically. If none exist, the tool will create new ones on Square. Due to Square’s limit, only 10 new custom attributes can be created.**
{% endhint %}
## **Step 3: Publish Draft listings on Square**
Once all the necessary information is completed on the listing details page, you can save and publish the listing on Square. Look at the bottom-right corner and click on one of the buttons below:
* **Save & Publish:** Save and publish all changes immediately on Square.
* **Save Changes:** Save the changes and stay on the page to continue editing.
{% hint style="success" %}
**To publish multiple listings at once, navigate to the Draft tab on the Square channel, select the listings, and then perform the action `Publish to Square`.**
{% endhint %}
After publishing successfully, the listings will be transferred from Draft to the Active tab.
{% hint style="info" %}
**If the provided information does not meet Square's requirements or policies, the listings will be moved to the Error tab.**
**To resolve, open the listing details page, review the error messages, and make the necessary corrections before republishing.**
{% endhint %}
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Square Channel Settings
This article walks you through the Square Channel Settings in LitCommerce. These settings control how your Main Store products sync with the corresponding linked Square listings.
More information is provided below.
## **Connection**
This section consists of the following:
### **Channel Name**
Use this box to give the channel any name you prefer. This helps distinguish it from other connected channels in LitCommerce.
### **Merchant ID**
This field displays the Merchant ID retrieved from your Square account.
### **Status**
This field shows the connection status between your Square store and LitCommerce.
{% hint style="success" %}
**Click on the `Test Connection` button to verify whether the connection is still valid.**
{% endhint %}
## **Pricing**
The Square Channel follows the basic [Price Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-3-set-up-price-sync-options).
## **Inventory**
The Square Channel follows the basic [Inventory Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-4-set-up-inventory-sync-options).
Aside from the basics, the Inventory section also includes settings tailored to this specific marketplace.
### **Location Mapping**
This feature allows you to connect the Main Store locations to the corresponding Square locations. Multiple mappings can be added.
{% hint style="info" %}
**This feature is only available for accounts with the Shopify or Square Main Store.**
{% endhint %}
## **Order**
The Square Channel follows the basic [Order Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-5-set-up-order-sync-options).
## **Other settings**
### **SKU Sync**
Enable this feature to sync the SKUs on your Square store with those in your Main Store. This helps maintain SKU consistency across connected platforms and ensures smooth management.
{% hint style="info" %}
**Note the following:**
* **Inventory Sync must be enabled for SKU Sync to work.**
* **When first enabled, only new updates (Inventory, Price, etc.) will trigger SKU Sync. Afterward, it will run every 15 minutes.**
{% endhint %}
### **Title Sync**
Enable this setting to sync product titles from your Main Store to Square. Updates occur every 15 minutes.
### **Description Sync**
Enable this setting to sync product descriptions from your Main Store to Square. Updates occur every 15 minutes.
### **Listing Sync Error Alerts**
Enable this setting to receive email notifications when your Square listings fail to sync.
### **Unselect Products after Bulk Action**
By default, selected listings remain checked after bulk actions. Enable this setting to automatically clear selections to prevent duplicate actions.
## **Sync to Main Store**
If your Main Store has multiple warehouse locations, select one warehouse to do the following:
* **Sync to Location (only available for the Square Main Store):** Update inventory in a specific warehouse when Square orders are imported.
* **Create on Location (available for both the Shopify and Square Main Stores):** Update stock in a selected warehouse when creating listings from Square to the Main Store.
## **Carrier Service Mapping**
If the Main Store carrier service is not available on Square, orders fulfilled by that carrier may lack complete tracking information.
Enable this option to map the Main Store carriers to Square carriers. This ensures accurate tracking details appear in Square Order Tracking.
{% hint style="info" %}
**This feature is only available for accounts with the Shopify or BigCommerce Main Store**
{% endhint %}
Once you have completed setting up the Square Channel Settings, save the configurations using the `Save Settings` button at the bottom of the interface.
{% hint style="success" %}
**Find the sync status under the Square channel name.**
{% endhint %}
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Amazon
# Amazon Integration: What to Know Before You Start
This article outlines the Amazon integration limitations in LitCommerce. Understanding these limitations will help you use the tool more effectively and align it with your business needs.
## **Products Listing Process**
* GTIN Exemption is required when listing products that do not have a matching ASIN in the Amazon catalog from LitCommerce. Refer to [this article](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/amazon/how-to-sell-on-amazon-with-litcommerce-product-identifiers-and-gtin-exemption#create-a-brand-new-listing-on-amazon-1) for more details.
* When using GTIN Exemption, Product Type and Browser Node information (ID and Name) are required for listings publishing on Amazon through LitCommerce. You only need to obtain this information once per category and can apply it to future listings within that category. Retrieve it from your Amazon Seller Central.
* Due to API limitations, LitCommerce does not support publishing Custom/Customized products or Handmade products on Amazon.
* Amazon has many prerequisites. It is crucial to address and fulfill all necessary fields specified by this marketplace. This will ensure that products can be successfully published.
{% hint style="info" %}
**Listings with missing required information will be displayed with error messages returned from Amazon. You must complete them before proceeding with the publishing process.**
{% endhint %}
## **Sync Process**
LitCommerce does not support the following for the Amazon integration:
### **Inventory Sync for FBA listings**
Inventory management for FBA products is not possible for LitCommerce. This is because Amazon manages the stock of FBA products separately from the store's warehouse.
### **Import shipping, customer data, and sync tracking information for Amazon orders**
* Due to API limitations, orders imported from Amazon will not include shipping and customer information (such as name, address, etc.). Only the purchased product information (such as title, SKU, price, etc.) can be imported.
* Order status and tracking information cannot be synced from the Main Store to Amazon. However, LitCommerce can sync order status from Amazon back to the Main Store.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# How to sell on Amazon with LitCommerce - Product Identifiers and GTIN Exemption
This article covers **ASIN** and **GTIN**, the **Amazon GTIN Exemption**, and the overall Amazon listing process.
## **Product Identifiers**
### **GTIN (Global Trade Item Number)**
This product identifier is a distinct numerical sequence that serves as a product identifier and is represented by a barcode.
Multiple item identifier types are used globally, in accordance with various industry standards. They include:
* **UPC (Universal Product Code) – 12 digits:** It is the most widely recognized barcode type, and can be found on virtually every physical product.
* **ISBN (International Standard Book Number) – 10 or 13 digits:** It is specifically designed for books and is usually associated with a publication date.
* **EAN (European Article Number) – 13 digits:** It is created specifically for products in the European marketplace and is valid internationally.
* **JAN (Japanese Article Number) – 13 digits:** It is used specifically for products distributed in Japan.
* **GTIN-14 (Global Trade Item Number) – 14 digits:** It is used to identify multi-unit trade items (e.g., outer cases, pallet shipments, bundled packs).
If you source products from a manufacturer but do not have a GTIN, you can request one from them. If you create and own a new product, you will need to obtain a GTIN through GS1 — the only official and globally recognized provider.
### **ASIN (Amazon Standard Identification Number)**
ASIN is a unique ten-digit alphanumeric code generated by Amazon and assigned to each new listing. You can use it to distinguish between different items in the marketplace catalog.
ASINs are essential to Amazon’s cataloging system, helping both sellers and buyers identify and manage products. They appear in search results, product URLs, product detail pages, and inventory management.
{% hint style="info" %}
**ASIN is specific to Amazon and has no meaning outside of the marketplace.**
{% endhint %}
## **List products from the Amazon Seller Central**
When selling on Amazon, you will fall into one of two cases:
### **List your own offer for an existing Amazon product**
In this case, you are not creating a new product detail page. Instead, you are listing your own offer (such as price, quantity, and fulfillment method) for a product that already exists in the Amazon catalog and has an assigned ASIN.
Your offer must exactly match the selected ASIN, including the brand, model, and product specifications. Listing mismatched items may result in policy violations.
### **Create a brand-new listing on Amazon**
Amazon requires all mandatory listing information (including title, description, images, bullet points, and additional details) to create a new product page and assign a unique ASIN. A valid GTIN or approved GTIN Exemption must also be provided.
