Customer Support
LitCommerce always strive to bring you the best possible customer service. As the multi-channel selling expert, we are proud to receive positive ratings on many platforms such as Trustpilot, Shopify App, Wix App, and more!
LitCommerce provides 24/7 support, meaning you will receive responses from us during weekdays and weekends. Our dedicated support team will always find the best solution to all of your problems, no matter how hard they can be.
We also ensure the lowest response time, along with maximum efficiency to take you to the finish line as soon as possible.
For more details, please see below:
Standard Support Hour (for pre-sales support)
LitCommerce Customer Support team is available 24/7 on business days and even weekends to support you, excluding national holidays:
– Tuesday to Saturday: 00:00 to 23:59
– Sunday and Monday: 08:30 to 23:59
Timezone: UTC+7
Pre-sales support channels: Video/phone call schedule
Standard Response Time (for post-sales support)
LitCommerce Customer Support team is committed to supporting you within Standard Response Time, which varies depending on your integration package and the ticket submitting time.
If you submit a ticket from 17:00 to 20:00 (UTC+7), the response time may vary up to 15 hours due to the time difference.
Post-sales support channels:
Ticket
Skype
Microsoft Teams
Please note that the Standard Support Hour & Standard Response Time are only applied for our Customer Support department, including the Sales team & Customer Support team.
Note: Non-working days will be announced on our Social Channels.
LitCommerce provides 24/7 support, meaning you will receive responses from us during weekdays and weekends. Our dedicated support team will always find the best solution to all of your problems, no matter how hard they can be.
We also ensure the lowest response time, along with maximum efficiency to take you to the finish line as soon as possible.
For more details, please see below:
Standard Support Hour (for pre-sales support)
LitCommerce Customer Support team is available 24/7 on business days and even weekends to support you, excluding national holidays:
– Tuesday to Saturday: 00:00 to 23:59
– Sunday and Monday: 08:30 to 23:59
Timezone: UTC+7
Pre-sales support channels: Video/phone call schedule
Standard Response Time (for post-sales support)
LitCommerce Customer Support team is committed to supporting you within Standard Response Time, which varies depending on your integration package and the ticket submitting time.
If you submit a ticket from 17:00 to 20:00 (UTC+7), the response time may vary up to 15 hours due to the time difference.
Post-sales support channels:
Ticket
Skype
Microsoft Teams
Please note that the Standard Support Hour & Standard Response Time are only applied for our Customer Support department, including the Sales team & Customer Support team.
Note: Non-working days will be announced on our Social Channels.
Updated on: 14/10/2022
Thank you!