> For the complete documentation index, see [llms.txt](https://help.litcommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.litcommerce.com/account-and-payment/faqs.md).

# FAQs

Find answers to common questions related to Account & Payment information. This section helps you manage your LitCommerce account, subscriptions, billing information, and connected stores.

## <mark style="color:$primary;">**Account Management**</mark>

<details>

<summary><strong>Can I connect one sales channel to multiple Main Stores or multiple LitCommerce accounts?</strong></summary>

Our connection rules for sales channels work as follows:

* The same sales channel cannot be connected to multiple Main Stores under one LitCommerce account.

* The same sales channel can be connected to different Main Stores if those Main Stores belong to separate LitCommerce accounts.

* Different sales channels from the same platform can be connected to one or multiple Main Stores without limitation.

> ***For example:** You have an Etsy channel called "Etsy Pottery”.*
>
> * *If you have a LitCommerce account A, with two seperated Main Stores connected, BigCommerce and Wix* → *You can only connect "Etsy Pottery” to either Main Store.*
>
> * *If BigCommerce is LitCommerce account A's Main Store, while Wix is LitCommerce account B's Main Store → You can connect "Etsy Pottery” to both Main Stores.*
>
> * *If you have multiple Etsy channels, such as "Etsy Pottery”, "Etsy Clothing”, and "Etsy Accessories" → You can connect all of these Etsy channels to the same Main Store, such as BigCommerce.*

</details>

<details>

<summary><strong>How do I remove my sales channel from LitCommerce?</strong></summary>

If you want to change your sales channel, simply delete or disconnect it from LitCommerce, follow these steps.

{% stepper %}
{% step %}
Access your LitCommerce dashboard.

{% endstep %}

{% step %}
Click on `Add/Manage Sales Channels` to view the connected channel list.

<figure><img src="/files/8zRj8kxGzZ8laRqEplKw" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Locate the target sales channel and click on the `Bin` icon displayed next to it.

<figure><img src="/files/H6LZl38XtdAdfRy8pIGh" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Check the `I understand this will delete all Channel listing links and settings` box to confirm your acknowledgement of the changes this action will make in LitCommerce.

{% hint style="info" %}
**Removing a sales channel will delete all channel listings in LitCommerce, including their links to Main Store products and channel-specific settings. However, this action will not affect the existing listings on the channel platform itself.**
{% endhint %}

<figure><img src="/files/Dj3XKG3e6lb0f8yBMqrh" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Click `Yes, Remove` to complete the process.

<figure><img src="/files/nQIUxC26kIcA1mZlMgjD" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

</details>

## <mark style="color:$primary;">**Subscription & Payment**</mark>

<details>

<summary><strong>Can I cancel my Free Trial in advance?</strong></summary>

The LitCommerce Marketplace Integration app offers a 7-day Free Trial that gives you access to all functions and features.

Canceling it early will not immediately expire your account. The Free Trial will still be available until the end of the 7-day period.

{% hint style="info" %}
**For Shopify users, if LitCommerce is uninstalled from your Shopify account, all subscriptions (including Free Trial) will expire immediately.**
{% endhint %}

</details>


---

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