{% hint style="info" %}
**GTIN is generally required to create a new product listing on Amazon.**
{% endhint %}
This leads to two possible paths:
#### **1. Using GTIN**
If your product has a valid GTIN, you can use it to create a new listing. Amazon will then generate a new ASIN and create a corresponding product detail page based on the information you provide.
This method is ideal for branded, private-label, or retail products that are properly barcoded and GS1-registered.
#### **2. Using GTIN Exemption**
If your product does not have a GTIN, you can apply for a GTIN Exemption before listing.
The Amazon GTIN Exemption allows you to list products without GTIN barcodes. It is granted for a specific brand and category and enables Amazon to assign new ASINs to your products. If you list products under multiple brands or categories, you will need to request a separate exemption for each one.
There are two scenarios in which a GTIN Exemption can be approved:
* You are selling products under a generic or no-brand name.
* You are selling products under your own private brand name, which is not enrolled in the Amazon Brand Registry.
Once approved, you can proceed to list your products on the marketplace.
This method is suitable for handmade goods, customized items, or private-label products without barcodes.
## **List products on Amazon via LitCommerce**
LitCommerce offers two methods for listing your products:
### **Create an offer using an existing ASIN**
Similar to listing products directly in Amazon Seller Central, it is possible to create an offer under an existing ASIN from the Amazon catalog via our tool.
You can find the matching ASIN in the Amazon catalog using the LitCommerce ASIN Lookup tool with GTINs, SKUs, or keywords. Once found, assign the ASIN to your listing and fill in the additional required details before publishing.
Key listing details (such as title, description, product type, and more) of your item must exactly match the assigned ASIN.
### **Create a brand-new listing on Amazon**
GTINs are typically used to create new listings and generate ASINs on Amazon. However, when publishing new listings through LitCommerce, they cannot be used to generate new ASINs due to Amazon API limitations for third-party applications.
In our tool, GTINs will only be used to find the matching existing ASINs in the Amazon catalog.
If you belong to all the cases below, you will need to request GTIN Exemption from Amazon to be able to list your products from our tool.
* No GTINs available, and cannot find existing ASINs from the LitCommerce ASIN Lookup.
* GTINs are available, but do not match any existing ASINs in the Amazon catalog.
Refer to [this article](https://sellercentral.amazon.com/help/hub/reference/external/G200426310) for more information on the process. Once you acquire the exemption, [contact us](https://litcommerce.com/contact-us/) to proceed with the next steps.
Additionally, view the article How to list products on Amazon to learn about publishing Amazon listings with LitCommerce.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# How to find Amazon Browse Nodes IDs for your products
## **About Amazon Browse Node ID**
Browse Node IDs are numeric codes used to identify specific product categories within Amazon’s marketplace. Each of the 40+ main categories and 25,000+ subcategories is uniquely distinguished by its own ID.
For example: Jewelry Accessories (9616098011), Women's Dresses (1045024), Fabric (12899121).
Amazon utilizes thousands of Browse Node IDs across its marketplace. While top-level Browse Node IDs typically remain constant, sub-level Browse Node IDs are subject to frequent change. Amazon reserves the right to create, modify, or remove browse nodes without prior notification.
Finding the correct Browse Node ID is essential when listing a product on Amazon that has not been associated with an [ASIN (Amazon Standard Identification Number)](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/amazon/how-to-sell-on-amazon-with-litcommerce-product-identifiers-and-gtin-exemption#asin-amazon-standard-identification-number). However, if your product already has an ASIN, the Browse Node ID you assign to your Amazon listing becomes relatively insignificant.
{% hint style="info" %}
**Browse Node IDs are unique to a specific Amazon locale (e.g.,** [**Amazon.com**](https://www.amazon.com/)**,** [**Amazon.co.uk**](https://www.amazon.co.uk/)**, or** [**Amazon.fr**](https://www.amazon.fr/)**).**
**While the same numeric ID may appear across multiple locales, these Browse Node IDs function independently. Their names and purposes are distinct and hold no relation to one another.**
{% endhint %}
## **Locating Amazon Browse Node IDs**
{% embed url="" %}
{% stepper %}
{% step %}
Log in to your Amazon Seller account to access the Product Classifier tool via the link: .
{% endstep %}
{% step %}
Utilize the browse tree within the tool to navigate and locate the desired category for the product or group of products you intend to publish. As an example, let's consider the category path: **Toys & Games > Arts & Crafts > Easels**.
{% endstep %}
{% step %}
Once you have identified the appropriate category, click on `Select`.
\\
{% endstep %}
{% step %}
Examine the URL displayed in your browser's address bar. Look for the section "\&recommendedBrowseNodeId=xxxxxx". In our example, the code "3741281" represents the Browse Node ID specific to your chosen category.
For example: the URL looks like [https://sellercentral.amazon.com/abis/listing/create?itemType=built-in-dishwashers\&produc\[…\]s\&recommendedBrowseNodeId=3741281\&ref\_=xx\_catadd\_dnav\_xx](https://sellercentral.amazon.com/abis/listing/create?itemType=built-in-dishwashers\&produc\[%E2%80%A6]s\&recommendedBrowseNodeId=3741281\&ref_=xx_catadd_dnav_xx)
{% endstep %}
{% endstepper %}
The identified code is the Browse Node ID you are seeking for your products.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# How to list products on Amazon
Amazon is a highly regulated marketplace with strict requirements for product listings. Sellers must provide detailed and accurate information to meet Amazon's guidelines and ensure their products are eligible for listing.
This article provides a step-by-step guide to help you list your Products from LitCommerce to Amazon.
## **Step 1: Add Draft Listings to the Amazon channel from All Products**
To list on Amazon, you will need to add a Draft listing to the Amazon channel in LitCommerce.
{% stepper %}
{% step %}
Go to the All Products section from the sidebar menu.
{% endstep %}
{% step %}
Select the products that you want to list on Amazon and click `Select Action`, then `Add to Channel Drafts`.
{% endstep %}
{% step %}
Choose the Amazon channel and click `Add As Draft Now`.
{% endstep %}
{% endstepper %}
## **Step 2: Edit Draft listings in the Amazon channel in LitCommerce**
After Step 1, navigate to the Amazon channel in LitCommerce via the sidebar menu to find your Draft listings.
There are two cases in which you can publish listings on Amazon via LitCommerce:
* **Case 1:** List products using an existing ASIN from the Amazon catalog.
* **Case 2:** Create new ASINs with GTIN Exemption.
{% hint style="info" %}
**Amazon Standard Identification Number (ASIN) is a unique ten-digit alphanumeric code that Amazon assigns to a product in its catalog. You can refer to** [**this article**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/amazon/how-to-sell-on-amazon-with-litcommerce-product-identifiers-and-gtin-exemption#asin-amazon-standard-identification-number) **for more information.**
{% endhint %}
Review the case details below and select the most suitable case for you. For visual aids, refer to [Case 1](https://www.youtube.com/watch?v=sSbLs4XTQdk) and [Case 2](https://www.youtube.com/watch?v=xfuFpmSlmEY) videos.
### **Case 1: List products using an existing ASIN from the Amazon catalog**
{% stepper %}
{% step %}
Go to the listing details page of the Draft listing.
{% endstep %}
{% step %}
Enter the Product Identifier (GTIN, UPC, EAN,...), keyword, SKU, etc. to find the corresponding ASINs using the LitCommerce ASIN Lookup tool on the Product Identifiers/Variations Identifiers tab.
{% endstep %}
{% endstepper %}
After assigning the ASIN, visit other tabs (including Listing Details, Shipping, and Offer) to fill out the required fields. Required fields are marked with a red asterisk (\*).
{% hint style="success" %}
**The SEO tab is not required, but is recommended. It helps optimize your listings' search visibility specifically for Amazon’s search algorithm.**
{% endhint %}
If you cannot locate an existing ASIN in the Amazon catalog, it means the product is not currently sold on Amazon and you will need to create a new listing. Refer to Case 2 below.
### **Case 2: Create new ASINs with GTIN Exemption**
If your products are not yet listed in the Amazon catalog, and you are unable to locate existing ASINs, follow the steps below:
{% stepper %}
{% step %}
Apply for a GTIN Exemption from Amazon by visiting [this article](https://sellercentral.amazon.com/help/hub/reference/external/G200426310).
{% endstep %}
{% step %}
Once approved, send a copy of the confirmation to LitCommerce and provide the approved Brand Name and Categories.
We will configure this information to your Amazon channel, and a corresponding badge will display next to the Channel name.
{% endstep %}
{% step %}
Head to the `Listing Details` tab on the listing details page and complete the sections below. Required fields are marked with a red asterisk (\*).
\
The sections include:
* Brand Name.
* Category.
* Safety And Compliance.
* Product Type
* Variant Theme
* Required Product Type Specifics
* Additional Product Type Specifics
* Product Dimensions (Optional)
More details can be found below.
Brand Name
Enter the exact brand name approved by Amazon or use "Generic" if no brand is specified.
Category
Add the Browse Node ID and Browse Node Name. Refer to [this guide](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/amazon/how-to-find-amazon-browse-nodes-ids-for-your-products) for instructions on finding Browse Node IDs.
Safety And Compliance
This section includes Country Of Origin, Are Batteries Required, and Dangerous Goods Regulations. Select the options that best suit your listings.
Product Type
Select the Product Type in the list according to the Browse Node you have just selected.
Variant Theme
{% hint style="info" %}
**For variant listings, it is required to map the Variant Theme with attributes from the corresponding Main Store products. This allows Amazon to establish parent-child product relationships in their system.**
{% endhint %}
You will need to map the exact Main Store attributes to the selected options from the Amazon Variant Theme. After choosing the options, use the Select Attribute field to match the corresponding Main Store variant attributes to each one.
Only options from the available Variant Theme list can be selected. They will vary depending on the Product Type.
For example, the Main Store product has two variant attributes: **Color** and **Size**.
The Variant Theme of choice can be **Color** and **Size**, which are then mapped to the placeholders **{{c.color}}** and **{{c.size}}**. See below for reference on the possible mapping.
{% hint style="success" %}
**Variant Theme may not contain the exact attribute names as your Main Store. Select the options that best match your product variations.**
{% endhint %}
Required Product Type Specifics
Several required fields will be displayed automatically at the bottom of the listing details page once the Product Type is selected. Ensure you provide values for these fields as well.
For example, if the **Product Type** is **Clothing Set**. Then the required field will be **Fabric Type**.
Additional Product Type Specifics
This section contains supplementary information specific to the selected Product Type. Click `Select Additional Fields` to choose the fields that you want to include.
Product Dimensions (Optional)
Enter the item and display dimensions.
{% endstep %}
{% step %}
Visit the `Offer` tab and fill out the required fields, such as Condition or Quantity.
{% endstep %}
{% step %}
(Optional) Complete the `SEO` tab to provide additional information about your listing.
{% endstep %}
{% endstepper %}
## **Step 3: Publish Draft listings on Amazon**
Once you have completed all the required information on the listing details page, you can save and publish the listings on Amazon. Look at the bottom right corner and click on one of the buttons below:
* **Save & Publish:** Save and publish all your changes immediately on Amazon.
* **Save & Close:** Save the changes as a draft on LitCommerce and exit the listing details page.
* **Save Changes:** Save the changes and stay on the page to continue editing.
{% hint style="success" %}
**To publish multiple listings at once, simply navigate to the Draft tab on the Amazon channel, choose the listings, then select the action `Publish to Amazon`.**
{% endhint %}
After publishing your products to Amazon, if all information is **approved by the Amazon system**, your products will be moved to the Active tab.
Otherwise, Amazon will return an error indicating any incorrect or missing fields. **Make sure to fill in the required information and try publishing the listings again.**
Listing products on Amazon can be complex due to its stringent requirements. It might take some time to list your first product successfully. Once you can list the first product successfully, apply the same steps to your other listings.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# How to create Amazon Templates & Template Rules
To bulk edit multiple listings with similar attributes, you can create and apply Templates and Template Rules. This will automatically populate a predefined format of listing attributes.
This article walks you through creating Amazon Templates and Template Rules. More details can be found below.
## **Templates**
The steps to create a template are available [HERE](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules#templates). This section explains each type of template used on Amazon.
### **Title & Description Template**
The template follows the LitCommerce Title & Description Template general structure. Check out [this article](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules/title-and-description-template) for more details.
{% hint style="info" %}
**Due to the Amazon API limit, the LitCommerce Amazon channel does not support HTML tags in listing descriptions.**
{% endhint %}
### **Offer Details Template**
This template defines the unique selling terms you offer, giving buyers more insights into your Amazon listings. You can find the following information.
Field
Definition
Condition
Specifies the quality of the product being sold. You can map your Main Store product conditions to the corresponding Amazon conditions.
Once the template is applied, LitCommerce can send the correct condition data to the marketplace.
Condition Note
Allows you to provide additional details about the item’s condition via text, especially when the product is not new.
Up to 2000 characters can be entered in this field.
Max Order Qty.
Allows you to set a limit on how many units of a product each buyer can purchase per order. This helps prevent bulk purchasing, abuse, or reseller activity.
Fulfilled By
Determines which fulfillment method the listings are assigned to. You can select either Fulfilled By Merchant (FBM) or Fulfilled By Amazon (FBA).
Merchant Shipping Group Name
Refers to the Shipping Template set up in your Amazon Seller Central. You must enter the exact Shipping Template Name for LitCommerce to retrieve the correct data.
Handling time
Defines the number of business days needed to process and pack an order before handing it over to a carrier.
Tax Code
Specifies the product tax code (PTC) that Amazon uses to determine the sales tax rate applicable to your product. More details about it can be found HERE.
Launch Date
Specifies the date your listing becomes visible for purchase on Amazon. It is useful for new releases, seasonal products, or pre-order items, allowing you to control when the items go live.
Release Date
Indicates the date when a product can start being shipped or delivered to buyers. It is typically used for pre-order or newly launched items.
Restock Date
Indicates when a temporarily out-of-stock product will again be available for purchase or shipment. It helps to set buyers' expectations when the item returns to stock.
Offering Can Be Gift Messaged
Specifies whether buyers can include a personalized message when sending the listing as a gift through Amazon during checkout.
You can set a maximum of 255 characters and 10 lines per gift message. Find more details HERE.
Is Gift Wrap Available?
Specifies whether buyers can request gift wrapping for your item during checkout on Amazon. Refers to this article for more details.
{% hint style="info" %}
**Aside from the required Condition, other fields are optional.**
{% endhint %}
### **Pricing Template**
This template features two main options to modify and update price data:
* **Price Adjustment and Price Rounding:** Follow the basic [Price Rules Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-3-set-up-price-sync-options#price-rules). You can add multiple adjustments to modify your Amazon listings’ prices based on the Main Store products.
{% hint style="success" %}
**Use the `Price Preview` tool to review how the configured price rules take effect.**
{% endhint %}
* **Price override:** Manually select a Main Store Attribute from All Products or enter a numeric value to display.
{% hint style="info" %}
**Applying the Pricing Template will override the price rules in the** [**Channel Settings**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/amazon/amazon-channel-settings#pricing)**.**
{% endhint %}
Additionally, enable `Advanced options` to view other possible price adjustments.
Field
Definition
Sale Price
Sets a temporary promotional price lower than your Standard Price.
Amazon will display the sale price alongside the crossed-out original price and savings percentage on your listing. It includes two main modification options: Price Adjustment and Price override.
When the sale price, sale start date, and sale end date are set, it will trigger a promotion for the listings.
Sale Start Date
Specifies when the sale begins. It is available when using the Sale Price field.
Sale End Date
Specifies when the sale ends. It is available when using the Sale Price field. Upon passing this date, Amazon will revert your listings to their original prices.
List Price (MSRP)
Also called Manufacturer's Suggested Retail Price. It specifies the suggested retail price set by the manufacturer or brand owner.
It includes two main modification options: Price Adjustment and Price override. Amazon may require this field depending on the selected Product Type.
Minimum Seller Allowed Price
Sets the lowest price Amazon can use for your listings. It helps protect you from unwanted underpricing during repricing, discounts, or promotions.
It includes two main modification options: Price Adjustment and Price override.
Maximum Seller Allowed Price
Sets the highest price limit for your Amazon listings. This acts as a price ceiling, preventing accidental overpricing due to repricing tools, data sync errors, or manual input mistakes.
It includes two main modification options: Price Adjustment and Price override.
MAP
Also called Minimum Advertised Price. It represents the lowest price you are allowed to advertise publicly for an item.
It includes two main modification options: Price Adjustment and Price override.
Maximum Retail Price
Defines the official, all-inclusive retail price printed on your item’s packaging. It is the highest legal price you can charge a buyer. This field is exclusive to Amazon India and available depending on the Product Type.
It includes two main modification options: Price Adjustment and Price override.
{% hint style="info" %}
**Advanced options are not mandatory, but can help provide buyers and Amazon with price-related information about your items.**
{% endhint %}
### **Shipping Template**
This template helps you provide Amazon with product package information for shipping calculations. It consists of the following:
* Package Length Dimension.
* Package Width Dimension.
* Package Height Dimension.
* Package Weight Dimension.
Make sure to select a corresponding measurement unit for each field and fill in the value by entering it.
Alternatively, select a Main Store Attribute for mapping with `Select Attribute`. This allows LitCommerce to retrieve the Main Store dimension data and populate the corresponding Amazon fields.
### **SEO Template**
This template helps optimize your listings in Amazon’s internal search results. The following information can be found.
Field
Definition
Target Audience
Indicates the intended audience for your listings. This helps Amazon’s search and filtering system display them to the most relevant buyers, improving both visibility and conversion rates.
Subject Keyword
Describes the main themes associated with your listings. This helps Amazon’s search algorithm understand your items and connect them to buyer searches, even when those terms are not present in the listing title or description.
Intended Use
Specifies for what purpose your items are meant to be used. It helps Amazon’s system and buyers understand your listings’ practical function or application, improving search relevance and category accuracy.
Bullet Point
Appears right under the listing title on the Amazon product detail page and highlights the main selling points of your item in short, scannable statements.
Item Type
Defines your listings’ specific classification or subcategory within Amazon’s product catalog. It is one of the key attributes Amazon uses to categorize, filter, and display your listings in the right department and browse nodes.
Search Terms (Generic Keywords)
Allows you to add additional keywords that help your listings appear in relevant buyer searches. It is a hidden backend SEO field on Amazon listings.
You can enter fixed values in these fields to apply them to all listings using the template.
As another option for the Target Audience, Subject Keyword, Intended Use, Bullet Point, and Item Type fields, map them with the Main Store attributes using `Select Attribute` for auto-population of data.
For the Search Terms (Generic Keywords) field, check the `Use tags from Main Store to make Search Terms` box to automatically fill in this field with the corresponding Main Store tags.
### **Listing Details Template**
This template helps provide key information to your Amazon listings. The details include:
#### **Brand**
**Brand Name:** Enter the exact brand name approved by Amazon, or use "Generic" if no brand is specified.
#### **Category**
* **Browse Node ID:** Enter the category ID you would like to publish your listings under.
* **Browse Node Name:** Enter the category name you would like to publish your listings under.
For guidance on locating your Browse Node ID and Name, check out [this article](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/amazon/how-to-find-amazon-browse-nodes-ids-for-your-products).
{% hint style="info" %}
**In case you are publishing your items using GTIN Exemption, ensure that the category being used is approved by Amazon.**
{% endhint %}
#### **Safety And Compliance**
* **Country Of Origin:** Select the country where your listings were manufactured or assembled.
* **Are Batteries Required:** Check this box if your listings require batteries. It will open two other fields: Are Batteries Included and Battery Cell Composition, for inputting more details.
* **Dangerous Goods Regulations:** Select the suitable option from the available list to declare whether your Amazon listings are regulated as hazardous material. Multiple options can be added for this field.
#### **Product Type**
Select a Product Type that best suits your Amazon listings. Once selected, the Variant Theme field will display below it.
{% hint style="info" %}
**The Variant Theme is required for variant listings. It allows Amazon to establish parent-child product relationships in their system. Refers to** [**this article**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/amazon/how-to-list-products-on-amazon#variant-theme) **for guidance in mapping it.**
{% endhint %}
#### **Product Type Specifics**
* Required Specifics: Fill in the value for any required fields (marked by the red asterisk (\*)). These fields vary depending on the selected Product Type.
* Additional Specifics: Add supplementary information specific to the selected Product Type. Click `Select Additional Fields` to choose the fields that you want to include.
Depending on the Amazon fields, you can map the Main Store attributes to them using `Select Attribute` for LitCommerce to automatically populate them with corresponding values.
#### **Product Dimensions**
* **Item Length/Width/Height/Weight Dimension:** Fill in the correct values to specify the actual size and weight of your items, excluding packaging.
* **Item Display Height/Length/Width/Weight:** Fill in the correct values to control how your item’s size and weight information appear to buyers on Amazon.
{% hint style="info" %}
**Ensure that the corresponding measurement unit is selected for each dimension field.**
{% endhint %}
## **Template Rules**
The Amazon Template Rules follow the same instructions as the [Template Rule](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules#template-rules).
By following these steps, you can create and manage the templates and template rules on the LitCommerce Amazon channel to help ensure your listings are completed and properly structured.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Amazon Common Errors
When working with Amazon listings in LitCommerce, you may come across errors returned by Amazon during the listing or update process.
This article provides general guidance on how to resolve them.
## **Error resulting from incomplete required fields**
### **Please provide at least one of the two fields: ASIN or GTIN**
This error occurs if the required information, either an ASIN or GTIN, is not provided during the listing process. When listing on Amazon through LitCommerce, you will fall into one of two cases:
* Create an offer using an existing ASIN from the Amazon catalog.
* Create brand-new ASINs on Amazon with GTIN Exemption.
Depending on your selected case, enter an ASIN to the listing or provide us with proof of approved GTIN Exemption to proceed. More details on the process can be found [HERE](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/amazon/how-to-list-products-on-amazon).
### **Missing variant theme**
You may encounter this error when trying to publish a variant listing without mapping the Variant Theme. Variant Theme is required for listings with variations, as it helps Amazon define how variations are grouped and displayed on the marketplace.
Refer to [this section](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/amazon/how-to-list-products-on-amazon#variant-theme) for a clearer understanding of the field and how to map it.
### **\[Field] is required but not supplied**
There are two scenarios in which this error may appear:
1- List products on Amazon
You may still encounter this error even after completing all the standard required fields. This happens because Amazon may require additional fields for specific products.
To resolve, follow the error message and locate the missing fields under each tab to fill in their values.
{% hint style="info" %}
**Most fields required by Amazon can be located in the `Select Additional Fields` button under the Listing Details tab.**
{% endhint %}
After ensuring all necessary fields are filled out, click `Save & Publish` to send the updated data to Amazon.
2- Imported Amazon listings
Listings imported from Amazon may lack certain information due to the Amazon API limits.
When you manually trigger an update from LitCommerce using the `Save & Publish` or `Update to Amazon` button, Amazon will detect the missing data and return an error message.
This error does not affect the automatic sync process. If you are only using LitCommerce for syncing, simply ignore it.
However, if you are using LitCommerce to manually update listing data, be sure to complete the required fields as indicated in the error message to clear the issue.
## **Error caused by conflicts with existing Amazon data**
### **You cannot change the product type of an existing ASIN**
This error occurs when publishing a listing using an existing ASIN, but the provided Product Type does not match the one associated with that ASIN. This mismatch may lead to Amazon policy violations.
Note that your listing must exactly match key listing details (such as title, description, product type, and more) with the selected ASIN.
To correct this error, go to the Listing Details tab (within the listing details page) or open the Listing Details Template and update the Product Type to match the ASIN. Once updated, click `Save & Publish` to resubmit the listing with the corrected data.
{% hint style="info" %}
**Changing the Product Type will require re-entering data in the associated fields. Make sure to double-check the information during the process.**
{% endhint %}
If you are unable to locate the appropriate Product Type, [contact us](https://litcommerce.com/contact-us/) for assistance.
### **The Listing data provided is different from what's already in the Amazon catalogue**
This error occurs when publishing your listing using an existing ASIN, but the provided listing details are different from the information associated with that ASIN.
To fix this, review the error message and update your listing details to align with the selected ASIN. Once the data is accurate, simply click `Save & Publish` to republish and clear the error.
## **Error due to Amazon API limitation**
### **Due to Amazon API Limits, you can only publish once every 5 minutes to Amazon**
The Amazon API has certain limitations during the publishing process. As noted in the error message, only one publish action is allowed every 5 minutes. However, you can publish up to 100 listings at a time in a single action.
{% hint style="success" %}
**Adjust the number of Rows per page up to 100 at the bottom-right of the LitCommerce Amazon channel interface.**
{% endhint %}
To bulk publish, select the listings, click on `Select Action`, and then `Publish to Amazon`.
### **Listing has not been completely configured**
This error appears because Amazon has not yet fully processed the listing data sent from LitCommerce when publishing products. It typically means your listing is in progress and will become Active shortly.
To clear the error, simply click `Save & Publish` or `Publish to Amazon` to trigger an update.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# Amazon Channel Settings
This article walks you through the Amazon Channel Settings in LitCommerce. These settings control how your Main Store products sync with the corresponding linked Amazon listings.
More information is provided below.
## **Connection**
This section consists of the following:
### **Channel Name**
Use this box to give the channel any name you prefer. This helps distinguish it from other connected channels in LitCommerce.
### **Amazon Seller ID**
This field displays the Seller ID retrieved from your Amazon Seller Central.
### **Marketplace**
This field displays your Amazon store’s region.
### **Status**
This field shows the connection status between your Amazon store and LitCommerce.
{% hint style="success" %}
**Click on the `Test Connection` button to verify whether the connection is still valid.**
{% endhint %}
## **Pricing**
The Amazon Channel follows the basic [Price Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-3-set-up-price-sync-options).
## **Inventory**
The Amazon Channel follows the basic [Inventory Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-4-set-up-inventory-sync-options).
{% hint style="info" %}
**Due to the Amazon API limitations, inventory for FBA (Fulfilled by Amazon) listings will not be synced from your Main Store to Amazon via LitCommerce. Since Amazon handles FBA stock independently, inventory management for these items is not supported.**
{% endhint %}
## **Order**
The Amazon Channel follows the basic [Order Sync Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-5-set-up-order-sync-options).
{% hint style="info" %}
**Due to Amazon API limitations, buyer information, such as name, shipping address, and contact details, will not be imported along with the orders.**
**LitCommerce can only retrieve product-related data, including the product name, SKU, quantity, shipping fee, tax, and other order-level details, and transfer it to your Main Store.**
**There are a few ways to handle this:**
* **You can fulfill orders directly on Amazon, where all buyer information is available. This eliminates the need to import the information into your Main Store.**
* **If you fulfill orders in your Main Store, simply copy the buyer details from Amazon and manually enter them into the corresponding orders.**
**If orders are fulfilled in your Main Store, LitCommerce cannot sync the order status and tracking information to Amazon. This is also because of the same API restriction.**
{% endhint %}
Aside from the basics, the Order section also includes settings tailored to this specific marketplace.
### **Skip FBA Orders**
By default, LitCommerce imports both FBA (Fulfilled by Amazon) and FBM (Fulfilled by Merchant) orders. Enabling this feature to retrieve only FBM orders into our system and your Main Store.
This helps with more accurate sales tracking and prevents confusion between the two order types.
### **Ignore FBA Products Inventory**
This feature is only available for the Shopify Main Store.
LitCommerce can import orders containing FBA (Fulfilled by Amazon) products to the system and your Main Store when enabling this feature. However, the inventory of these FBA items will not be automatically adjusted from your Main Store accordingly.
You can proactively control your Main Store FBA inventory when using this feature.
## **Other settings**
### **Listing Sync Error Alerts**
Enable this setting to receive email notifications when your Amazon listings fail to sync.
### **Unselect Products after Bulk Action**
By default, selected listings remain checked after bulk actions. Enable this setting to automatically clear selections to prevent duplicate actions.
## **Sync to Main Store**
If your Main Store has multiple warehouse locations, select one warehouse to do the following:
* **Sync to Location (only available for the Square Main Store):** Update inventory in a specific warehouse when Amazon orders are imported.
* **Create on Location (available for both the Shopify and Square Main Stores):** Update stock in a selected warehouse when creating listings from Amazon to the Main Store.
Once you have completed setting up the Amazon Channel Settings, save the configurations using the `Save Settings` button at the bottom of the interface.
{% hint style="success" %}
**Find the sync status under the Amazon channel name.**
{% endhint %}
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# eBay
# How to list products on eBay
This article provides a step-by-step guide to help you list products from your Main Store to eBay using LitCommerce.
The process transfers only products found in LitCommerce All Products section. Make sure to check that all your Main Store items are included, and import any missing ones if needed.
Further details can be found below.
## **Step 1: Add Draft listings to the eBay channel from All Products**
To list on eBay, you will need to add a Draft listing to the eBay channel in LitCommerce.
{% stepper %}
{% step %}
Go to the All Products section from the sidebar menu.
{% endstep %}
{% step %}
Select the products you want to list, click `Select Action`, and choose `Add to Channel Drafts`.
{% endstep %}
{% step %}
Choose the eBay channel and click `Add As Draft Now`.
{% endstep %}
{% endstepper %}
{% hint style="success" %}
**You can list the listings in bulk. The `Add All Products To Channel Drafts` feature is available for paid plan users to help speed up the process.**
{% endhint %}
## **Step 2: Edit Draft listings in the LitCommerce eBay channel**
After completing the first stage, your listings will appear under the Draft tab in the LitCommerce eBay channel. Listings with missing information will be marked with the `Missing Info` status.
You can start filling in the required information by clicking on the title to open the listing details page.
The listing details page in the eBay channel consists of the following tabs:
* Product Identifiers/Variations Identifiers.
* Title & Description.
* Images.
* Pricing/Variations.
* Category.
* Business Policies.
While the **Product Identifier/Variations Identifier, Title & Description, Images, and Pricing/Variations** tabs are imported directly from All Products, you must manually complete the remaining tabs to meet [eBay’s listing policies](https://www.ebay.com/help/policies/listing-policies/listing-policies?id=4213).
Required fields are marked with a red asterisk (\*).
Let’s go through each tab below.
### **Product Identifiers**
This tab includes multiple product identifier fields used to distinguish listings and help eBay create new ones.
* eBay Product ID (ePID).
* SKU.
* Brand
* UPC/Other product identifiers.
The eBay Product ID (ePID) Lookup is available to help you locate matching listings on eBay.
{% hint style="info" %}
**If your listing is a variant, this tab will appear as Variations Identifiers, displaying the parent product and its associated variations.**
{% endhint %}
### **Title & Description**
This tab consists of two required fields: **Title** and **Description**, each displaying the corresponding data from your Main Store. You can edit both fields to customize the content specifically for eBay.
To give you more control over the product description, LitCommerce offers two toggleable editing modes:
* **Rich Text Editor:** Ideal for simple descriptions using basic formatting.
* **HTML Editor:** Ideal for complex layouts using custom HTML and CSS.
{% hint style="success" %}
**To help you easily set up the product description, LitCommerce offers the `Optimize Description For eBay` feature for paid subscriptions. It utilizes AI (artificial intelligence) to generate HTML-formatted content based on keywords.**
**Each generated description uses one credit. You receive credits equal to 10% of your available listing limit.**
{% endhint %}
{% hint style="success" %}
**Use the** [**Title & Description Template**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/ebay/how-to-create-ebay-templates-and-template-rules#title-and-description-template) **to bulk edit product titles and descriptions. It populates these eBay fields by mapping them to attributes from your Main Store.**
{% endhint %}
### **Images**
This tab displays images and videos retrieved from the corresponding Main Store product. All images must meet [eBay’s image standards](https://www.ebay.com/help/selling/listings/adding-pictures-listings?id=4148#section3).
{% hint style="info" %}
**LitCommerce only supports videos for eBay UK and eBay Motors US.**
{% endhint %}
Images and videos cannot be added directly to the Images tab in LitCommerce. To update them, make the necessary changes in your Main Store and use the `Load Images From Main Store` button to reflect them in your eBay listings.
{% hint style="success" %}
**Simply drag and drop images or videos in the Images tab to adjust their order. You can also remove the images and videos by hovering over them and clicking `x` on the top-right corner.**
{% endhint %}
### **Pricing/Variations**
#### **Pricing**
This tab is only visible on simple listings. It contains two fields: **Price** and **Quantity**, displaying the corresponding data from your Main Store and available for editing on item level.
{% hint style="success" %}
**Select the `Best Offer` checkbox to enable potential buyers to submit price offers for your listing.**
{% endhint %}
{% hint style="success" %}
**You can adjust the information in bulk based on the Main Store data using rules in** [**the template**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/ebay/how-to-create-ebay-templates-and-template-rules#pricing-template) **or the** [**LitCommerce eBay Channel Settings**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/ebay/ebay-channel-settings)**.**
{% endhint %}
#### **Variations**
This tab replaces the Pricing tab for variant listings. It displays each variation's SKU, attributes, price, and quantity.
You can delete unwanted variations from the listing by clicking the `Bin` icon. However, not all variations can be removed from the parent product in the LitCommerce eBay channel.
### **Category**
The Category tab is essential during the listing process, as it helps provide buyers with key information about your items. Follow the steps below to proceed.
{% stepper %}
{% step %}
Search or browse, and select a Primary Category from the available options. This will show all relevant fields of that category.
By default, LitCommerce uses the listing title to suggest a matching category. If the suggested category is not suitable, enter any keywords to find another one.
Alternatively, you can browse from the list of Categories. Ensure you select an end-leaf category.
{% hint style="success" %}
**For variant listings, enable `Variation Enabled Only` to find eBay categories that support variants.**
{% endhint %}
{% hint style="success" %}
**If you have the eBay category ID, enter the Category ID: box to automatically populate the category.**
{% endhint %}
The Secondary Category and eBay Store Categories are optional. Note that adding a second category to any listing will incur an Insertion Fee, even for free listings. Learn more about eBay fees [HERE](https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822).
{% endstep %}
{% step %}
Once the Primary Category is selected, complete Item Specifics that populate below.
{% hint style="info" %}
**Item Specifics vary depending on the selected category.**
{% endhint %}
{% endstep %}
{% endstepper %}
### **Business Policies**
To use this tab, your eBay store must be authorized by eBay. Once approved, you can [create the Business Policies directly on eBay](https://www.ebay.com/help/policies/business-policy/business-policies?id=4212) and return to LitCommerce to select them from the dropdown list.
### **Auto Relist**
This tab lets you set automatic relist rules for individual listings, allowing them to be relisted on eBay when specific conditions are met.
Start by enabling both toggles `Override Channel Setting` and `Auto relist`, then setting up conditions based on your needs.
{% hint style="info" %}
**By default, your channel listings follow the setup in the** [**Channel Settings**](https://help.litcommerce.com/marketplace-integration/supported-platforms/ebay/ebay-channel-settings#inventory)**. When `Override Channel Setting` is turned on, the listings will ignore the Channel Settings and use their own relist behavior.**
{% endhint %}
## **Step 3: Publish Draft listings on eBay**
Once you have completed all the required information on the listing details page, you can save and publish the listing on eBay. Look at the bottom right corner and click on one of the buttons below:
* **Save & Publish:** Save and publish all your changes immediately on eBay.
* **Save & Close:** Save the changes as a draft on LitCommerce and exit the listing details page.
* **Save Changes:** Save the changes and stay on the page to continue editing.
{% hint style="success" %}
**To publish multiple listings at once, navigate to the Draft tab on the eBay channel, select the listings, and then perform the action `Publish to eBay`.**
{% endhint %}
After publishing successfully, the listings will be transferred from Draft to the Active tab.
{% hint style="info" %}
**If the provided information does not meet eBay's requirements or policies, the listings will be moved to the Error tab.**
**To resolve, open the listing details page, review the error messages, and make the necessary corrections before republishing.**
{% endhint %}
{% hint style="success" %}
**Alternatively, utilize the** [**Quick/Auto list to Channel**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/quick-auto-list-to-channel) **feature to help streamline the process.**
{% endhint %}
{% hint style="success" %}
**For stores with LitCommerce as the Main Store, you can use the `Duplicate` button on individual eBay listing details page to copy an existing listing, edit and then publish it as a similar item.**
**LitCommerce will also create a corresponding linked product in the All Products section.**
{% endhint %}
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# How to create eBay Templates & Template Rules
To bulk edit multiple listings with similar attributes, you can create and apply Templates and Rules. This will automatically populate a predefined format of listing attributes.
This article will walk you through creating eBay Templates and Template Rules. More details can be found below.
## **Template**
The steps on how to create a Template can be found [HERE](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules#templates). Below is the breakdown of each Template on eBay.
### **Title & Description Template**
The template follows the LitCommerce Title & Description Template general structure. Check out [this article](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules/title-and-description-template) for more details.
LitCommerce also supports eBay Custom Description Templates (HTML files that define the layout, fonts, colors, and overall design) for creating more advanced product descriptions. You may refer to [this article](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/ebay/ebay-custom-description-template).
### **Pricing Template**
Both listing formats (Fixed Price and Auction) share the same price adjustment sections as follows.
* **Price Adjustment:** Follow the basic [Price Rules Options](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/setup-and-navigation/step-by-step-setup/step-3-set-up-price-sync-options#price-rules).
* **Price Override:** Manually enter a numeric value or select a product attribute from All Products to display.
Additionally, keep in mind the following:
* **Best Offer** is only available for **Fixed Price Listing Format**. This option does not support variant listings.
* The **None** option is only available for **Auction Listing Format**.
### **Category Template**
You can find the following main sections in this template.
#### **Primary Category**
Search using keywords and select a Primary Category from eBay’s available options.
Alternatively, you can browse from the list of categories. Ensure you select an end-leaf category.
If the Category Template is for variant listings, enable the `Variation Enabled Only` filter to locate supported eBay categories.
{% hint style="success" %}
**If you have the eBay category ID, enter it in the `Category ID:` box to automatically populate the category.**
{% endhint %}
#### **Secondary Category**
This section shares the same options as the Primary Category.
Adding a Secondary Category to the listings helps increase their visibility on eBay. However, it will incur an Insertion Fee, even for free listings. Learn more about eBay fees [HERE](https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822).
#### **eBay Store Categories (optional)**
eBay Store Categories are custom categories you create on eBay to organize listings within your own eBay Store.
This section is optional. You can add up to two Store Categories.
#### **Format & Duration**
Specify your Listing Format and the listings' available duration using this section.
Additionally, you can set the Listing Start Date by checking the `Scheduled` box.
#### **Condition**
Choose an Item Condition for your listings from the available options.
You can also add a text description to the Addition Condition Note field to provide specific details about the items' physical state.
#### **Item Specifics**
Item specifics are product information that helps customers make an informed decision before purchasing.
Fill in a fixed value for any required fields (marked by the red asterisk (\*)) and add supplementary information through the optional fields. This will apply to all listings using the template.
Alternatively, map the Main Store attributes to the fields using `Select Attribute` for LitCommerce to automatically populate them with corresponding values.
{% hint style="info" %}
**Item Specifics vary depending on the selected Primary Category.**
{% endhint %}
#### **Custom Specifics**
You can manually add Custom Item Specifics to provide additional details not covered by the standard category fields.
#### **Item Disclosures**
If you operate in or ship to the EU or Northern Ireland, you may need to provide the required information and documentation to comply with the [General Product Safety Regulation (GPSR)](https://www.ebay.com/sellercenter/resources/general-product-safety-regulation).
Enable the `General Safety Compliance` and select the appropriate information.
### **Business Policies Template**
To use this, your eBay store must be authorized by eBay. Start by [opting into the Business Policies program](https://www.ebay.com/bp/policyoptin) on the marketplace.
Once approved, you can [create the Business Policies directly on eBay](https://www.ebay.com/help/policies/business-policy/business-policies?id=4212) and return to LitCommerce to complete the following information
Field
Description
Dimensions
Select the weight and dimension unit, then enter their values.
You can also select a Product Attribute from All Products to map to the value.
Item Location
Enter the city, state, or country where the seller is shipping the listing from.
Shipping/Payment/Return Policy
Select a policy (created on eBay) in the dropdown list to apply to the listing.
Hit Refresh list of policies to update the list to the latest.
VAT Percent
Enter a Value-Added Tax rate applied to the price of the Listing.
Shipping Package
Select a package type or parcel format used to ship your item.
Irregular Package
Enable this if the package is irregular and needs special or fragile handling. For calculated shipping only.
### **Auto Relist Template**
Listings with this template applied will use the relist behavior defined in the template.
* If Auto Relist is disabled, listings will be excluded from the auto-relist process.
* If Auto Relist is enabled, listings will be automatically relisted when the configured conditions are met.
#### **Relist Conditions**
Listing Status
This field determines which listing status will be included in the auto-relist process.
* **Any status:** Listings in any status will be automatically relisted.
* **Out of stock - Manual Update:** Only listings that went out of stock due to manual inventory changes in the Main Store will be automatically relisted.
* **Out of stock - Channel Order:** Only listings that went out of stock after a channel order reduced inventory in the Main Store will be automatically relisted.
All Product Quantity
This field controls the stock condition required for auto-relist. LitCommerce uses the quantity in the All Products section as the source-of-truth stock, rather than the quantity shown on eBay.
* **More or equal to:** Relist the listings only when the stock is equal to or greater than the number you set.
* **Between a range:** Relist the listing only when the stock is within the specified min-max range.
* **Any:** Relist the listing regardless of stock quantity. This can include 0 stock (with an optional minimum quantity setting to help keep the listing active).
Max Relist
This field allows you to limit how many times LitCommerce can automatically relist the listings.
* When the toggle is off, there is no relist limit. LitCommerce can continue relisting the listing as long as the relist conditions are met.
* When the toggle is on, you can set the maximum number of times the listing can be relisted automatically.
Relist Manually-Ended Listings
This toggle decides whether listings manually ended using LitCommerce are eligible for automatic relisting.
* If enabled, manually ended listings will be included in the auto-relist process.
* If disabled, manually ended listings will be excluded from the auto-relist process.
## **Template Rules**
eBay Template Rules follow the same instructions as the [Template Rules](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules#template-rules).
By following these steps, you can create and manage the Templates and Template Rules on the LitCommerce eBay channel to help ensure your listings are completed and properly structured.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# eBay Custom Description Template
## **What is an eBay Custom Description Template?**
A product description on eBay presents key details about your item. All content must adhere to [eBay’s listing policies](https://www.ebay.com/help/policies/listing-policies/item-description-policy?id=4372).
You can apply custom templates to your eBay product descriptions. These optional HTML files define the layout, font styles, colors, and overall design of the description. Templates may also include CSS to add enhanced styling.
## **How to set up an eBay Custom Description Template?**
### **Create a Custom Description Template on eBay**
It is possible to build your own Custom Description Template directly on eBay by writing an HTML file with your preferred structure and design. The built-in editor provides simple formatting features for editing your content.
Alternatively, several third-party services can help you create custom eBay templates, such as LitCommerce. They offer more visually polished layouts and customization features. Keep in mind that some services may require a subscription or charge additional fees.
Check out [this article](https://developer.ebay.com/api-docs/user-guides/static/mip-user-guide/mip-about-description-templates.html) for more information about the eBay Custom Description Template.
### **Set up an eBay Custom Description Template in LitCommerce**
LitCommerce offers multiple methods to customize your eBay descriptions. Choose the one that best suits you.
#### **Customize descriptions with the built-in eBay Template Designs feature**
The LitCommerce custom description feature lets you create templates from scratch or use pre-designed layouts within the interface.
This helps you create well-structured product descriptions that both showcase your listings and provide buyers with essential information.
More details on LitCommerce eBay Template Designs can be found [HERE](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/ebay/ebay-template-designs).
#### **Customize descriptions using your own HTML tags**
If you already have your own HTML templates [on eBay](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/ebay/ebay-custom-description-template#create-a-custom-description-template-on-ebay), use the HTML Editor to edit your template for eBay listings. This gives you more control over formatting, layout, and embedded content directly in LitCommerce.
The HTML Editor allows for extended code flexibility, supporting any HTML tags permitted by eBay. View [this article](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/ebay/html-tags-in-ebay-descriptions) to learn more.
{% hint style="success" %}
**You can toggle between two editing modes: Rich Text Editor and HTML Editor as needed. Note that the Rich Text Editor only supports a limited set of HTML tags. More related information can be found** [**HERE**](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/app-features/templates-and-template-rules/title-and-description-template#editors)**.**
{% endhint %}
Follow the guide below to set up your Custom Description Template in LitCommerce.
{% stepper %}
{% step %}
Log in to your LitCommerce account.
{% endstep %}
{% step %}
Select the eBay tab from the Templates & Rules section on the sidebar menu.
Alternatively, go to the LitCommerce eBay channel and select `Listing Templates/Rules` under `More Actions` to view your templates.
{% endstep %}
{% step %}
Click `Add New` next to the Title & Description Template.
{% endstep %}
{% step %}
Select `Switch to HTML Editor`.
{% endstep %}
{% step %}
Copy your custom description HTML codes, open the `Source Code` tab, and paste them in the Description section.
{% endstep %}
{% step %}
Make changes to the description if needed.
You can also utilize attribute mapping to dynamically populate data like product title, price, SKU, and more from the Main Store to the eBay description. View more details about attribute mapping in [this article](https://litcommerce.gitbook.io/litcommerce-helpdesk/marketplace-integration/supported-platforms/ebay/how-to-create-ebay-templates-and-template-rules#title-and-description-template).
{% endstep %}
{% step %}
Save the data.
{% endstep %}
{% endstepper %}
LitCommerce allows users to preview templates before applying them to the listing.
Then, navigate back to the LitCommerce eBay channel, click `Apply Template/Rules` after selecting your listings, and choose the desired template to assign it.
Finally, use the `Update To eBay` action to push your Custom Description Template data to the marketplace.
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# eBay Template Designs
Well-structured and visually appealing descriptions help your eBay listings stand out and improve buyer experience.
The LitCommerce eBay Template Designs feature provides built-in layouts that let you customize and organize your product descriptions directly within the interface.
This article introduces the feature and guides you in utilizing it.
## **How to access eBay Template Designs**
To access eBay Template Designs, click on your LitCommerce eBay channel. The feature will appear as a `Designer` sub-section under the selected channel.
Alternatively, you can also find this feature in the Title & Description Template by following the steps below.
{% stepper %}
{% step %}
Log in to your LitCommerce account.
{% endstep %}
{% step %}
Select the eBay tab from the Templates & Rules section on the sidebar menu.
As another option, go to the LitCommerce eBay channel and select `Listing Templates/Rules` under `More Actions` to view your templates.
{% endstep %}
{% step %}
Click `Add New` next to the Title & Description Template.
{% endstep %}
{% step %}
Select `eBay Template Designs`.
{% endstep %}
{% endstepper %}
{% hint style="success" %}
**Click on `Import Now` next to “Have an InkFrog template?” if you would like to customize your existing InkFrog templates using LitCommerce.**
{% endhint %}
A pop-up will appear displaying all available created templates for selection. You can edit the existing ones by hovering over them and clicking `Edit Template`. Click `Use this template` to apply the layout to this template’s description.
Alternatively, choose `Template Designer` to open the eBay Template Designs tool.
## **How to create eBay Template Designs**
### **Step 1: Choose how to create a template**
The LitCommerce eBay Template Designs feature offers the following three methods to generate a custom description template.
#### **Create using LitCommerce designer templates**
Choose from LitCommerce’s collection of pre-designed templates that include general product information and layouts tailored to different categories. These can be found in the `Templates` on the left sidebar menu.
Each template is organized into its own category. Use the search bar to find the one you need.
#### **Import InkFrog template**
Use the `Import InkFrog Templates` section on the left sidebar menu to transfer your custom InkFrog templates and make them editable in LitCommerce.
This section lets you migrate existing InkFrog description templates into the LitCommerce eBay Template Designs tool to continue using their current layouts without rebuilding from scratch in LitCommerce.
Simply provide a template name, paste the exported InkFrog HTML codes into the editor, and save the template. Imported templates will appear under the My Templates section for future editing and management.
{% hint style="info" %}
* **LitCommerce automatically rehosts images in the imported template to LitCommerce-hosted storage. This prevents broken image references after InkFrog discontinues.**
* **Export is only supported for templates created using the Designer option in InkFrog. After export, convert InkFrog tags into LitCommerce-supported tags, which use the** [**Jinja template language**](https://jinja.palletsprojects.com/en/stable/templates/#variables)**. Common fields that require conversion include Product title and Description. In LitCommerce, these values correspond to the following supported tags:**
* **{{title}}**
* **{{description}}**
{% endhint %}
If you encounter difficulties during the process, contact us for assistance.
#### **Create using a basic default layout**
Select the `Create new template` section on the left sidebar menu to open a basic default layout without preconfigured content, allowing full customization of product and business information.
You can add, adjust, and remove elements to suit your listings better.
### **Step 2: Configure the editing workspace**
Start by adding a name for the template. This helps distinguish it from other templates in eBay Template Designs.
You can utilize the Editor Toolbar to control and customize the editing workspace. It consists of the following:
* **Display modes:** Supports desktop, tablet, and mobile.
* **View components:** Displays borders around each component in the layout for easier identification and editing. This option is recommended.
* **Fullscreen:** Expands the template editor to occupy the entire screen, providing a larger workspace
* **Undo/Redo:** Reverts/restores the most recent action.
### **Step 3: Edit the template**
A custom description template is built using multiple content blocks composed of different elements. Customize and manage these blocks and elements through the Style and Blocks tabs.
#### **Blocks**
The Block tab opens automatically when you access a template. Drag and drop blocks into the editor workspace to add them and start customizing.
Basics
This section contains essential product information blocks that can be added to your description template. These blocks correspond to embedded product attribute mappings, allowing LitCommerce to retrieve data from the Main Store and display it on eBay listings.
Available blocks include Title, Description, Identifier, Shipping, and Price.
Media
This section provides visual content blocks such as Image Block, Image, and Icon. Use these blocks to add multimedia elements to your template.
Add images by using external URLs or select from the existing ones in the Image Library.
Layout
This section contains structural blocks used to organize and arrange content within your eBay description template. These blocks help create more visually balanced layouts by separating content into columns and containers.
It consists of the following options: 2 Columns, 3 Columns, 30/70 Columns, Resizable Columns, and Container.
{% hint style="info" %}
**You cannot change the existing layouts of pre-defined blocks within LitCommerce's built-in description templates. To apply a different layout configuration, delete the current block and reinsert the preferred layout block.**
{% endhint %}
Text
This section provides text-based blocks such as Heading 1, Heading 2, Heading 3, Heading 4, Paragraph, Button, Link, Bullet List, and Numbered List for structuring content within the template.
Extra
This section consists of supplemental and advanced content blocks designed to extend template functionality and improve presentation. Supported elements include Dropdown, Divider, Table, Custom HTML, Gallery (Nav Thumbs), Promo Card, and Tabs.
#### **Style**
The Style tab offers customization settings used to control the appearance and formatting of selected blocks within the template.
Size & Spacing
This section allows you to control the dimensions and spacing of the selected block within the template. Available options include Width, Height, Margin, and Padding controls.
Text
This section provides typography customization controls for the selected component. Supported properties include Font family, Line height, Text align, and Text shadow.
Background & Border
This section lets you control the visual styling of the selected block. It consists of Background color, Border radius, Border, Box shadow, and Background.
Screen Visibility
This section allows you to set which devices the selected block/element will appear on, including Desktop, Tablet, and Mobile.
Layout & Position
This section provides options to control how the selected block/element is arranged and positioned within the template. You can configure display behavior, floating alignment, positioning type, and placement offsets.
Flex Box Properties
This section lets you control the alignment and arrangement of elements within a flex block. Adjust the following: Flex direction, Flex wrap, Justify Content, Align items, and Align content.
{% hint style="info" %}
**Flex Box Properties is only available when clicking on blocks that support flex layout.**
{% endhint %}
Visual Effects
This section allows you to customize visual behaviors such as Opacity, Transition, and Transformation for the selected block.
### **Step 4: Save the template**
Once the layouts are ready, you can save the description template in LitCommerce. Look at the top-right corner and click `Save`/`Save As`.
{% hint style="success" %}
**Click `Preview` to preview templates with the eBay interface layout before applying them to the listings.**
{% endhint %}
Then, navigate back to the Title & Description Template, open `eBay Template Designs`, and click `Use This Template` on the newly created custom description template.
After that, go to the LitCommerce eBay channel, click `Apply Template/Rules` after selecting your listings, and choose the desired template to assign it.
Finally, use the `Publish to eBay` or `Update To eBay` action to push your custom description template to the marketplace.
## **How to manage eBay Template Designs**
You can manage your eBay custom description templates using the sections below.
### **My Templates**
This section displays all custom description templates created using the LitCommerce eBay Template Designs tool.
* **Edit:** Simply hover over each template and click `Edit` to make adjustments.
* **Duplicate:** Click on the `Duplicate` button to create a new copy of the selected template.
* **Delete:** Remove a template by clicking the `Bin` icon near the bottom-right corner.
### **Settings**
#### **Store Logo**
Set an image as the store logo to apply across all eBay templates.
{% hint style="info" %}
**LitCommerce supports images under PNG, JPG, and WebP formats with a maximum file size of 1 MB.**
{% endhint %}
#### **Store Categories**
Store Categories are custom categories you create on eBay to organize listings within your own eBay Store.
Use this setting to retrieve your eBay store categories for displaying in the custom description templates.
{% hint style="success" %}
**Click `Sync Categories From eBay` to update the store categories list in LitCommerce whenever you add new ones on eBay.**
**The button `Save and Update Template` saves the changes, making them available for immediate use.**
{% endhint %}
#### **Image Library**
This setting stores all of your uploaded images in LitCommerce for later use in the custom description templates.
{% hint style="info" %}
**LitCommerce allows a maximum of 20 images to be stored in the Image Library. You can upload images in PNG, JPG, and WebP formats, up to 2 MB per file.**
{% endhint %}
{% hint style="success" %}
**If you have Image URLs, use them to upload the corresponding images to LitCommerce vía `Import From URL`.**
{% endhint %}
If you have any questions, let us know via the Chat Box in the bottom-right corner of our Help Center.
# HTML tags in eBay descriptions
Formatting plays a key role in how your eBay listings appear to buyers. HTML tags let you add structure and style for clearer, more engaging descriptions.
This article introduces the HTML tags and how eBay and LitCommerce support them.
## **What are HTML tags?**
HTML tags are elements used to structure and format text on a webpage or product listing. They define how content should appear, such as headings, bold text, links, or lists.
Each tag is enclosed in angle brackets (< >) and usually comes in pairs: an opening and a closing tag.
* **An opening tag** (e.g.,\
) indicates where formatting begins.
* **A closing tag** (e.g.,\
) indicates where the formatting ends.
Any text placed between these tags is affected by the formatting rule. For example:
\Product\ **→** displays the “Product” text in bold.
\LitCommerce\ **→** displays the “LitCommerce” text in italics.
## **HTML tags in eBay descriptions**
eBay allows a variety of HTML tags in listing descriptions, including:
* \ for creating hyperlinks.
* \ or \ for making text bold.
* \ for inserting line breaks.
* \
Alternatively, locate this field in the Shipping & Return Template.
## **Fix Etsy weight display error**
When managing Etsy listings using LitCommerce, you may encounter an issue where weight value does not display on the corresponding listings in the store admin. It is likely due to the weight sent from LitCommerce using a unit that Etsy does not allow.
While Etsy supports various weight units, only specific ones are allowed for each store. This is because each shipping service only accepts certain units.
To determine which units Etsy allows for your shop, follow these steps:
{% stepper %}
{% step %}
Log into your Etsy seller account.
{% endstep %}
{% step %}
Go to the Listings section.
{% endstep %}
{% endstepper %}
### **Shipping**
Set up your shipping information using this tab. It includes several sections: Fulfillment Lag Time, Weight, Walmart Shipping Template, and Walmart Seller Fulfillment.